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Contextual Shopping Goes Highbrow
Description: Contextual Shopping Goes Highbrow You're reading online about American architects, when suddenly a screen icon lights up with a link to a Frank Lloyd Wright framed print
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e-customers do their own modeling
Description: e-customers do their own modeling Instead of bringing the sunglasses to the face, MakeoverStudio.com, is bringing the face to the sunglasses with its virtual try-on feature.
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Gartner' expectations for holiday shopping: $19.5 billion worldwide
Description: Gartner' expectations for holiday shopping: $19.5 billion worldwide Gartner Group Inc. forecasts worldwide online holiday shopping revenue to surpass $19.5 billion this year, and
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Sunglass Huts Online Makeover
Description: Sunglass Huts Online Makeover Sunglasshut.com has formed a partnership with MakeoverStudio.com to allow online shoppers to virtually try on 100 different styles of
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Akamai, Digital Island Face Off
Description: Akamai, Digital Island Face Off Leading Internet content delivery provider Akamai Technologies, Inc. and rival Digital Island, Inc. are squaring off over patent infringement
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Bartering network pulls in $21 million
Description: Bartering network pulls in $21 million The ancient practice of bartering is alive in the ultra-modern e-commerce world. BarterNet Corp raised $21.3 million in its Series B
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Mi Libre Internet
Description: Mi Libre Internet Following the successful launch of its free Internet service, Kmart Corp.'s BlueLight.com is offering a Spanish version. Just a few weeks after signing up the 4
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Wall Street may be out of love with e-retailing, but consumers still like it, says Jupiter
Description: Wall Street may be out of love with e-retailing, but consumers still like it, says Jupiter Despite the numerous challenges online merchants faced in the past year, consumers will
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Amazon Privacy Blowout
Description: Amazon Privacy Blowout Junkbusters Corp., a privacy advocacy firm that helps people get rid of junk messages of all kinds, is dropping its affiliate agreement to sell books
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A high-style portal collaboration between Nieman Marcus and Vogue/W magazines
Description: A high-style portal collaboration between Nieman Marcus and Vogue/W magazines Neiman Marcus, a name synonomous with upscale retailing, has created a partnership with CondeNet's
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Dell sells its 10 millionth PC: 'Who needs retail?'
Description: Dell sells its 10 millionth PC: 'Who needs retail?' Retailers better be looking over their shoulders. Dell Computer Corp., which manufactures computers and sells them over the
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Free Phones Could Help Wireless Use, Loyalty
Description: Free Phones Could Help Wireless Use, Loyalty Giveaways of specially configured mobile phones and other wireless handheld devices could be one of the next trends in the nascent
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MexGrocer takes the specialization route to the online grocery business
Description: MexGrocer takes the specialization route to the online grocery business The latest thinking about achieving success on the web is to specialize. MexGrocer.com, which launched
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Fast delivery stakes keeps rising
Description: Fast delivery stakes keeps rising The fast-delivery game gets faster all the time. Now Virgin Megastores and Virginmega.com, music and entertainment retailers, and PDQuick
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Boutique Sites Rate Caveat Emptor from Consulting Firm
Description: Boutique Sites Rate Caveat Emptor from Consulting Firm Boutique sites will attract more customers in the upcoming holiday shopping season, predicts Carlsbad, Calif.-based
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Passwords are tripping up online buyers
Description: Passwords are tripping up online buyers The struggle to understand why shoppers abandon their shopping carts continues. A new study shows that it's not the technology or the look
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Krupit Named President and CEO of CDNOW
Description: Krupit Named President and CEO of CDNOW Signaling a clear focus on profitability vs. entrepreneurship, Bertelsmann eCommerce Group, the new parent of CDNow, has named Jason Olim,
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Watchdog Group Cuts Amazon Ties Over Privacy
Description: Watchdog Group Cuts Amazon Ties Over Privacy The Internet's largest retailer took what critics say is a backward step in its privacy policy two weeks ago with changes that could
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New e-mail to dig for silver
Description: New e-mail to dig for silver Taking advantage of survey results that show a high proportion of older, high-income consumers are online, 50on.com Inc. is building an Internet
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Traditional Online Retail Sites Dominate Buying in Slow August
