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Giving shoppers all the options
Description: Its no secret that consumers are more valuable to retailers when they shop multiple channels, which is why retailers are investing more in infrastructure to support multi-channel shopping.
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How site search helps retailers meet customers higher expectations
Description: Site search and web search share a common origin: they provide functionality that helps online seekers find what theyre looking for. Major web search engines have gotten so proficient at that task that its had the effect of raising the bar for site search as well. Everybodys been Google-ized, says Ofer Milstein, vice president of marketing at site search technology vendor Mercado Software Inc. Because of consumers experience with web search, there are higher expectations of search on e-commerce sites.
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In spite of overuse concerns, e-mail marketing retains its luster
Description: E-mail marketing continues to be one of the prime ways in which retailers promote their web sites. In an Internet Retailer survey this spring of online retailers, 68.3% reported that they are expanding their e-mail marketing activity much more or somewhat more this year over last. Only 13.2% said they are using e-mail less and 18.6% that they are using e-mail about the same amount.
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Keeping up with the demands on web pages
Description: With online sales continuing to outpace store sales, the way retailers manage their web content can make a big difference in how effectively they can capitalize on the web. In addition to increased sales through effective merchandising displays, content management can also produce improved customer relationships to keep customers coming back.
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The changing landscape of affiliate marketing
Description: When it comes to online marketing, the spotlight is definitely on techniques other than affiliate marketing. But that doesnt mean affiliate marketing doesnt deserve some of the spotlight. Evidence: 19% of e-retailers in a recent survey report that 31% or more of their online sales come through affiliates. That same survey, by affiliate consultants Shawn Collins Consulting, reports that 20% of e-retailers have paid a single affiliate a commission of $20,000 or more in one month. 22% of respondents report that their affiliate programs create conversion rates of 5% or more, reports Collins survey, AFFStat 2005.
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Its not glamorous, but delivery is key to web retailers success
Description: The web site may create the first impression a customer has of an online retailer, but whether a purchased item is delivered on time often has a longer lasting impact on how a consumer perceives the company. Customer dissatisfaction with shipping can cut repeat purchases by as much as 25%, according to some industry estimates.
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Digital River to Provide E-Commerce Support for Turbine
Description: Article from Internet Retailer
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Office Depot leads in response time for online transactions, Gomez reports
Description: Office Depot leads in response time for online transactions, Gomez reports Office Depots average response time for online retail transactions, 6.38 seconds, was 37% faster than
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Lawson Signs Multi-Suite Contract with Ocean State Job Lot
Description: Discount Retailer Will Use Integrated Applications to Automate Administrative Tasks, Support Long-Term Growth
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Relaunched Kentucky Derby store experiences a 158% boost in sales
Description: Relaunched Kentucky Derby store experiences a 158% boost in sales Web sales at Churchill Downs Inc.s Kentucky Derby online store have grown 158% in the last two months compared
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Trek Bicycles opens online store on its site
Description: Trek Bicycles opens online store on its site Capitalizing on the start of the Tour de France, Trek Bicycle, a retailer of bicycles and biking accessories, has launched an online
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Accenture Reports Record Revenues for the Third-Quarter
Description: Revenues Increase 11% to $4.08 Billion; EPS Rises 38% to $0.51
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Aldata to Supply G.O.L.D. to Musgrave
Description: Article from Internet Retailer
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Online game distributor Boonty gets $10 million in new funding
Description: Online game distributor Boonty gets $10 million in new funding The Boonty Co., a provider to e-commerce sites of downloadable games, has received $10 million in second-round
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COMMERCIALWARE DELIVERS SPEED, INTEGRATION TO COMPETITIVE CYCLISTS RETAIL SYSTEM
Description: Professional-Quality Bike Merchant To Automate Order Management, Centralize Customer Service and Connect Online and Retail Data
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Napster calls up the cell phone as digital music device
Description: Napster calls up the cell phone as digital music device In its latest innovation in the digital music market, Napster Inc. is rolling out with mobile communications partner
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Overstock.com leads in traffic growth in May among shopping/travel sites
Description: Overstock.com leads in traffic growth in May among shopping/travel sites Overstock.com experienced the largest increase in site visitors among the top 10 online shopping and
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How Moosejaw.com cuts customer service calls with online order status
Description: How Moosejaw.com cuts customer service calls with online order status With online access to order and return shipment status, outdoor sports gear retailer Moosejaw Mountaineering
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Why Niche Retail is expanding customer service
Description: Why Niche Retail is expanding customer service With 14 diverse web stores selling a wide range of merchandise from jogging strollers to watches, Niche Retail LLC already knows
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74% of web shoppers prefer in-store customer service
Description: 74% of web shoppers prefer in-store customer service Although technology gives Internet retailers an inexpensive channel for customer service, most online customers prefer to use
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Aspect Communications and eGain announce validation of eGain`s e-mail response system on latest release of Aspect Uniphi Suite
Description: Article from Internet Retailer
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Automated online self-service means more customer answers, less cost
Description: Automated online self-service means more customer answers, less cost Online customer self service is frequently offered in one of two forms: an FAQ, or a searchable knowledge
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57% of Internet retailers in the U.K. offer online order tracking
