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Online retail keeps getting better
Description: While retail was generally flat last year, online retails growth rate continued its rapid upward climb. Among the 130 e-retailers surveyed in The State of Retailing Online 6.0, a Shop.org annual study conducted by Forrester Research Inc., sales rose 48% to $76 billion in 2002 over a year earlier. Included in the figures are sales of event tickets, travel and auction sales. Non-travel spending in 2002 was $43 billion and represented a 27% increase over the previous year.
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Sears and Michelin get rolling with exchange-based collaboration
Description: After a year of practicing supply chain collaboration through the GlobalNetXchange with tire manufacturer Michelin, Sears, Roebuck and Co. has boosted sales and profit margins while increasing products in stores and reducing inventory in distribution centers. It has already begun similar projects with Goodyear and Sumitomo and is planning to start several more. We see opportunities to do this throughout the automotive products market, says Hank Steerman, senior manager for supply chain.
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A new lawsuit challenges another MasterCard policy
Description: No sooner had MasterCard and Visa capitulated in a suit by major retail chains challenging a card association policy than MasterCard was hit with another lawsuitthis one challenging a MasterCard policy toward online transactions.
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The learn-as-you-go plan at eBay
Description: As sellers become smarter about using online auctions, they continue to refine their approaches to maximize returns. Liquidator Genco Distribution Systems recently found a correlation between the starting price of an auction and the winning bid. Genco, which sells surplus goods at eBay, used to start all bids at 30-35% of the original cost of the item. The average auction generated five or six bids and the average selling price was around $60, says Pete Rector, senior vice president.
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Old Navy increases average retail prices with optimization system
Description: Old Navy increases average retail prices with optimization system Old Navy, the largest division of apparel retailer Gap Inc., has increased its average retail prices and
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SPONSORED SUPPLEMENT: Search Engine Marketing: The Major Online Promotion Tool
Description: Theres no doubt that consumers are turning to web search more than ever for the products they want to buyor researchonline. In just the past six months, for instance, consumers have conducted more than 1 billion retail-related searches at Google.com. In the past year, paid-search provider Overture Services Inc. has provided results on more than 2 billion commercial searches.
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DemandTec Signs Multi-Year Contract with Longs Drug Stores
Description: Article from Internet Retailer
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Ironing out challenges at a new web site
Description: When Hancock Fabrics Inc. wanted to upgrade its web site, it faced a unique challenge: Much fabric is sold in odd-length increments. Thats a big deal to customers, says Ryan Bramlett, manager of online services for Tupelo, Miss.-based Hancock Fabrics. Some fabric is $40 or $50 a yard. To have to order a whole yard when all you need is a half yard is a significant issue.
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GLOBAL EXCHANGE SERVICES ACQUIRES LOGISTICS INTEGRATION LEADER, CELARIX
Description: Deal Underscores Companys Long Term Commitment to Providing Value-added Solutions to the GXS Transaction Delivery Network
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Spam is not SARS
Description: States are legislating against it. The Federal Trade Commission last month held high-profile and contentious hearings to determine if it should be regulated at the federal level. And IS gurus everywhere are arming corporate computer systems with software designed to find and kill it.
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The ends nowhere in sight, says a new eMarketer report
Description: Theres plenty of growth left in the online retailing market, says the new North America E-Commerce: B2C & B2B report just out from eMarketer Inc. EMarketers research projects that the number of online consumers age 14 or older who will buy online will grow 29.5% between last year and 2005. The number of online shoppers will similarly grow 29% while the amount they spend at retail will skyrocket 93%. Here are some highlights from the 237-page report: Source: eMarketer Inc.
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Fighting to be Fresh
Description: Retailers have been using the web to minimize their buyers exposure to SARS. But sometimes you just have to send someone to meet with buyers. And in those cases, retailers still find the web usefulthis time in minimizing the exposure that a traveler could bring to the staff back home.
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Riding the custom trend with cowboy boots
Description: Until the Internet, the elusive market of one was almost impossible to serve. But the web solves a couple of problems in selling custom products. First, marketers can make customers do the work of filling in automated templates and providing measurements and preferences. Second, the web aggregates demand, so a service with limited appeal suddenly has a bigger base of customers.
