Internet Retailer: Top 500 Guide. Internet Marketing Conference/Exhibition

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	Free Shipping Is Smart Move Description: Free Shipping Is Smart Move Online educational store and parent resource SmarterKids.com has instituted a free shipping reward program for customers. Effective immediately,
	Exciting Freetailer Debuts Description: Exciting Freetailer Debuts Excite@Home, Redwood City, Calif., has unveiled Freetailer, an e-commerce storefront service that enables users to create and manage a fully
	Personal Shopper Follows Where Surfers Lead Description: Personal Shopper Follows Where Surfers Lead MallAgent.com has introduced a new price comparison shopping tool, Personal Shopper. Previously, the customer had to stay on McLean,
	Loss For Webvan Description: Loss For Webvan Online grocery delivery service provider Webvan Group Inc. is reporting a second-quarter loss of $57.1 million versus a loss of $38.7 million for the same period
	Online Pharmacies Get Rejuvenated Description: Online Pharmacies Get Rejuvenated Drugstore Web sites regained favor from consumers in June, as four leading online pharmacies significantly advanced in the June rankings of PC
	Sad Toy Story Description: Sad Toy Story The Federal Trade Commission earlier this week filed a complaint against the now bankrupt online "good toy" retailer Toysmart.com Inc., seeking injunctive and
	$30 Million Finds GoodHome Description: $30 Million Finds GoodHome GoodHome.com has announced a $30 million round of equity financing that includes a combination of new and existing investors. Participants in the round
	Will seniors take over the online world? Description: Will seniors take over the online world? Greenfield Onlines Surfing Seniors Digital Consumer survey reports that more Americans over the age of 55 are shopping online than a year
	eConsumer Shopping Reports says more than three-quarters of consumers will buy online Description: eConsumer Shopping Reports says more than three-quarters of consumers will buy online A new report from eMarketer says that the number of U.S. Internet shoppers will increase 73%
	Good Sailing For Saleoutlet In June Description: Good Sailing For Saleoutlet In June Saleoutlet.com Inc. reports that its Web activity level for June 2000 continued strong in all major categories including page views,
	AmEx In The Zone Description: AmEx In The Zone American Express has introduced Offer Zone, a new online destination that provides American Express cardholders and small-business customers with access to
	Happy 5th Birthday, Amazon Description: Article from Internet Retailer
	Online Mall Adds 100th Store Description: Online Mall Adds 100th Store The Mall of Michigan has added its one-hundredth online store. ThePenStore.com, the online division of Detroit-based Gail's Office Supply, became the
	PDQuick Raises Expansion Money Description: Article from Internet Retailer
	Handicraft Web Deal Description: Handicraft Web Deal Online global handcrafted products retailer eZiba.com has entered into a contract with Keystone Internet Services, Hanover Direct Inc.'s e-commerce services
	Interchange Marketplace Debuts Description: Interchange Marketplace Debuts Interchange Bank has introduced the Interchange Marketplace, which will allow visitors to shop at national retailers directly from the bank's Web
	CyberSource To Acquire PaylinX Description: CyberSource To Acquire PaylinX CyberSource Corp. has signed a definitive agreement to acquire PaylinX Corp. The acquisition will allow CyberSource, a provider of
	E-Wallet Gets All-Star Pitch Description: E-Wallet Gets All-Star Pitch MasterCard International has launched the MasterCard e-wallet for online shopping. The service will launch via a national TV commercial to be aired
	Shop@AOL Ratings Introduced Description: Shop@AOL Ratings Introduced Elrick & Lavidge Marketing Research, a division of Aegis Communications Group Inc., has forged an agreement with America Online under which it will
	Cool Suit Settled Description: Cool Suit Settled E-marketing services provider cool savings.com inc. and planet U, an online promotions network for consumer packaged goods manufacturers and retailers, have
	The Not-Coms Description: A wave of mergers and corporate consolidation during the early to mid-1990s further weakened the market distinctiveness of department stores. Today, most offer a broad range of general merchandise that is nearly identical from chain to chain, making it even harder to create buzz. Given these pressures, its not surprising that department stores have been slow to embrace the Web. Its a matter of priorities, says Ander. Many stores have had other issues to deal with or lack the infrastructure to support it. Selling to customers remotely is a very different animal than running a retail store. They dont want to race off the cliff.
	Fulfilling the Promise Description: Determined to deliver the goods---all of them, on time---this Christmas, e-retailers are learning to set their plans in motion before summer arrives and begin inventory forecasting even earlier
	Candyland it isn`t Description: The nature of the toy retailing beastasphyxiating margins, expensive shipping and fulfillment operations and seasonal sales, as well as competition from giant names such as Amazon.com and eToysis making the online toy segment into a game of Survival instead of Candyland. Parent companies that did not have the same vision as their online divisions have buried some online toy sellers, while the impending expansion of such super retailers as Toys R Us and Wal-Mart has some investors putting their money behind the big names instead of the pure-plays, analysts say.