Description: 57% of Internet retailers in the U.K. offer online order tracking Only 57% of 100 Internet retailer sites reviewed in the United Kingdom offer online order tracking, according to
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Its time to bring online customer service into the store, Aberdeen says
Description: Its time to bring online customer service into the store, Aberdeen says 70% of retailers with more than $5 billion in annual revenue are actively expanding their points of
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Penney June web sales up 40% from June 04; Bank web/catalog sales up 30%
Description: Penney June web sales up 40% from June 04; Bank web/catalog sales up 30% Internet sales at J. Penney Co. Inc. were up 40% in June over June last year, the company reported
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DoubleClick Unveils New Version of Licensed Ad Management Software
Description: DART(R) Enterprise Clients to Benefit from Improved Usability and Functionality -
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PhotoChannel Signs Agreement with Leading Canadian Wireless Carrier
Description: Bell Mobility customers can pick up camera phone prints from Canadian retailers like Wal-Mart and Black`s
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Sharper Images web sales slip 4% in June while total sales fall 9%
Description: Sharper Images web sales slip 4% in June while total sales fall 9% Sharper Image Corp. continues to struggle in all channels. Internet sales in June were down 4% from June 2004
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UPS EXPANDS TECHNOLOGY FOR GREATER INBOUND VISIBILITY
Description: Article from Internet Retailer
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Online buyers spend more than store-only shoppers on consumer electronics
Description: Online buyers spend more than store-only shoppers on consumer electronics Consumers who buy at least some consumer electronics products on the web spend 67% more each year than
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Zappos gets $15 million in new equity funding
Description: Zappos gets $15 million in new equity funding Zappos.com Inc., a retailer of footwear and other products, has secured $15 million in new equity funding from Sequoia Capital to
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Buy.com moves affiliate program to Commission Junction platform
Description: Buy.com moves affiliate program to Commission Junction platform Buy.com has moved its affiliate program to the platform of ValueClicks Commission Junction, the company says. We
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OfficeMax Taps e-Dialog as Strategic E-mail Marketing Partner
Description: One of the Nations Largest Office Supply Retailers to Utilize e-Dialogs Advanced E-mail Marketing Solutions for Enhancing Customer Relations and Revenues
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CHEETAHMAIL ACQUIRES LEADING WEB ANALYTICS COMPANY HARVEST SOLUTIONS
Description: CheetahMail enhances industry-leading emarketing solutions suite with integration of web site analytics
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iTunes users subscribe to 1 million podcasts in two days, Apple reports
Description: iTunes users subscribe to 1 million podcasts in two days, Apple reports Podcats may be a relatively new phenomenon, but if Apples iTunes experience is a gauge, consumers are
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Oracle continues to build retail platform with plan to buy ProfitLogic
Description: Oracle continues to build retail platform with plan to buy ProfitLogic Following its acquisition earlier this year of Retek Inc., a provider of retail enterprise software, Oracle
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Rich media platform helps boost revenues by 25% at Sierra Trading Post
Description: Rich media platform helps boost revenues by 25% at Sierra Trading Post Casual and outdoor apparel and home décor retailer Sierra Trading Post has seen Scene7s rich media
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How Xtremez Paintball is hitting higher conversion rates
Description: How Xtremez Paintball is hitting higher conversion rates By taking steps like inserting an add to cart feature inside product image enlargements, Xtremez Paintball Online has
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E-mail marketers need to engage customers, build brands
Description: E-mail marketers need to engage customers, build brands Marketers need to use e-mail for brand building rather than simply for permission marketing, says Bill Nussey, CEO of
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Online sales are up 24% for week ending June 12 to $1.26 billion
Description: Online sales are up 24% for week ending June 12 to $1.26 billion Online sales were up 24% for the week ending June 12 over the corresponding week a year ago, reaching $1.26
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Become.com serves up product news with searches
Description: Become.com serves up product news with searches When shoppers search for automobile tires or other products on Become.com, the search results now feature news articles on the
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New data-protection standard should require outside auditors
Description: New data-protection standard should require outside auditors The joint data storage protection standards of MasterCard, Visa, American Express, and Discover should require
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Demandware And Tachyon Team To Help Largest Online Discount Jeweler Deliver World Class Shopping Experience
Description: Companies combine on-demand ecommerce software and customization services to expand offerings and enhance functionality on Goldspeed.com
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Lawson Software Reports Q4 and FY05 Results; Q4 GAAP EPS Doubles Year over Year
Description: Company Exceeds Consensus EPS Estimates
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Manugistics Announces First Quarter Fiscal 2006 Results
Description: Article from Internet Retailer
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UPS EXPANDS TECHNOLOGY FOR GREATER INBOUND VISIBILITY
Description: Article from Internet Retailer
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Elvis Presley Enterprises hires a new e-commerce provider
Description: Elvis Presley Enterprises hires a new e-commerce provider Elvis Presley Enterprises has hired e-commerce provider eFashion Solutions LLC to manage web retailing for officially
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FigLeaves.com expands its U.S. base
Description: FigLeaves.com expands its U.S. base FigLeaves.com, a British-based apparel retailer, spent a full year studying the domestic business-to-consumer e-commerce market before
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Verity Reports Fourth-Quarter and Fiscal 2005 Results
Description: Article from Internet Retailer
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Liz Claiborne Inc. Streamlines Procure-to-Pay Process With PurchasingNet, Inc.
Description: Article from Internet Retailer
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