Description: Traditional Online Retail Sites Dominate Buying in Slow August Amazon.com continued to lead all Internet retailers in August with 1.6 million buyers, down from 1.8 million buyers
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Baccarat joins eLuxury
Description: Baccarat joins eLuxury Baccarat, a 236-year-old creator of luxury crystal products, is mkaing its ware available exclusively on the Internet through eLUXURY, the newly launched
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Workplace Web Surfers IFess Up
Description: Workplace Web Surfers IFess Up If you surf non-work-related web sites while at the office, youâve got lots of company, according to a new study by the Internet career site
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Teens Search the Web but Buy More Offline, Study Says
Description: Teens Search the Web but Buy More Offline, Study Says Kids and teens will spend $4.9 billion online in 2005, but that's a fraction of the projected $21.4 billion theyâll spend
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Study Shows Top Web Sites Improving Customer Response
Description: Study Shows Top Web Sites Improving Customer Response The gap is widening between the customer service at winning web sites and the also-rans in a just-released update of One to
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Fleet Plans Online Visa Chip Card
Description: Fleet Plans Online Visa Chip Card Boston-based Fleet Card Services is launching the Fusion smart Visa card, a smart card-based credit card that will have both offline and online
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BlueLight.com, CareThere team up
Description: BlueLight.com, CareThere team up CareThere, a company dedicated to improving the lives of caregivers of the elderly, disabled and chronically ill and BlueLight.com formed a
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Excuse me, while I make this buy
Description: Excuse me, while I make this buy Best Buy Co., Inc. and Experience Hendrix/MCA are offering an exclusive online promotion in conjunction with the Sept. 12 release of the Jimi
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An Online Jewel
Description: An Online Jewel PC Data Online has ranked Netjewels.com Inc., a leading online jewelry retailer and wholesaler, as the most visited and fastest growing jewelry site on the web.
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Buy.com Expands Wireless Web Services
Description: Buy.com Expands Wireless Web Services Buy.com is expanding its wireless web services by allowing web-enabled mobile phone users access to its site by entering the Buy.com URL.
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Buy.com Expands Wireless Web Services
Description: Buy.com Expands Wireless Web Services Buy.com is expanding its wireless web services by allowing web-enabled mobile phone users access to its site by entering the Buy.com URL.
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Taking the catalog online with a new browser
Description: Taking the catalog online with a new browser While some e-retailers have taken to printing and mailing catalogs, a technology introduced today will allow web shoppers to make
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Grabbing the teens' attention online might be harder than anyone thought
Description: Grabbing the teens' attention online might be harder than anyone thought E-retailers focusing on the teen market better sharpen their marketing efforts because teens 12-17 don't
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Saks Goes Live Online
Description: Saks Goes Live Online Saks Inc. today launched its saksfifthavenue.com web site. The site, which is launching with 12,000 SKUs of goods, will expand to 60,000 SKUs by the end of
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Home Management From the Desktop
Description: Home Management From the Desktop Regional energy companies have hooked up with home appliance retailers to launch two co-branded web sites that let consumers purchase home
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Another survey underlines the importance of customer service
Description: Another survey underlines the importance of customer service Timely service and access to product information are key drivers in consumers' online purchase decisions and will
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NetZero Finalizes Acquisition of RocketCash Corporation
Description: NetZero Finalizes Acquisition of RocketCash Corporation NetZero Inc., a provider of advertising- and commerce-supported Internet access, has finalized the acquisition of
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A virtual seller builds a real-world warehouse
Description: A virtual seller builds a real-world warehouse While many e-retailers once thought they could bypass the real world altogether, today they are learning that there's nothing like
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It`s all about the music at Urbn.com
Description: Retaining a stores image is tricky when moving online. While some merchants rushed to be first to sell goods via the web, others, such as hip fashion and home store Urban Outfitters, decided to wait. But while some waited because they wanted to make sure their online strategy was sound, thats not what held back Urban Outfitters. It was waiting for another kind of sound: the sound of music.
