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Leveling the playing field
Description: With the right technology at the right price, even a niche e-retailer can look as slick and run as smoothly as the big guys
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Tuning In
Description: How retailers are capitalizing on the digital music phenomenon
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Multi-channel: The new retailing standard
Description: It hasn`t taken long for the retailing industry to embrace the concept of multi-channel retailing. A new survey by researchers The Aberdeen Group Inc. based on responses from subscribers to Internet Retailer`s IRNewsLink e-mail newsletter shows that a mere 6% of store retailers operate only one channel. "For a all practical purposes, the single-channel retailer doesn`t exist any more," says Paula Rosenblum, director of retail research at Aberdeen Group.
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Fashions online faux pas
Description: Sleek, colorful images and basic functionality are present on most top fashion brand web sites, but many web sites still lack a key ingredient: knowledge of exactly what the brand represents to consumers. Until that factor is understood and cranked into web site design, fashion retailers are missing an opportunity and, worse, risking damage to their brand in their online offerings, according to a recent survey from Brand Keys Inc.
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Sears builds on Lands End to move into apparel and home fashions
Description: When Sears, Roebuck and Co. bought Lands` End Inc. two years ago, many analysts and consultants wondered how long it would take Sears to leverage Lands` End`s expertise on the web. They got their answer last month when Sears launched apparel and home fashions at Sears.com. "This is the culmination of Sears picking up Lands` End two years ago," says Bill Bass, vice president and general manager of Sears Customer Direct, who came to Sears with the Lands` End acquisition.
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Beyond Phones
Description: Tomorrow`s call centers will demand skills in e-mail, live chat and, oh yeah, phones
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SPONSORED SUPPLEMENT: E-Mail Marketing: Sailing High in Troubled Waters
Description: E-mail marketing remains an effective medium Some service providers are trying to make it perform even better.
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RFID isnt just for big companies, as vendors target smaller players
Description: When Wal-Mart Stores Inc. talks about its plans for RFID, other retailers as well as suppliers are all ears. Everyone seems to accept that Wal-Mart`s lead will sooner or later become the industry norm in tracking the movement of goods into retail stores.
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The hidden buying motivator: Trust
Description: What makes shoppers buy online? When they`re asked, they say convenience, price, ease-of-use and efficiency. Not very often do they say trust.
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Safe Shopping
Description: Card companies shift their online promotions to messages about secure buying
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Dial, dont click
Description: If you don`t have a web site, are you shut out of immediate-response, online advertising? Not if FindWhat.com can help it.
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The Right Staff
Description: How the right personnel with the right skills make a web site rise above the pack
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POS will never be the same
Description: With a pipeline from HQ into the store, web-based POS systems radically alter store operations
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Web Order, Store Delivery
Description: Retailers work out the bugs in making stores part of an online fulfillment strategy
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The broadening reach of broadband
Description: Broadband changes the way consumers use the Internetand thus the way retailers present their products on the Internet. The latest findings from Nielsen/NetRatings show that in some major cities, broadband accounts for 65% of all Internet connections. Here`s Nielsen/NetRatings` August snapshot of the broadband market.
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The web-enabled chain store
Description: When retail chain executives first responded to the potential of the Internet in merchandising in the late 1990s, many were acting defensively and, as a result, envisioning a relatively limited use of the Internet. At the time, the pure plays were the rage, and they were seekingand gettingbuckets of money from Wall Street by milking the promise of web sites that would capture an enormous share of retail sales. The chains responded by hastily putting up retail web sites of their own. It was partly in an attempt to convince their shareholders that they could compete in the online sweepstakes, too, and partly an effort to keep the fledgling web-only merchants from gaining control over the new retailing channel and, potentially, of retailing itself.
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The web analytics riddle: How make the data mean something
Description: If a tree falls in a forest and there`s no one there to hear it, does it make a sound? And if web analytics data fail to reach those in the retail organization that need to see them in a form they can actually use, has all that spending on analytics had any positive impact? Not enough of one, contends Jupiter Research Inc. analyst Eric Peterson, which is one reason analytics providers are offering a new form of reporting based on key performance indicators that strives to make web analytics reports more palatable with information that managers can act on.
