Internet Retailer: Top 500 Guide. Internet Marketing Conference/Exhibition

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	Technical Problems Put Amazon in the Dark Description: Technical Problems Put Amazon in the Dark Customers trying to shop at Amazon.com Thursday afternoon found the store shut down for about an hour due to a technical problem. A
	Peapod Loses CEO, Funding Description: Peapod Loses CEO, Funding Peapod Inc., the top online grocer, suffered a blow Thursday when investors withdrew an offer of $120 million in badly needed financing. The canceled
	NextExec At NextCard Description: NextExec At NextCard Online credit card issuer NextCard Inc., San Francisco, has named John Hashman as president. He will also continue to serve as Chief Financial Officer. In
	E.piphany Acquires Octane Description: E.piphany Acquires Octane E-commerce software maker E.piphany Inc. will acquire Octane Software Inc. in a stock swap valued at about $3.2 billion. Both companies sell customer
	BizRate Edges Out Yahoo! As Web's #2 Marketplace Description: BizRate Edges Out Yahoo! As Web's #2 Marketplace BizRate.com became the Internet's second-largest shopping channel in January, surpassing shopping powerhouses Yahoo! and MSN
	KBkids.com's IPO Still On Description: KBkids.com's IPO Still On Consolidated Stores Corp. says it remains committed to an initial public offering for toy e-retailer KBkids.com, even though the parent company has
	Sears, AOL Set Marketing Deal Description: Sears, AOL Set Marketing Deal Sears, Roebuck and Co. and America Online unveiled a marketing alliance aimed at attracting Sears customers to the Internet, while pitching Sears
	CDNow Passes Amazon in Feb. Buyers Description: CDNow Passes Amazon in Feb. Buyers CDNow edged out Amazon in February, logging a 28% spike in traffic and more than 1 million unique buyers, according to PCData Online, Reston,
	CoolSavings, First Data in Pact Description: CoolSavings, First Data in Pact Payment services vendor First Data Corp. has invested an undisclosed sum and signed a marketing agreement with CoolSavings, which provides
	Teen Site Alloy in $54 Million Deal Description: Teen Site Alloy in $54 Million Deal Alloy Online, an e-commerce site aimed at teens and pre-teens, has entered a partnership with interactive TV pioneer Liberty Digital in a deal
	CDNow-Columbia House Merger Off Description: CDNow-Columbia House Merger Off CDNow, Time Warner Inc. and Sony Corp. have called off the merger of CDNow and Columbia House. Instead, Time Warner and Sony will invest $21
	A Nice, Safe ATM/Debit Card Deal Description: A Nice, Safe ATM/Debit Card Deal Star Systems Inc., Maitland, Fla., says it will join NYCE Corp., Woodcliff Lake, N.J., in offering SafeDebit to 3,400 STAR member financial
	Going, Going, Gone: GoTo Wins Bid for AuctionRover Description: Going, Going, Gone: GoTo Wins Bid for AuctionRover GoTo.com, an online search engine, plans to acquire AuctionRover.com, one of several Internet auction search engines, for 3.47
	A contender in price and selection, Reel.com sweeps the content category Description: For customers who already have a movie in mind, finding it on Reel.com is a snap. The powerful and fast search engine, accessible from every page in the site, allows visitors to scour the database by title, actor or director. Choosing the advanced search allows you to search by other variables, such as ratings, price, and format (DVD, laserdisc, or VHS). You also can browse the sites data-base of movies by genre, such as action, animation, classics or comedy.
	10 customer-costly mistakes that Internet merchants keep making Description: Otherwise impressive sites seem to lose track of the fact that an effective e-business strategy dictates that all sales channels should be seamless. And that includes pricing. Dell Computer Corp. snail-mails promotions to new and existing customers, offering its products at special prices. Yet when you hop online, the special offers are nowhere in sight. And if you call Dells customer service, you learn that the discounts dont apply to Web orders. Trouble is, the companys ads never specify that.
