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Poor customer service via e-mail is worse than no e-mail customer service
Description: Poor customer service via e-mail is worse than no e-mail customer service E-mail is an attempt to resolve customer service questions less expensively that at the call center, but
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How live chat helps Sales Onlines auction customers
Description: How live chat helps Sales Onlines auction customers With hundreds of auctions going on simultaneously, bidders in Sales Online Directs Rotman Auction division were often out of
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Google to Provide Targeted Advertising and Web Search on iVillage
Description: Relationship Provides Additional Revenue Opportunities
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WEBSITE PROS ADDS KURANT STORESENSE TO NETOBJECTS FUSION 7.5
Description: StoreSense Fully Integrated as the E-Commerce Component of Website Pros` Desktop Web-Authoring Solution
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Net Perceptions Announces $1.50 Per Share Cash Distribution and Further Headcount Reduction
Description: Article from Internet Retailer
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TechnoScout.com checks live chat for combined customer service and sales
Description: TechnoScout.com checks live chat for combined customer service and sales Looking for more ways to combine web technology and marketing techniques, Techno Brands Inc.s
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With new technology, Raymarine slashes backlog of customer support e-mail
Description: With new technology, Raymarine slashes backlog of customer support e-mail After implementing a new online customer service system, boating products company Raymarine Ltd.s
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Web sales shoot up 60% in July at Sharper Image and J.C. Penney
Description: Web sales shoot up 60% in July at Sharper Image and J.C. Penney Internet sales at Sharper Image Corp. increased 60% in July to $5.6 million from last July`s $3.5 million, the
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GO TOAST Adds DealTime to Search Engine Line-Up
Description: Premier Shopping Search Engine and Consumer Review Site Provides GO TOAST Customers Access to High-Quality Leads
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Online customer service target: 98% self-service
Description: Online customer service target: 98% self-service Retailers that use online customer service effectively should be able to hit a high rate of inquires handled through
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A focus on customer service keeps shoppers retuning to 1-800-Flowers.com
Description: A focus on customer service keeps shoppers retuning to 1-800-Flowers.com Repeat orders it attributes to a continuing focus on customer service helped 1-800-Flowers.com strong Q4
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Does online advertising work? A retailer pulls online ads to find out
Description: Does online advertising work? A retailer pulls online ads to find out Talk about testing a marketing strategy. Joel Skretvedt, director of Internet marketing and operations for
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Bombay Company Signs for Additional JDA Portfolio Solutions
Description: JDAs Integrated Planning and Forecasting Solutions to Help Drive In-Stock Position and Improve ROI Across Bombays Multiple Retail Channels
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DMA Releases International Spam Law Summary
Description: Article from Internet Retailer
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Search engine marketing industry gets a trade group
Description: Search engine marketing industry gets a trade group Search engine marketing has huge growth potential: industry estimates have set the market size at about $7 billion worldwide
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With new fitting technology, shoppers try on at Levis.com, buy at Kohls.com
Description: With new fitting technology, shoppers try on at Levis.com, buy at Kohls.com Apparel manufacturer Levi Strauss & Co. and department store chain Kohls Corp. are collaborating to
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1-800-Flowers.com Q4 net income rises 51% on sales growth of 13%
Description: 1-800-Flowers.com Q4 net income rises 51% on sales growth of 13% 1-800-Flowers.com Inc. reported that net income rose to $12.2 million for its fiscal year ended June 29, compared
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Paymentech Helping Merchants Avoid Fraud Losses, Increase Currency Acceptance Options
Description: Article from Internet Retailer
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Investors are still chasing riches in dot-com retailers, says Weiss Ratings
Description: Investors are still chasing riches in dot-com retailers, says Weiss Ratings Shares of Internet-related companies jumped 73% in the second quarter, far out-performing the S&P 500,
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Omniture Closes Record Quarter Exceeding Plan by More than 100%
Description: Leading Provider of Web Analytics Continues Record Growth through Sales Activity and Revenue Generation
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COMSCORE NETWORKS SIGNS CLIENT CONTRACT FOR MORE THAN $18 MILLION, ATTAINS CORPORATE PROFITABILITY, AND CLOSES $12 MILLION SERIES E FINANCING FOR GLOBAL EXPANSION
Description: Article from Internet Retailer
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FTD.coms sales grew 23.9% in most recent fiscal year
Description: FTD.coms sales grew 23.9% in most recent fiscal year Sales at FTD.com were up 23.9% to $191 million for fiscal 2003, which parent FTD Inc. just closed, from $154.1 million a
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Content portal as search engine: a coming trend
Description: Content portal as search engine: a coming trend Internet search is a hot online marketing tool, but despite the recent buzz, search opportunities for retailers and other
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NEWTEK MERCHANT SOLUTIONS SELECTS MERCANTEC FOR INTERNET E-COMMERCE PRODUCT OFFERING
Description: Merchant Customers and Agents Receive an Easy and Secure E-Commerce Solution
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Sears names 3 to share duties of running Lands End
