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Town folks` wisdom Description: San Francisco, Calif.
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Portals deliver the world to e-retailer`s door, but now they must lock up sales too Description: Take VitaminShoppe.com, a nutritional supplements provider. Last December, it entered a two-year, multi-million dollar deal with AOL that would sprinkle it in as many places throughout the portal as Bill Gates has dollars. It was an anchor tenant in the diet and nutrition marketplace of Shop@AOL and a gold tenant receiving prominent placement in several other AOL departments. The deal also included promotions on AOLs CompuServe, AOL.com, Digital City and Netscape.
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Topper site is tops Description: Westwood, Mass.
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Investors put Pets.com to sleep; Garden.com wilts Description: Evidence is mounting that retailers need multiple ways for their customers to interact with them and to absorb development and marketing costs if they are going to succeed on the Internet. Just last month two paragons of pure-play Internet retailingPets.com and Garden.comclosed.
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Priceline is reeling, but it`s not down yet Description: Recent events at Priceline.com do not necessarily signal its back is on the mat or that it has thrown in the towel, but it is taking a standing-eight count and hoping its knees stop wobbling. Third-quarter financial results, layoffs and stock sales may indicate that a knockout blow is coming.
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RetailExchange tries to re-create the excess-inventory market on the Internet Description: Overall, the RetailExchange.com experience for buyers and sellers is more proactive than in the real world and in other online exchanges, says Kissell. As far as we know, were the only ones who offer this level of control, he says, noting that in the real world, buyers and sellers may not be able to have so much control over who they sell to or buy from simply because the options may be limited by the current network of intermediaries, buyers and sellers. Using RetailExchange.com tools gives users the ability to approve each sell or buy as negotiations are made.
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They shoot, they score Description: Chicago, Ill.
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How co-browsing can ease shoppers` anxiety and reduce abandoned shopping carts Description: Most vendors of eCRM software offer co-browsing modules as part of their product suite. But few retailers have adopted it yet. Lands End is generally considered to be the first adopter of co-browsing when it initiated the service for the 1999 Christmas shopping season. Only a few have taken to it since then, even though Lands End says co-browsing has reduced abandoned shopping carts (Lands End wont say by how much).
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Focused----but not too fancy Description: Sandpoint, Idaho.
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Kozmo`s cosmos Description: New York, N.Y.
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Writing the book on wireless Description: New York, NY
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Unlocking the doors Description: Just like shoppers to a store in the real world, visitors to Wal-Mart.com in October saw a sign: Closed for remodeling. After nearly a months hiatus, WalMart.com reopened on Halloween. The revamped site now features a tabular design and enhanced search capabilities. It added more detailed product descriptions and zoom capabilities for product pictures. And while no new products were added, some were removed. We were selling 79-cent bobby pins and 25-cent plastic tumblers online, says a spokeswoman. Such low-margin items were costing the company more to process than it made from the sale.
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Beyond the paperclip Description: Framingham, Mass.
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E-retailing success requires that merchants look at the entire consumer interaction Description: Do provide positive feedback to customers at every step via opt-in email. As buying online becomes less of an event, people are more likely to forget what they ordered and from whom. Status emails become more important as reminders in such cases.
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Wine site is no cellar dweller Description: Portland, Ore.
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FogDog finds there`s more than one way to score Description: While FogDog.com was one of the first online sporting goods retailers, its getting out while the getting is good. In late October, Global Sports Inc., the leading sporting goods web site developer and operator, announced it will acquire all FogDogs outstanding stock. The transaction was valued at $38.9 million based on the closing price of Global Sports stock the day before the announcement.
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Cosmetics on the edge Description: Bellvue, Wash.
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Puttin` on the Ritz Description: Houston, Texas
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Packed for success Description: Denver, Colo.
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Play time Description: Santa Monica, Calif.
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Like yogurt, its got culture Description: Arlington, Mass.
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In-vesting in a web site Description: The web has long been touted as the ultimate one-to-one medium. Seattle-based Rivers West, which makes fleece apparel, hopes to prove thats true. Shoppers at riverswest.com can create their own $100 vests, choosing from more than 5,000 combinations of eight basic styles.
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The longest mile Description: Foster City, Calif.
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Best of the Web Top 25 Description: The financial troubles of the dot-com retailers have garnered all the attention this year. But guess whatconsumers are still shopping online. And theyre doing it in greater numbers than they did last year. Latest projections for total online shopping this year are $24.6 billion, according to researchers eMarketer of New York. That amount is nearly double last years spending. And there seems to be no let-up in the buying. All reports are that people are turning to the Internet with greater frequency and confidence. Wall Street crashed, but Main Street didnt, says Mary Modahl, vice president of Forrester Research, Cambridge, Mass.
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King of the jungle Description: Seattle, Wash.