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Letting the web do the administrative chores of managing workforces
Description: Living without a web-based workforce management system was like living in another world for Scott Campanella, director of operations for Wolfgang Puck Catering & Events. His Los Angeles catering division of the trendy restaurant company must routinely gather hundreds of freelance waiters to staff celebrity affairs. But with competition from scores of other eateries and catering companies to schedule the best of L.A.s waiters, who tend to also be busy actors and grad students, Campanellas staff was constantly hitting the phones in a feverish dash of calls and repeated call-backs to reach its best performers.
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DIAGEO GOES LIVE WITH GNX SUPPLY CHAIN COLLABORATION SOLUTION
Description: Article from Internet Retailer
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You can`t print a coupon if you don`t have a printer
Description: While the web can greatly increase shoppers convenience and the ability of sellers to reach out to them with promotional offers, it can also increase levels of frustration in a shopping medium dictated by technology that neither shoppers nor sellers can always control. A case in point is online coupons: They can be a great tool for reaching an online shopper. But not if she doesnt have a printer.
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Who Knew?
Description: What your web visitors are trying to tell you
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E-mail newsletters star in a campaign to drive offline sales
Description: In spite of the number of commercial e-mail messages that arrive in consumers inboxes every year, e-mail marketing is still a work in progress. Analysts constantly urge marketers to apply the same time-tested techniques to e-mail marketing that they apply to direct mail. Just as direct marketers test envelopes and wording, consultants urge e-mail marketers to test subject lines. Direct marketers test content and offers with A/B splits, so should e-mail marketers, consultants say. Ditto for response rates.
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Cabela`s Chooses RightNow for Online Customer Service
Description: Hosted Application Model and Proven Record of Success Key Factors in Leading Catalog/Web Retailer`s Decision
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Amazon launches a web services subsidiary aimed at retailers
Description: Amazon launches a web services subsidiary aimed at retailers Amazon.com Inc. today made official a service its been offering to retailers for some time: Amazon launched a new
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Timera Forecasting and Scheduling Solution Selected By Réno-Dépôt
Description: Enterprise Workforce Management modules improve customer and employee satisfaction
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Kewill Expands Relationship with FedEx to Develop & Implement FedEx Return System
Description: Kewill and FedEx solution to enable innovative FedEx Consolidated Return Service(SM)
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Overstock.coms books/music/video sales surpass 1 million units
Description: Overstock.coms books/music/video sales surpass 1 million units Customers have purchased more than 1 million books, music and video products from Overstock.com Inc. since the
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MUZE LAUNCHES MUZE STORE-PLUS FOR BODY, MIND, SPIRIT: THE ULTIMATE INFORMATION SOURCE FOR HEALTH AND NEW AGE BOOKS, VIDEOS AND MUSIC
Description: -Muze Store-Plus Helps Retailers Add High Quality Web Features and Drive Customer Loyalty in the Thriving Body, Mind, Spirit Marketplace-
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DIGIMINE CHANGES NAME TO REVENUE SCIENCE INC. AND EXPANDS EXECUTIVE TEAM TO EXPLOIT GROWING EBUSINESS REVENUE MAXIMIZATION OPPORTUNITIES
Description: Company Evolution Addresses Market Requirements and Reflects Revenue Impact of Services
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Retail web sites missing out on global strategies, study says
Description: Retail web sites missing out on global strategies, study says In spite of the widely recognized ability of the web to extend sales worldwide--and the success that some leading
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Weekly online sales up 13% vs. year ago, comScore reports
Description: Weekly online sales up 13% vs. year ago, comScore reports Online retail spending grew 13% for the week that ended June 1 from the corresponding week a year ago, comScore Networks
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A wealth of analytic data sets up online retails next challenge
Description: A wealth of analytic data sets up online retails next challenge Online conversion rates in the single digits may look small in comparison to what happens in-store, but that may
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Class action suit challenges credit card companies` fraud tactics and fees
Description: Class action suit challenges credit card companies` fraud tactics and fees Following a lawsuit filed last month with similar complaints, the Triangle Law Center PLLC has filed a
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NETSUITE(tm) API ENABLES COMPANIES TO CREATE E-COMMERCE APPLICATIONS
Description: New Web Store Developer Toolkit Allows Static Web Sites to Instantly Become Database Driven E-commerce Sites