Description: Sears names 3 to share duties of running Lands End A good man can be hard to replace. To take over for the departing David F. Dyer as CEO of its Lands End apparel unit, Sears,
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SPS COMMERCE ANNOUNCES RAPID CUSTOMER GROWTH IN GROCERY INDUSTRY
Description: -- Expansive Suite of Low Cost, Hassle Free, Hosted Services cited as key reason for rapid adoption among small to mid-sized food distributors and manufacturers --
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Online sales continue their acceleration, up 40% for week ending July 27
Description: Online sales continue their acceleration, up 40% for week ending July 27 Online retail spending continued its re-ignited growth at the end of July, with online sales growing 40%
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DOUBLECLICK SIGNS HOST OF NEW CUSTOMERS FOR WEB ANALYTICS SOLUTION
Description: Article from Internet Retailer
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Bloomingdale`s To Use ProfitLogic`s Markdown Optimization Solution to Manage Pricing of Fashion and Seasonal Merchandise
Description: Article from Internet Retailer
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Dyer to try to work his Lands End magic at Tommy Hilfiger
Description: Dyer to try to work his Lands End magic at Tommy Hilfiger David F. Dyer, the former Lands End CEO who brought visualization technology and an expanded line of apparel to the
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19% of broadband users create 31% of online sales, says new study
Description: 19% of broadband users create 31% of online sales, says new study The 19% of adult Internet users who have broadband Internet access at home are responsible for 31% of all online
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Petco joins the return-to-store menagerie
Description: Petco joins the return-to-store menagerie Online shoppers at Petco.com can now return their purchases to any of Petco Animal Supplies Inc.s 635 stores under a new policy
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Inovis Acquires IPNet Solutions
Description: Uniquely Positions Inovis to Dominate Mid-Market for Full Service Commerce Automation
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Unicru Acquires Technology Leaders Guru and Xperius
Description: Acquisitions Enable Unicru to Bring Selection Science and Emphasis on Workforce Quality to New Markets
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MOREVISIBILITY ANNOUNCES 87 NEW CLIENTS & RENEWALS
Description: Company Has Now Served More Than 500 Clients
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GSI`s Q2 net revenue rises 52% year-to-year
Description: GSI`s Q2 net revenue rises 52% year-to-year Benefiting from increases in web site outsourcing services as well as an overall rise in electronic commerce, GSI Commerce Inc.s Q2
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QRS Significantly Improves Profitability in Second Quarter
Description: Article from Internet Retailer
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Among home and garden sites, eBay leads, says Nielsen/NetRatings
Description: Among home and garden sites, eBay leads, says Nielsen/NetRatings In terms of traffic, eBay.com dominates almost every market its in. The latest Nielsen/NetRatings report on home
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Cataloger I Want One of Those Ltd. moves 70% of sales to the web
Description: Cataloger I Want One of Those Ltd. moves 70% of sales to the web I Want One of Those Ltd., a U.K.-based web and catalog retailer of high-tech gadgets and entertainment products,
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Consumers know about legitimate music sites, but will they pay?
Description: Consumers know about legitimate music sites, but will they pay? Consumers know about web sites where they can legally download music, but getting them to use such sites--and pay
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What U.K. online retailers must do to preserve their 208% July boost
Description: What U.K. online retailers must do to preserve their 208% July boost The U.K.s 24/7 promotion last month boosted online sales in the U.K by 208% over the previous year,
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NETERP ATTRACTS MID-SIZED ENTERPRISES FROM GREAT PLAINS, MAS 90
Description: Companies Automate Back-Office and Online Operations At a Fraction of the Cost and Pain
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MSI Acquires Merchantservices.com
Description: Article from Internet Retailer
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Hispanic web users are moving strongly to travel sites, says comScore study
Description: Hispanic web users are moving strongly to travel sites, says comScore study A growing proportion of the online Hispanic population is using travel sites, says a study of the
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UCCnet Deploys Data Synchronization Services Release 2.2
Description: New Version Complies to EAN.UCC System Standards by introducing XML Schemas as Standard Messaging for the Global Data Synchronization Network
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AFFILIATES CAN GAIN NEW INSIGHT ON ADVERTISING REVENUE
Description: AFFTRACK PROVIDES TOOL TO EFFICIENTLY ANALYZE HOTTEST NEW ADVERTISING STRATEGY
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CustomInk.com increases sales conversion rate 6% with cleaner design
Description: CustomInk.com increases sales conversion rate 6% with cleaner design CustomInk.com used to lose a lot of customers who were overwhelmed by the number of choices for
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Retail site usability scores 3.1 out of 50 in a recent Forrester review
Description: Retail site usability scores 3.1 out of 50 in a recent Forrester review Usability remains a design issue across more than 300 web sites including a number of retail sites
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Best Buy lures shoppers to new site with free shipping
Description: Best Buy lures shoppers to new site with free shipping With a boost from a free-shipping offer and a limited advertising promotion, Best Buy Co. Inc.`s redesigned BestBuy.com is
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BlossomSelect to Deploy viaLink Solutions for UCCnet Global Registry and Scan-based Trading Initiative
Description: Article from Internet Retailer
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