	Reel no more Description: Hollywood Entertainment Corp. has called a wrap to its online video store Reel.com.
	Pretty soon, ATM may stand for Automated Toy Machine Description: In a perfect brand marketing world, e-retailers could zoom in on potential customers known to conduct transactions electronically, give them lots of pretty pictures promoting the brand and leave them something as an incentive to stop by the virtual shop.
	Yahoo! Shopping Gets Personal Description: Yahoo! Shopping Gets Personal Yahoo! Inc. has added a personalized shopping service to its Yahoo!Shopping destination Web site. Designed to offer consumers a customized shopping
	Sock it to me: Pet lovers know the sites, but they`re not buying Description: With consolidation hitting e-retail sectors from books to beauty products, even sock puppets aren`t immune. Pets.com and its TV mascot joined forces with Petstore.com in June in a merger that gives Pets.com a marketing deal in which it will be promoted in the grocery stores of Petstore partner Safeway for two years. Safeway`s Select brand pet food will be promoted on the Web site, and Pets.com gets a one-year exclusive deal to sell pet products on Discovery.com, another Petstore partner.
	Ought to be in pictures? Description: If a picture is worth a thousand words, then what might a moving picture be worth? Convinced the answer is bigger sales, Internet retailers have been turning to streaming video. Offering sites a dynamic and interactive new way to communicate with their customers, streaming video represents an appealing way for merchants to add a new dimension to their online ambience.
	No longer gone in 8 seconds Description: Customize the content, goes the thinking at CheckOut.com, and shoppers will load their carts with videos and DVDs to do just what the name suggests. Thats why the entertainment site wants to tailor every page to fit customers profilesand serve up to one million dynamically generated pages per hour. The goal was to do that without buying a lot of hardware or enough Oracle to make Larry Ellison really happy, says chief technology officer Edmond Mesrobian.
	From hide to seek, lost to found Description: When is a bedspread a comforteror a chenille throw? Issues such as this point up the challenge of creating reliable search functions on e-retail sites. The all-too-typical result is that search stinks, to quote a recent report by Forrester Research.
	For Whose Eyes Only Description: Though Garden.com did not keep an official count or track hits to its privacy page, according to Carter, the customer service department steadily fielded calls from customers wanting to clarify how the site uses the data it gathers about them. The revised pledge is wordier, but theres no fine print. It begins by describing the benefits for customers who register with the site, such as: receiving previews of sales and promotions, designing a garden with its free Garden Planner software, asking questions of its Garden Doctors and receiving customized regional gardening information.
	Traffic report: Visitors to e-retail sites by category Description: Article from Internet Retailer
	Shape up, ship out Description: E-retailers have learned the hard way about the importance of keeping up with consumer demand for their products. Fulfillment problems during the 1999 holiday season meant everything from stockouts and late orders to a high-profile lawsuit filed against Toys R Us by a customer angry about its failure to ship hers and hundreds of other Christmas orders on time. Last year, the focus was on the Web storefront, says Gene Alvarez, e-business program director at the Meta Group, a technology consulting firm based in Stamford, Conn. Toys R is a great example of needing to focus on technology at the back end. The rules of retail are fulfill, fulfill, fulfill.
	The Loyalty Factor Description: Paintingsdirect strives for a shopping experience that aims to excel from the moment a customer enters the site to the delivery of the art. We are aware that many people dont know a lot about original art, so we try to provide a lot of information, Bourron adds. We provide the complete biography of an artist, which helps to explain why his/her artwork is priced the way it is. And for each painting we also provide a personal quote from the artist that expresses what he/she tried to represent in the painting.
	Next From NextCard Description: Next From NextCard Along with its announcement of a deal with mySimon, San Francisco-based NextCard has released its eCommerce Index for June, a monthly listing of top e-commerce
	mySimon Says, GoShopping Description: mySimon Says, GoShopping Internet consumer credit issuer NextCard and online independent comparison shopping service mySimon inc. have launched a cobranded price comparison
	To buy, press pound Description: E-merchants are extending e-commerce to wireless personal digital assistants and Web-enabled cell phones, a market projected to have a billion units in circulation by 2004. The immediate payoff for e-retailers is a higher level of convenience and service. Enhancing customer loyalty is key for merchants in the mobile commerce play, says Joe Lazlo, an analyst for Jupiter Communications. Mobile commerce extends the relationship beyond the PC.