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Brands risk confusion with multiple return policies on Amazon, analysts say
Description: Brands risk confusion with multiple return policies on Amazon, analysts say Retailers like ToysRUs.com, Target.com and MarshallFields.com run the risk of confusing customers with
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eBay leads online shopping destinations, Nielsen/NetRatings reports
Description: eBay leads online shopping destinations, Nielsen/NetRatings reports EBay.com was the top online shopping destination for the week before Memorial Day, hosting 12.1 million unique
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Return Path Acquires Assurance Systems
Description: Deliverability Products Help Opt-in E-Mailers Fight Problem of Being Falsely Identified as Spammers by ISPs
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ValueClick acquires paid search engine Search123 in $5 million deal
Description: ValueClick acquires paid search engine Search123 in $5 million deal Industry analysts have pegged fast-growing search as the third largest online market after e-commerce and
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Southern DataComm, Inc. Announces Payment Delivery Service for Internet Users
Description: Article from Internet Retailer
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Content management provider Interwoven will acquire MediaBin
Description: Content management provider Interwoven will acquire MediaBin Interwoven Inc., provider of content management systems for the enterprise, will acquire MediaBin, a digital asset
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Andale and ebay Renew Exclusive Three Year Agreement
Description: Andale Remains Sole Provider of Integrated Counters for all eBay Sellers
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JC Whitney Company Selects Endeca With Guided Navigation and Dynamic Merchandising To Power Its Leading Auto Parts and Accessories Site On IBM WebSphere Commerce Software
Description: Endeca InFront`s Winning Advanced Search and Navigation to Enable Improved Customer Experience and Increased Online Order Size
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How to beat the spam filterslegitimately
Description: How to beat the spam filterslegitimately In his tip-laden presentation at this weeks Annual Catalog Conference in San Francisco, marketing expert Herschell Gordon Lewis
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More catalog commerce is becoming e-commerce, a new DMA study shows
Description: More catalog commerce is becoming e-commerce, a new DMA study shows Online shopping has some catching up to do with catalogs when it comes to customer satisfaction, the latest
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Flow Systems unveils Promotion Solution, Promo Connect, Enabling Industry Leaders to maximize Marketing Campaigns
Description: Flow Systems Is First to Offer Competitive Trade-In Program, Allowing Retailers and Distributors to Easily Upgrade to Flow Systems` Solutions
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Sharper Images web sales grow 39% in May while total sales are up 28%
Description: Sharper Images web sales grow 39% in May while total sales are up 28% Sharper Image Corp. continues to hit on all cylinders, with solid sales increases across all channels.
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Web sales at J. Crew and Penney race ahead of store sales
Description: Web sales at J. Crew and Penney race ahead of store sales Web-based sales at J. Crew Inc. increased by 41% in May vs. May 2002, reaching $10.7 million from $7.6 million, the
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Achieving retail web site usability is harder than it looks
Description: Achieving retail web site usability is harder than it looks A lot of discussion at the Annual Catalog Conference centered on web site usability--what is it, how a retailer
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/e/intuity Announces Name Change to Red Spade
Description: Article from Internet Retailer
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Corporate Express Canada successfully completes Phase One in Partnership with Flow Systems
Description: Tapping Flow Systems` Expertise in Marketing Solutions Software, Canada`s Leading Office Supply Company Reduces Production Cycle for Promotional Materials
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Create pages for customers, not search engines, experts urge retailers
Description: Create pages for customers, not search engines, experts urge retailers Search engine marketing is evolving and keeping up with the changes can be daunting. Yet while retailers
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No more auto-pilot for affiliate programs, retailers say
Description: No more auto-pilot for affiliate programs, retailers say Affiliate marketing is coming under more intense scrutiny as merchants begin to understand the costs of maintaining
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Why e-mail is changing the rules of direct marketing
Description: Why e-mail is changing the rules of direct marketing Herschell Gordon Lewiss presentation at this weeks Annual Catalog Conference in San Francisco was blandly entitled A 2003
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CyberSource Makes Web Services a Reality for Payment Transactions
Description: Article from Internet Retailer
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