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Wilsons Leather selects Coremetrics to capture online visitor data Description: Wilsons Leather selects Coremetrics to capture online visitor data Wilson Leather has selected Coremetrics Inc., a provider of data-driven business intelligence solutions, to
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RedtagBiz acquires CrossMarket, a housewares and giftware exchange Description: RedtagBiz acquires CrossMarket, a housewares and giftware exchange RedtagBiz, Inc. has acquired CrossMarket Corp., owner of CrossMarket.com, a wholesale marketplace specializing
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BarPoints new POP promotion, based on UPC code Description: BarPoints new POP promotion, based on UPC code BarPoint.com, a product information service and applications developer, today introduced a promotional program for manufacturers
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GE Global eXchange Services launches services for trading community Description: GE Global eXchange Services launches services for trading community GE Global eXchange Services has introduced a suite of web-based services designed to help managers of
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PDG Software integrates Equifax PayNet Secure into shopping Cart Description: PDG Software integrates Equifax PayNet Secure into shopping Cart PDG Software Inc., a provider of Internet commerce solutions, has integrated the Equifax PayNet Secure identity
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The Commerce Dept.s e-retail figures confirm everyone elses Description: The Commerce Dept.s e-retail figures confirm everyone elses Consumers spent $8.68 billion online in the fourth quarter of last year, the Census Bureau of the Department of
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Coldwater Creek gets ready to roll out new search function Description: Coldwater Creek gets ready to roll out new search function Coldwater Creek, the catalog and online retailer of womens clothing and accessories, will activate EasyAsk Inc.s
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John Irvin moves from Spiegel to head Penney`s Internet sales Description: John Irvin moves from Spiegel to head Penney`s Internet sales John Irvin has been named president of catalog and Internet operations for J. C. Penney Co. Inc. and senior vice
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Last Mile Solutions hires retailing.net Description: Last Mile Solutions hires retailing.net UK e-grocery specialist Last Mile Solutions has selected retailing.net to supply and implement its warehouse fulfillment, merchandising
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KhiMetrics and Retek team up on a retail pricing solution Description: KhiMetrics and Retek team up on a retail pricing solution KhiMetrics Inc., developer of a revenue management solution specifically for the retail industry, and Retek Inc.,
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Online grocery model looks to succeed where Priceline failed Description: Online grocery model looks to succeed where Priceline failed GroceryStreet.com, is a new online grocery service that gives independent grocers and national chains a way for
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Global Sports and REI.com come out champions in 2000 Description: Global Sports and REI.com come out champions in 2000 Leading online sporting good web site operator Global Sports Inc. reported Q4 2000 revenues of $20.3 million, a 269% increase
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Bentley to add rare coin division Description: Bentley to add rare coin division Bentley Communications Corp. is negotiating to add a massive collection of famous and documented sunken treasures including precious gems as
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Valentine`s Day traffic blooms for flowers and greeting cards sites Description: Valentine`s Day traffic blooms for flowers and greeting cards sites Valentine`s Day created a boom in traffic to flowers and greeting card sites in the past week, according to
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V-Day sales peak for RedEnvelope Description: V-Day sales peak for RedEnvelope San Francisco-based RedEnvelope, an online and mail order specialty gift retailer, says it achieved a 300% increase over last year`s sales for
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Ashford.com to acquire watchnetwork.com Description: Ashford.com to acquire watchnetwork.com Ashford.com will acquire the online watch retailer Watchnetwork.com. The acquisition is expected to expand Ashford.com`s direct
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Office Depot moves 7.3% of sales to the web Description: Office Depot moves 7.3% of sales to the web Office Depot Inc.s U.S. web sales reached $850 Million in 2000, up 143% over 1999, the company announced today. Total sales for
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Kmart purchases $200 Million in IBM web-enabled POS systems Description: Kmart purchases $200 Million in IBM web-enabled POS systems Kmart Corp. has agreed to purchase agreement more than $200 million of Internet-enabled IBM point-of-sale systems to
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16% of the population has shopped online Description: 16% of the population has shopped online A new survey reveals that 16% of the U.S. population over 18 used the Internet for some portion of their holiday shopping. Of that group,
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Barnes & Noble wins appeal in Amazon suit Description: Barnes & Noble wins appeal in Amazon suit The U.S. Court of Appeals for the Federal Circuit in Washington, D.C. yesterday overturned a 1999 preliminary injunction which stopped
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Whirlpool invests in home delivery service zBox Co. Description: Whirlpool invests in home delivery service zBox Co. zBox Co., a provider of "smart" delivery appliances, announced an investment by Whirlpool Corp. in zBox`s Series C financing.