	Suddenly, everybody`s an expert on e-taxes Description: What the federal Advisory Commission on Electronic Commerce lacks in consensus on taxing Internet purchases it makes up in proposals on the issue. The group, scheduled to meet this month in Dallas, will hear at least three more plansformally or otherwise.
	Bezos: Change Patent Rules Description: Bezos: Change Patent Rules In an open letter on the Amazon.com site, CEO Jeff Bezos says he won't give up recently granted patents covering the site's one-click shopping and
	Wall Street ends dot-com block party Description: Profit or perish: A new report from Forrester Research sends that message to Internet retailers, predicting that Wall Street has heard enough investment mode rhetoric and
	Patents Impending Description: It may seem shocking, but this has happened time and time again. Its a very normal process, says Kevin Rivette, cofounder and chairman of Aurigin Systems, a Mountain View, Calif., firm that develops software to manage intellectual property. Patents have always helped drive the development of new markets.
	You`ve Got Lots of Mail Description: A good prospect is worth nurturing. Brondmo estimates that e-retailers spend $40 to $100 to acquire each new customer. E-mails designed to keep them coming back generally tack on 1 cent to 25 cents per message, including delivery and program management features. By contrast, direct mail can cost $1 to $2 per piece, once you factor in production costs and postage.
	Cookies with a catch Description: Internet privacy advocates want ad serving agency DoubleClick to keep its cookies to itself, and they may get their way. DoubleClick has come under fire from con-sumer groups that oppose its tracking system, which assigns digital ID tagsbetter known as cookiesto Web browsers and monitors where they travel. Days after DoubleClick responded to these charges with a public service campaign to quell privacy concerns, federal and New York state authorities launched inquires into whether the company improperly collected consumer data.
	A major pain from minor sales Description: Two Illinois liquor stores recently found themselves charged in neighboring Michigan for selling alcohol to a minor via the Internet. The stores, Sams Wine & Liquor of Chicago and Internet Wine and Spirits of Fairview Heights, were hit with misdemeanor counts of selling liquor to a minor, each punishable by 60 days in jail and a $1,000 fine.
	A not-so super day for Web ads Description: A sock puppet singing the praises of Pets.com took home the trophy for best Super Bowl ad by an Internet retailer. But other Web businesses plunking down $2.2 million for 30-second spots didnt even play in the same league, and that leaves analysts questioning whether the mass audience is the right place for tightly niched e-commerce.
	Sue Levin`s startup gives the long-ignored women`s sportswear market a www.workout Description: Unlike other online categories crowded with contenders, Lucy has no major competitor in the $17 billion market for womens sports apparel. Sporting goods sites carry selections of active wear, but nothing approaching Lucys range and diversity. The store, which went live on Nov. 15, currently features more than 350 products from 35 manufacturers, with brand names both familiarDanskin, Fila, Columbia Sportswearand less soBula, Juno, Mysterioso. The selection runs from tights, t-shirts and tennis wear to maternity sportswear, socks and Swiss Army watches. Footwear from half a dozen manu-facturers is coming in March.
	A sole of one`s own Description: Web merchants are always on the lookout for ways to personalize their products. Nike.com has gone the distance with a feature that allows customers to build athletic shoes to order.
	Holes in the Holiday Description: Others consider toy retailers one of the success stories of Christmas 1999 and a good proxy for all Internet shopping. Toys tend to be a bellwether for the volume of products being purchased on the Web, says Seema Williams, senior analyst at Forrester. Amazon, eToys, Toy R Us and KBkids were among the top 25 highest trafficked sites during the holiday season, according to Media Metrix, New York. About 22 million households shopped online during the five weeks from Thanksgiving to Christmas, according to Forrester, and that number is expected to jump to 42 million by 2002. Growth in Internet shopping shows most shoppers are having a good experience, says Williams. Thats a lot of customers who didnt have a bad experience and a lot who wont.
	Auction house to courthouse: eBay trades one gavel for another Description: Is the company that started out trading Pez dispensers playing unfair? Thats what the U.S. Department of Justice wants to know. Auction search sites banned by eBay from scouring its listings say antitrust division investigators have interviewed them about the auction giants business practices.