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The Well-Traveled Package
Description: Returns: The many roads to there and back
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Defining Content
Description: Why Hewlett-Packard decided content management is crucial to its future
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Cyclone Commerce and Velosel to Accelerate Collaborative Product Information Management
Description: Article from Internet Retailer
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More changes in store at GiftCertificates.com
Description: More changes in store at GiftCertificates.com Major changes to its site and its product offerings two weeks ago were only the start of new initiatives by GiftCertificates.com,
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Web pages that sell: Best practices from successful sites
Description: Web pages that sell: Best practices from successful sites The best web sites provide lots of data in easily digested ways, a panel of retailers told the Shop.org Summit in
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Catalogs are sending more shoppers to the web, new study says
Description: Catalogs are sending more shoppers to the web, new study says Internet shopping sites increasingly are becoming an important end point for consumers browsing through catalogs,
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eBay is most searched-for brand on the web, study says
Description: eBay is most searched-for brand on the web, study says Wal-Mart, the undisputed leader in retail sales, comes in third as a searched-for brand on the web following eBay and
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Innovation is keyand can produce ROI, panel says
Description: Innovation is keyand can produce ROI, panel says Innovation is a key to success, but it gets harder as a company grows. Its harder to be innovative as we get big, Bill Bass,
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Crabtree & Evelyn Selects Mercent to Maximize Online Sales at Amazon.com
Description: Leading National Retailer Deploys Mercent Commerce System to Maximize Online Sales in Rapidly Growing Beauty Category
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Pivotal Veracity Unveils Critical Brand Monitoring and Protection Tool
Description: Imperative for Corporations to Ensure Brand Credibility in Online Marketing Activities
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Plumtree builds a bigger retailing foundation
Description: Plumtree builds a bigger retailing foundation Plumtree Software Inc., a developer of service-based portal applications that aggregate content and other business process
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eBay leads in unique visitors to online shopping sites
Description: eBay leads in unique visitors to online shopping sites EBay led in the number of unique visitors to online shopping sites for the week ended Sept. 26 with 15.99 million, more
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CommerceHub Launches Drop-Ship Master 4.0, Further defining the standard in drop-ship fulfillment management
Description: New Applications Provide both Merchants and Suppliers with Unprecedented Control of Their Drop-Ship Operations
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Responsys & Coremetrics Enable Retailers to Deliver Automated Email Campaigns Based on Customer`s Recent Web Behavior
Description: PETCO First Joint Customer to Leverage Online Behaviors To Create Highly Targeted Email Campaigns
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Godiva gets more control of content in site redesign
Description: Godiva gets more control of content in site redesign Godiva Chocolatier launched a redesigned Godiva.com today on a platform developed by Fry Inc. that gives its merchandise
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A new CMS saves cost, boosts functionality at Code3Collectibles.com
Description: A new CMS saves cost, boosts functionality at Code3Collectibles.com Code 3 Collectibles, a manufacturer and retailer of limited-edition scale, die-cast vehicle models, saved
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Latest Release of Interwoven Web Content Management Solution Utilizes Verity Search Technology
Description: Interwoven Enhances WCM Solution With Best-in-Class Enterprise Search From Verity
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Molecular Expands User Experience Design Services; Announces New
Description: Leading Retailer TJX to Launch New E-commerce Solution
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What do women want online? Easier, more personalized shopping
Description: What do women want online? Easier, more personalized shopping Women want their online shopping experiences to make their lives easier. Thats the outcome of research based on a
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Hosted content management: a lower-cost option, but watch for hidden costs
Description: Hosted content management: a lower-cost option, but watch for hidden costs More than one third of companies surveyed by Jupiter Research last year that use content management
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OfficeDepot.com targets $3 billion this year in multi-channel strategy
Description: OfficeDepot.com targets $3 billion this year in multi-channel strategy Office Depot Inc. is on track to do $3 billion this year in worldwide online sales, up 20% from last years
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UPS TO ACQUIRE MENLO WORLDWIDE FORWARDING
Description: Adds Guaranteed Heavy Air Freight Capabilities Worldwide
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At Tool King, tweaking content management helps build sales
Description: At Tool King, tweaking content management helps build sales By tweaking its product images and other content to make theyre more useful to shoppers many still using dial-up
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Urban Outfitters gets help from the web in managing job applicants
Description: Urban Outfitters gets help from the web in managing job applicants Urban Outfitters Inc. has begun using a recruiting management software that will assist the firm in sorting
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Paymentech Direct Response Merchants Launching First-Ever Participation in Largest U.S. Check Verification Database
Description: Ground-breaking Move to Help Stop Fraudsters in Person and Online
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September web sales rise 19% at Sharper Image
Description: September web sales rise 19% at Sharper Image Web sales at Sharper Image Corp. rose 19% in September to $6.5 million from $5.5 million in the same month a year ago, as store
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Online content management: a job and now, a strategic opportunity
Description: Online content management: a job and now, a strategic opportunity Content management is moving beyond just a necessary function into the realm of a strategic opportunity at
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Fast launches tool for managing site search, navigation and merchandising
Description: Fast launches tool for managing site search, navigation and merchandising Based on development work it conducted with IBM, Dell, Nordstrom and others, Fast Search & Transit has
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Sane Solutions releases NetTracker 7.5 Web analytics software, premiering market`s first hybrid Web data collection option
Description: - Introduction of page tagging, a unique hybrid data collection mode, support for MySQL, an SMB edition, and customizable PPC analysis, solidify version 7.5 as the leading Web analytics option for any enterprise -
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Site search and web analytics blend in new iPhrase, Coremetrics offering
Description: Site search and web analytics blend in new iPhrase, Coremetrics offering iPhrase Technologies OneStep site search and customer interaction technology matches queries whether
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Web research leads to 70% more spending offline than online, new study says
Description: Web research leads to 70% more spending offline than online, new study says A survey of 3,000 adults found that online research led to $180.7 billion in offline retail sales, 70%
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Inovis Alleviates Cost, Confusion and Complexity Surrounding UCCnet Compliance
Description: UCCnet Readiness Assessment Offering Provides Implementation Roadmap for Retail and Consumer Products Industries
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QuikDrop to Open 34 eBay `Drop-Off` Stores in Pennsylvania and Ohio
Description: Article from Internet Retailer
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