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Prom wear sold online Description: Prom wear sold online Launched in December 2000 by New York-based Dessy Creations and After Six formal wear brands dcprom.com are selling dresses online and allowing customers to
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FairMarket reports year end results Description: FairMarket reports year end results FairMarket, a provider of online dynamic pricing strategies and services, reported a net loss for the year of $51.3 million on revenues of
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Webvans founder breaks final ties with the company Description: Webvans founder breaks final ties with the company Louis H. Borders, founder of Webvan, has resigned from the board of directors. The company says his resignation was due to
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How sweet it is: Picking your own mix Description: How sweet it is: Picking your own mix Chicago-based Fannie May Candies revved up its web site in time for Valentines Day with an IBM technology-powered Create your own
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A new study shows consumers dont know how to navigate the web Description: A new study shows consumers dont know how to navigate the web A comprehensive two-year study by Alexa Research, a web intelligence and traffic measurement service, reveals that
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Top execs leave buy.com Description: Top execs leave buy.com Buy.com announced the resignation of Gregory Hawkins, chairman and CEO, and Mitch Hill, CFO. James B. Roszak, who has served as a member of the Board of
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SmarterKids reports growth in sales and customers in Q4 Description: SmarterKids reports growth in sales and customers in Q4 Needham, Mass-based online educational toy retailer SmarterKids.com is reporting an increase in sales in the fourth
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Buy online, drive over and pick it up at a PartsAmerica affiliate store Description: Buy online, drive over and pick it up at a PartsAmerica affiliate store Shoppers who buy car parts from PartsAmerica.com, a leader in the automotive parts aftermarket, can now
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CyberRebate.com opens to the wireless world Description: CyberRebate.com opens to the wireless world CyberRebate.com, Inc., an online retail mall that offers cash rebates, is now accessible to consumers through wireless application
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Pitney Bowes will provide online escrow services to RetailExchange.com Description: Pitney Bowes will provide online escrow services to RetailExchange.com RetailExchange.com, an online business-to-business exchange for excess consumer products, and Pitney Bowes
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PlanetRx.com exits retail business Description: PlanetRx.com exits retail business Online drugstore PlanetRx.com is getting out of the retail pharmacy business and shifting its business model to focus on fulfilling specialty
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Alibris acquires European rare bookseller classicforum.com Description: Alibris acquires European rare bookseller classicforum.com Alibris, a global supplier of hard-to-find books, has acquired the assets of classicforum.com, a European online seller
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Tuesday Morning to resell $6 million Pets.com inventory Description: Tuesday Morning to resell $6 million Pets.com inventory Tuesday Morning Corp., the Dallas-based deep discount, closeout retail chain, successfully bid for the $6 million
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Paper Warehouse notified of possible NASDAQ delisting Description: Paper Warehouse notified of possible NASDAQ delisting Paper Warehouse Inc. received notification from NASDAQ that it is not in compliance with the NASDAQ SmallCap Market`s
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Eggheads return on e-mail follow-up Description: Eggheads return on e-mail follow-up Egghead.com has found gold in unsuccessful bidders in merchandise auctions at the Egghead site. Egghead keeps a file of unsuccessful bidders,
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Amazon.com launches a software downloads store Description: Amazon.com launches a software downloads store Leading online retailer Amazon.com today launched a new Software Downloads Store that will allow customers to purchase popular
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buy.com offers warranty plan through Here2fix.com Description: buy.com offers warranty plan through Here2fix.com Internet retailer Buy.com and Here2fix Inc., a provider of product protection plans to retailers, e-retailers and catalog
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Simon ends test of mall-based e-shopping initiative Description: Simon ends test of mall-based e-shopping initiative Simon Properties Group, which operates or owns interest in 252 shopping centers, malls and mixed use properties, has ended its
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A new way to handle e-returns is growing in Lillian Vernon`s laboratory Description: We save costs through the process of aggregating items rather than sending them back one two-pound package at a time, the Newgistics spokeswoman says. And USF Processors are experts at this. They can handle perhaps 100 items per staff hour versus many retailers we talk to who can handle about 10 items per hour. There are a lot of efficiencies built into the system, so we can offer service at a lower unit cost to handle the items. The customer, meanwhile, gets a neighborhood drop-off point, cheaper return shipping rates, and rapid credit for the return.