	Business Unusual Description: Whether you grumbled, yawned or crossed your fingers over the recent exploits of crackers, carders and thieves on the Internet, you have to admit that security has become the years sleeper issue. Its time to wake up, if only because the potential cost in diminished public confidence is spread equally among Internet merchants.
	Target`s e-awakening Description: Target Corp., the retail conglomerate formerly known as Dayton Hudson Corp., has taken aim at e-commerce with a separate unit, yet analysts nearly yawned at the significance. Its not exactly cutting edge, but its not so late that it doesnt matter, says Seema Williams, senior analyst of consumer e-commerce for Forrester Research, Cambridge, Mass. They saw the skyrocketing holiday sales and finally had the gumption to do it.
	After several high-profile web site attacks, experts offer advice to help safeguard your site Description: Clearly, all Web retailers are at risk and must take security seriously to maintain customer confidence and to protect themselves from financial lossno matter how big or small the company. Security has to do with estimating how bad it would be if something went bad, says Frank Prince, senior analyst at Forrester Research, Cambridge, Mass. Then putting together some measures to indemnify yourself from that risk. Its important to remember that security is only as good as your weakest link.
	Brand stand: Web shoppers & brand attitudes Description: Article from Internet Retailer
	Vandalism goes virtual Description: Hacking is hardly new on the Internet, but the magnitude of last months denial of service disruptions reached new proportions. The attacks disabled filters in place to weed out denial of service requests, which occur many times a day at large sites, says Steve Hunt, a director at Giga Information Group, Chicago. Its the equivalent of a company preparing for a snowstorm and getting hit by an earthquake.
	CyberSource, software merchant turned payment services vendor, knows from fraud Description: In 1997, the company was split into two businesses, each with market caps currently surpassing $1 billion: Beyond.com, at 45,000 titles, became the worlds largest online software store, while CyberSource focused on providing Web merchants with a suite of back-office e-commerce services that range from its flagship fraud screening system to payment processing. The evolution from Web merchant to purveyor of Internet services was a logical outgrowth of the Software.net experience, says William Donahoo, vice president of marketing at CyberSource. As a merchant, we lived and died by our own system. We understood the problems firsthand.
	Is Amazon paddling toward a profit? Description: Amazon.com still hasnt shown Wall Street the moneyin fact, its 1999 fourth-quarter loss reached a wider-than-ever $185 million. But the Webs sales and traffic leader has begun offering a preview of profitability via recent alliances with Drugstore.com and Living.com.
	With offline sales flat, greeting card companies see the Internet boom as occasion for growth Description: Although greeting card companies aim to make people laugh, smile or at least feel better, its serious business. In 1998, the latest figures available, consumers spent $7.5 billion to buy cards the old-fashioned way in supermarkets, drugstores, stationery shops, and other traditional retailers. The race is on for the Internet market, and the major players are offline leaders Hallmark and American Greetings, with dark horse Blue Mountain Arts solidly in the running to dominate the virtual market. Forrester Research estimates that online greeting-card sales will skyrocket almost fivefold in the years ahead, from $68 million in 1999 to $320 million in 2003. Though Internet sales are still nickel-and-dime stuff to the industrys titansonline revenue, for instance, accounted for less than 1% of Hallmarks $3.8 billion in 1998 salesthe possibilities for retail synergy are written in large letters. Greeting card companies are essentially in the communication business, so the online information explosion, combined with the increasing popularity of e-mail, is a natural for driving up sales. The big question is whether print or electronic cards will attract the most consumers. Though print cards have become more sophisticated, theyre no match for the Internets wow-em graphics. E-cards offer sound, animation, and interactive, do-it-yourself technology that can excite even the most jaded online user. Powerful messages in small packages can be used by perceptive marketers to grab online consumers with short attention spans and itchy mouse fingers. Since the Internet offers more of everything, Web sites where consumers can download and send free greeting and postcards abound. Hundreds of electronic postcard sites make every conceivable image available to send via e-mail. Electronic greeting contenders also are luring customers with various sales incentives and greeting gimmicks. E-cards.com, for example, contributes a small amount to the World Wildlife Fund for every card sent. And greeting-cards.com claims to be the biggest animated musical greeting card store on the Internet, with 30% of its customers coming back for more. Putting aside these and other Internet upstarts like Barking Cards, the big three are competing as aggressively on the Web as they do offline, where business jockeying continues. In November, American Greetings bought Gibson Greetings for $162 million. The merger is expected to give American Greetings about 36% of the paper card market. Companies that are creatures of the Internet, with nary a brick laid to mortar, dominate many areas of e-commerce. Not so with the three dominant Internet card companies. All started as creators and sellers of paper cards, and each has a strong history and reputation. In a business built on finding ways to help people express their emotions, the integrity of the brand name is all-important.