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Global Sports` CEO writes a new game plan for scoring in Internet retailing Description: While Global Sports makes the web sites look and feel different from each other, some observers say the similarities may eventually catch up with them. Lovett cautions that if the sites have mostly the same products, displayed in similar ways, it may be harder for the stores to differentiate. The Athletes Foots Corliss counters that consumers just want to buy from a retailer theyre familiar with, regardless of product redundancy on competing sites. Its transparent to the consumer, he says.
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Fashion500 thinks it has the answer to turning a profit in the luxury goods market Description: Those figures and larger demographics are clearly whats attracting luxury retailers to the web. For instance, affluent households are disproportionate users of the Internet. While households with income over $75,000 a year represent 18.9% of American households, they represent 36.7% of web-connected households. Or looked at another way, 62% of all households with annual income over $100,000 have Internet access vs. 16.5% of households with incomes under $50,000.
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Brainiacs at SmarterKids Description: Needham, Mass.
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Up on the housetop -- click, click, click Description: Article from Internet Retailer
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Studying more than customs Description: Philadelphia, Pa.
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Great selection, good taste Description: San Francisco, Calif.
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Kmart`s not signing the blues Description: San Francisco, Calif.
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New channel, same commitment Description: Seattle, Wash.
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Don`t Look Now, but nearly two-thirds of workers admit to web shopping on the job. Description: At a conference presentation on employers use of filtering software several months ago, the companys CEO was challenged by an analyst who argued that web shopping was a workplace time-saver rather than time-waster. His evidence? Hed just purchased a PC online, taking a total of 20 minutes to assemble the shopping cart, pay for it and complete the transaction. The web had turned what would have been a lengthy visit to a real-world store into an online purchase that took well under half an hour. When probed further about the purchase, however, the analyst realized hed spent as much as seven hours online researching reviews, specifications and pricing. The buying transaction was very efficient, but hed spent a lot of timehe admitted prime working timedoing the research. It was a bit of a false economy, says Blakeman.
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Livin` La Vida Lucy Description: Portland, Ore.
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Lids finds an effective way to flip customers between the web and the store Description: Lids markets the e-Centers, which are driven by in-store servers connected to high-speed satellites, as an extension of Lids.com primarily to Generation Y, technically savvy 12- to 24-year-olds, who have proven to be the most ardent users of Lids web site. Lids began testing the e-Center concept shortly after launching its web site in October 1999.
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Cooler than the arcade Description: New York, N.Y.
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A green light for BlueLight.com`s relaunch Description: The first phase of Kmart spin-off BlueLight.coms strategy was to corral mass-market shoppers by signing them up for free Internet access, something its done by the millions since April. Now, just ahead of the holiday shopping blitz, its delivered phase two: a revved-up web site that builds on the preview site it had earlier posted to give those new shoppers a destination.
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Take no prisoners Description: Hoffman Estates, Ill.
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Skivvies site soars Description: Atlanta, Ga.
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Inspector Gadget of Fashion P.D. Description: Dodgeville, Wisc.
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KB Toys sold Description: KB Toys sold KB Toys Chief Executive Officer Michael L. Glazer and Bain Capital Inc., a global private equity firm, have bought KB Toys from Consolidated Stores Corp. KB Toys is
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Sportsman community is a "Free for All" Description: Sportsman community is a "Free for All" Successful web selling requires a community, many in the industry believe today. What better community than gun and hunting enthusiasts.
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OmniSky offer a holiday shopping guide for the wireless market Description: OmniSky offer a holiday shopping guide for the wireless market OmniSky Corp., the provider of branded wireless Internet and e-mail services for handheld devices, has launched The
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November e-retailing traffic grows sharply Description: November e-retailing traffic grows sharply According to PC Data, Amazon.com lived up to its name in November, doubling sales over October with more than three times as many
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Even Lillian Vernon's customers are on the web Description: Even Lillian Vernon's customers are on the web Lillian Vernon Corp. experienced a doubling of traffic to its web site in the third quarter over the same quarter a year ago, the
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Upscale casual clothier Cutter & Buck launches on the web Description: Upscale casual clothier Cutter & Buck launches on the web Cutter & Buck has launched a Web site www.cutterbuck.com featuring upscale sports clothing for men and women. The new
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Nordstrom.com sales grow 400% in November Description: Nordstrom.com sales grow 400% in November November sales at Nordstrom.com were up 400% over November 1999, with a record 3 million visitors to the site for the month. Nordstrom
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Kurt Salmon Associates' Holiday Outlook: Moderate growth Description: Kurt Salmon Associates' Holiday Outlook: Moderate growth "Moderate, not buoyant" is the phrase for this year's holiday shopping season, predicts international retailing and
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SureFire acquires SiteSell.com Description: SureFire acquires SiteSell.com SureFire Commerce Inc. has acquired SiteSell.com, one of the Internet's primary resources for how to build, manage, market and sell online.
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