	Reach out and sell someone Description: Sell to your customers as they want to be sold. Thats the decision facing e-retailers over installing live customer service technologies such as Web chat, collaborative browsing and voice over Internet. These technologies arent must-haves as much as tools retailers must use if their customers expect to be served that way, says Charles Rider, an analyst at the Patricia Seybold Group, Boston. When theres a lot of serendipity in the sale, multiple touch points make a big difference, especially with gifts or big-ticket goods.
	There`s almost no end to all the clever features in store for shoppers at Lands` End Description: 20 seconds
	You`ve got sales Description: E-mail marketing is an attractive medium both for appealing to new customers and retaining past ones by updating them on a sites offerings and promotions. E-retailers are finding e-mail to be a cost-effective and high-response approach to promoting products and reinforcing branding, and its growing as more e-retailers turn to e-mail newsletters as a way to boost click-through rates and sales. By 2005, commercial e-mail is expected to become a $7.3 billion market, according to a new study released in May by Jupiter Communications Inc. But as the volume of e-mail increases, e-retailers must pursue it with sensitivity or they risk driving away the customers whose loyalty they are seeking.
	Clothes Make The Web Description: Clothes Make The Web A PricewaterhouseCooper's survey says reports that more consumers are shopping for apparel online, but that familiarity with established retailers and brand
	Teens still prefer the mall Description: Teens access the Internet to check e-mail and spend a lot of time online in other activities but one thing they are not doing is buying.
	The FBI turns up the scrutiny on eBay Description: As if eBay didnt have enough to worry about with antitrust investigations and people selling fake merchandise, now the FBI is investigating shill bidding on the San Jose, Calif.-based auction giants site. The investigation comes after a Sacramento lawyer placed a 25-cent bid on a painting. Bidding skyrocketed to more than $135,000 amid speculation the painting might be an original Richard Diebenkorn, a renowned California artist.
	A dot-com survival guide Description: Under increasing pressure to buff up the bottom line, more than a few e-retailers would be delighted to find a little overlooked cash lying around, just waiting to be spotted and picked up. But $20 billion? A report by online retail consultant Creative Good says e-merchants will leave that much on the table this year by offering customer service experiences that arent up to snuff.
	Tech With Torque Description: What makes a winning e-retail site? A simple, straightforward catalog, modeled largely on the paper version, coupled with a wrinkle-free checkout but few other bells and whistles? Or a site that continually tries out new technologiesnot as marketing ploys, but to give its customers a unique and helpful shopping experience by leveraging what the Internet can add to retailing? The answer depends not only on what youre selling but on what your customers expect. Live chat or voice over Internet may help close sales to customers who want to know how one item of clothing compares to another in color, pattern or weave. Zoom and spin imaging may give another would-be buyer the confidence he needs to be sure that the watch youre selling really is a Movado. And something as unsexy as caching software may spice up your sales by serving up pages faster and with more personalized content.
	Though still striving to be heard above the noise, e-retailers tone down their ad spending Description: The first quarter was good to Pets.com, with revenue bounding by 40%. And for that, some credit is due the e-retailers celebrated spokespuppetthe sassy spotted dog featured in its national TV advertising campaign. In fact, the puppet is so celebrated that Pets.com is selling clones at $20 per, limit three.
	Amazon, FedEx On "Fire" Description: Amazon, FedEx On "Fire" In what it is claiming to be one of the largest sales and distribution events in e-commerce history, Amazon.com teamed up with FedEx to deliver 250,000
	Because content counts at the checkout Description: Seeing is believing, but selling is proof. In fact, the pricier the goods an e-retailer sells, the greater the need for high-quality images showing fine details, says Gene Alvarez, e-business program director at the Meta Group, Stamford, Conn. Picture quality comes into play almost as much as a function of price as it does fashion, he explains. The more Im willing to spend, the more detail I want to see.
	Mirror, mirror on the Web Description: Personalization software, which recommends products based on customers tastes and needs, is becoming standard equipment for online merchants who want to remedy the lack of human salesmanship that can close an online sale. Web sites increasingly are becoming stores customized to a shoppers interests and previous purchases. Even e-mail marketing is taking a more personal touch. Customer service technology vendor FaceTime Communications and e-mail marketing firm Digital Impact offer a service allowing merchants to send highly targeted promotions that link customers directly to a live rep who can give more details and, its hoped, close the sale.
	Beyond credit cards Description: After a series of fits of starts, alternative payment methods that allow cash to be used for payment over the Internet are gaining momentum, freeing online retailers from the constraint of having to accept only credit cards for online payment. Merchants need to offer more than one form payment to consumers, just as they do in the physical world, says Christina Kasica, a senior consultant at Ovum Inc., Boston.