	Firm Sees Web Clothing Sales Doubling Description: Firm Sees Web Clothing Sales Doubling Sales of clothing on the Internet totaled $1.1 billion last year, nearly double from 1998, according to the NPD Group. Though sluggish for
	Net Operations Hit Toys "R" Us Earnings Description: Net Operations Hit Toys "R" Us Earnings Toys "R" Us says it took a $64 million pretax charge for the fiscal fourth quarter to cover costs in its Internet operations, toysrus.com.
	Web Sales Double at Lands' End Description: Web Sales Double at Lands' End Lands' End, a direct merchant of casual clothing, reports that Internet sales more than doubled in fiscal 2000, reaching $138 million, compared
	Good Tidings for 1999 Toy Sales Description: Good Tidings for 1999 Toy Sales Online toy sales grew exponentially last year, soaring from $45 million in 1998 to $425 million, according to a new report by the NPD Group and
	More Than 25% of Online Shopping Trips Fail Description: More Than 25% of Online Shopping Trips Fail Internet users are rapidly becoming Internet shoppers, but purchase failures, security fears and service frustrations are rampant,
	SafeTPay Launches ATM-Card Payments Over The Internet Description: SafeTPay Launches ATM-Card Payments Over The Internet Internet startup SafeTPay has launched a new service that allows consumers to purchase goods and pay bills over the Internet
	AutoTrader Takes A Spin With eBay Description: AutoTrader Takes A Spin With eBay AutoTrader.com and eBay will join forces on an auction-style marketplace for consumers and dealers to buy and sell used cars. eBay also
	One-To-One Winners Description: One-To-One Winners American Express, Charles Schwab & Co. and E*Trade Group Inc. are among the top 25 Web sites that do the best job of working with customers, and especially in
	AmEx Takes Stock in Respond.com Description: AmEx Takes Stock in Respond.com American Express has bought a minority stake in Respond.com, an online "shop by request'' service that connects buyers with sellers. The two
	Trusty VeriSign To Acquire Network Solutions Description: Trusty VeriSign To Acquire Network Solutions VeriSign Inc. says it will acquire Network Solutions Inc., a major provider of Internet domain name registration and global registry
	Bob Vila Gets Homey With Sears Description: Bob Vila Gets Homey With Sears Sears, Roebuck and Co. and home improvement guru Bob Vila will launch an online venture for home improvement ideas, called BobVila.com. The Web
	CyberCash High On Transactions Description: CyberCash High On Transactions Electronic payment technologies and services provider CyberCash Inc. says that the company's Internet payment processing volumes passed 8 million
	Doubleclick Gives In, Changes Policy Description: Doubleclick Gives In, Changes Policy Bowing to pressure from consumer advocacy groups, the Federal Trade Commission and government officials, DoubleClick announced that it would
	Fashionmall.com Expands Description: Fashionmall.com Expands E-commerce portal fashionmall.com Inc. says that a total of 15 new merchants have gone live on the site in January and February, boosting the companies
	Banana Rebublic Exec to Head Wal-Mart.com Description: Article from Internet Retailer