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Sticking Around
Description: In fact, such gains are the payoff sought by e-retailers focused on site stickiness. But stickiness as a stand-alone isnt necessarily a gold standard of success for retail sites. While morphing from a portal into a destination, for example, Yahoo has layered a boatload of features such as instant messaging, personalized news and more on top of shopping, with the idea that visitors can fill a variety of needs by sticking with Yahoo. Today, Yahoo is ranked tops in stickiness among the portals and search engines by New York-based Media Metrix, with the average visitor spending 83 minutes at Yahoo.com to view an average 72 pages per month.
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Helping consumers get the most out of the shopping experience
Description: Article from Internet Retailer
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Retailers who want to play in the b2b game have to master a whole new set of rules
Description: But it is not as easy as applying b2c web smarts to the b2b business model. Catering to businesses requires a different set of tools and infrastructure from selling online to consumers. Its not a simple transition, says Beyond.com interim CEO Rick Neely. Beyond.com moved from b2c to b2b in January. Its not just a matter of making a sale and delivery to a business instead of to a consumer and saying, Hey thats b2b. It takes a whole different program to take care of companies.
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Losses at the speed of thought
Description: Everything happens so fast on the Internet, even costly mistakesand consumers willingness to exploit those mistakesas Buy.com found out this summer.
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Reaching for the stars
Description: From the Michelin Guides to Amazon.com, the five-star rating system is shaping consumer choice in everything from B&Bs to books. Now, AOL web merchants are getting the five-star treatment in new online store ratings from Atlanta-based Elrick & Lavidge Marketing Research. Rating web stores is nothing newthe E&L ratings at AOL replace those formerly supplied by BizRate. The twist is that rather than hoarding store ratings for AOL members or limiting distribution to a dedicated web site as in the past, the portal will blow out the ratings big-time by putting them on AOL.com for all to see, starting this fall.
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Yet another dot-com trade group wants self-regulation
Description: As web shopping grows, the Feds are sizing up the need for rules to protect consumers rights online. But a Washington-based trade group would like to beat them to the punch by tightening voluntary fraud and privacy guidelines for e-retailers. The Electronic Retailing Association in July proposed strengthening enforcement of its 2-year-old guidelines for members.
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Yes, old-economy laws apply to new-economy retailers
Description: Hippsley says in the cases of Toysrus.com, KBkids.com and The Original Honey Baked Ham Co. the penalties were mitigated because those companies provided gift certificates to customers affected by the delivery problems. But that was not enough. Although they settled with the customers, they still had violations of the mail-order ruler that were significant, she says.
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Merchants can move dud goods by auction, but make sure you don`t damage your brand
Description: A Mainspring eStrategy Direct consulting study on dynamic pricing suggests that ascending auctions, like eBay, account for more than 80% of dynamically priced purchases. In the absence of information on consumer demand, retailers usually guess what the appropriate selling price should be, often leading to costly inventory build-ups or money left on the table. By forcing consumers to compete for a limited supply of goods, ascending auctions ensure that the market clears and that goods are allocated to those willing to pay the most.
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Help!
Description: One solution is to use web chat to answer a customers questions not necessarily related to the product. San Francisco-based CornerHardware.com makes building and home improvement experts available on a 24/7 basis through its web chat application as a way to build long-term customer relationships.
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Crossing the channel: The difference between shopping and buying
Description: When Delias, clothier to teenage girls, went online last year, executives were surprised by soaring requests for catalogs. Since then, most cataloguers have had a similar experience.
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If you can`t beat `em, join `em
Description: Just when online toy retailers thought the lines were drawn for this years holiday shopping battle, two of the most influential playersToysrus.com and Amazon.comcombined in a move that could start another segment shakeout. The two companies announced in mid-August that they would pool their strengths to launch a toy and electronic game site in September and a baby goods site in January. There is an obvious, mutually beneficial situation, says Liz Leonard, analyst at Gomez Advisors. Toys R Us has significant buying power and experience as a high-quality merchandiser that can get the hot-selling products, while what Amazon.com clearly does better than anyone else online is customer service and fulfillment.
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Consumer trust and a three-channel approach drive J.C. Penney`s leap into virtual retailing
Description: Pappajohn brings to JCPenney.com a track record of fueling online companies success. WashingtonPost.Newsweek Interactive burgeoned to one of the top five national news site during his tenure as vice president of development and e-commerce, from 1997 to 1999.
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