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BlueLight`s ISP goes from local to express Description: The free ride on the BlueLight.com express is not over, but BlueLight is becoming much more selective about who boards. The Internet sales arm of Kmart Corp. made a splash in 2000 by offering free Internet access. Between December 1999 and January 2001, more than 5 million subscribers jumped on board.
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Enlisting the web to fight web-based fraud Description: To fight crime, it is imperative to share knowledge about criminal activities. To that end, the Worldwide E-Commerce Fraud Prevention Network launched a web site Jan. 15 to share information, techniques and knowledge among members.
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The eulogies start for not-yet-dead eToys Description: Great reviews probably will not be able to save faltering eToys Inc. The online retailer gained consistently high marks from analysts and consultants. But online consumers have shown a decided preference for shopping the offline brands. The online brick-and-mortar retailers had a very strong holiday season, says Barrett Ladd, senior retail analyst at Gomez Advisors. Were seeing the consumer re-evaluating where they shop online in terms of offline versus pure-plays.
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Behind the success of 1-800-Flowers.com is a willingness to try new things Description: But the rosy predictions for 1-800-Flowers.com arent immune to marketplace pests, and buried in a blooming business are some potential thorns. It has to move into gifts but this is something that hasnt proven out yet, says Eric Beder, equity analyst at Ladenburg Thalmann. Theyve spent 20-some years teaching people that 1-800-Flowers is flowers, and now theyre going to try to teach them that it means gifts in two and a half to three years. Do gifts have as much potential to draw customers as flowers do? The jury is still out on that.
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How the smarter marketers at SmarterKids.com get inside customers` heads Description: While SmarterKids is in the same boat as most other big online retailersits far from making moneythe company has created rapport with its customers. And many believe that that will be one of the keys to success. With its questionnaires for parents, a patented system for matching educational toys with the learning needs of children, and a staff of teachers and educational specialists that evaluate toys, SmarterKids is building a blueprint for successful web selling. SmarterKids will focus on those programs that bring us the most loyal customers, executives said in the most recent quarterly report.
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Using automated e-mail keeps Borders.com`s stafffing under control Description: Tuller says artificial intelligence is at the core of the product, and Brightwares origins in a pioneering AI company are critical to its success. As Tuller puts it, AI may be a major strategic asset for Brightware, but its also one of the bigger challenges of the marketplace, because AI falls in and out of favor. So Brightware would rather talk about more efficient customer service.
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Completing the circuit Description: All the buzz these days is about the importance of maintaining multiple channels. Circuit City, which has operated a web store since July 1999, offers evidence that retailers can use a multi-channel approach to entice online buyers into on-land stores.
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NRF: Navigating Retailing`s Future Description: To the casual visitor, last months National Retail Federation Conference & Exposition, retailings premier annual event, must have seemed like just another Internet show, the kind conference organizers have been churning out fortnightly to cash in on the Internet business wave.
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Merchants getting Grinched by card fraud Description: The credit card industry has the fraud problem under control in the real world. Fraud accounts for only about 0.1% of the 25 billion credit card transactions worldwide. But, online the number soars. Celent Communications, Boston-based research firm, estimates that online card fraud during the 2000 holiday shopping season topped $300 millionor 3% of sales. That is a sizeable chunk for a business on thin margins. A lot of problems come from the fact that many merchants dont have a system to track or identify fraud, says Meredith Hickman, Celent analyst. As more merchants start using anti-fraud systems the fraud rate should slow down.
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Last year`s fulfillment problems didn`t hurt this year`s online retail sales Description: A Goldman Sachs/PC Data study reports that consumers spent $8.9 billion in November and December, nearly double the $4.5 billion a year earlier (see table).
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