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Merging enterprise and site search supports customer service, analyst says
Description: Merging enterprise and site search supports customer service, analyst says IBM Corp.s acquisition of site search technology provider iPhrase Systems Inc. supports the
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Housewares/Home Furnishings: Sharing with stores and reaching new audiences, the web helps to furnish the home
Description: To Come
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Web handles 24% of customer service contacts at multi-channel businesses
Description: Web handles 24% of customer service contacts at multi-channel businesses 24% of customer-service and support interactions of multi-channel businesses are handled via web-based
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Getting Personal
Description: How HP and OfficeMax dig deep into the detail to target e-mail campaigns
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Tuning in
Description: With a new and broader Internet plan, Shop At Home TV surfs for new channels of web shoppers
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LivePerson reports Q3 revenues of $5.7 million
Description: LivePerson reports Q3 revenues of $5.7 million LivePerson Inc., a provider of live chat services for retailers and others, reported third quarter revenues of $5.7 million, up
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Cell phone shopping
Description: FTD Inc.`s FTD.com is the first retailer to participate in the mGifts wireless ordering service from Juice Wireless Inc.`s MobileBday.com. The mGifts service sends a text message birthday reminder to a cell phone, providing a link to make an online purchase through FTD.com directly from an Internet-capable wireless phone. The text message also includes a toll-free phone number for phone ordering.
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Amazon programs will allow customers to buy online access to books
Description: Amazon programs will allow customers to buy online access to books Amazon.com is developing two programs that will enable customers to purchase online access to any page,
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Back in the Saddle
Description: Jack Halperin returns to make SonyStyle.com a kingpin in Sony`s resurrection
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Gender Matters
Description: She clicks differently from how he clicks--but most e-retailers haven`t figured it out yet
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Sweet Success as Thorntons Rolls Out Manhattan Associates Supply Chain Solutions
Description: Warehouse Management and Performance Management Solutions Help Thorntons Cut Costs and Improve Accuracy
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Tax time
Description: 18 states are kicking off a sales tax initiative for Internet commerce, balancing the needs of states against the desires of retailers
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ProactiveNet Selected By Hotels.com to Provide End-to-End Visibility into IT Infrastructure and Business Service Performance
Description: ProactiveNet Helps Identify and Resolve IT Problems Before E-Commerce Affected
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Searching for Searchers
Description: In hiring search marketing expertise, it`s a seller`s market
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How Overstock slashed the number of customer calls about product returns
Description: How Overstock slashed the number of customer calls about product returns With a new returns management feature in its online customer service section, Overstock.com has reduced
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VoIP brings new functionality to customer service, U.S. Auto Parts finds
Description: VoIP brings new functionality to customer service, U.S. Auto Parts finds A new Voice over IP-based customer service center is providing increased functionality over conventional
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The Internet Retailer New Products and Technology Solutions Showcase
Description: Article from Internet Retailer
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Searching for why consumers use certain search engines
Description: Search has become such an important part of online shoppers` activities that retailers choosing which search engines to participate in should know why consumers use the different search portals--Google, Yahoo, MSN and AOL. Majestic Research Corp. in October released the results of a survey of consumers` use of the Internet. Among the data were insights on why consumers choose the portals they do, how aware they are of sponsored links and their attitudes toward search engines` use of consumers` demographic or behavioral data to target ads. Here are some of the findings in the 22-page report "Majestic Surveys: Internet Media and E-Commerce Usage Trends."
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SmartBargains.com launches membership club SmartShoppers
Description: SmartBargains.com launches membership club SmartShoppers Online, off-price retailer SmartBargains.com has launched a membership club. The service, for an annual fee of $9.95,
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Building online CRM software for dealer service centers
Description: Building online CRM software for dealer service centers A Michigan Internet entrepreneur is building and marketing online customer relationship management software that will help
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Get fuzzy
Description: Effective site search has come to be associated with a sharp focus on what the searcher is looking for. But one developer of search technology believes search could be a better experience for consumers--and capture more online conversions at merchants--if it were less sharp and a little more fuzzy.
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Beating the Storm
Description: With Katrina and 9-11 etched in mind, merchants learn to plan for the worst
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Credit cards dominate
Description: But online retailers` interest in alternatives is strong
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Courting Clicks
Description: Comparison engines pack the power of aggregators--but watch that ROI
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IR2006 Conference: Ready to make history
Description: Every major industry needs a major show that attracts as conference attendees all of the key players--large and small--from all segments of the industry, that features as speakers the leaders from every market sector, and that offers a huge exhibition hall where all leading solution providers are represented. When we held Internet Retailer 2005 Conference & Exhibition last June, the e-retailing industry lacked such an event, and our goal was to fill that void.
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The Money Spigot Opens
Description: Investment criteria get looser as more investors open their wallets
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Integration imperative for multi-channel customer service, study finds
Description: Integration imperative for multi-channel customer service, study finds Customer service queries that use the Internet versus traditional phone contact are on the rise, according
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PayPal moves more into mainstream payments
Description: When PayPal broke onto the online retail payment scene in December 1998, it had a very narrow focus: facilitate payments between buyers and sellers on eBay.
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Cornerstone Brands helps IAC/Interactives Q3 web sales jump 130%
Description: Cornerstone Brands helps IAC/Interactives Q3 web sales jump 130% IAC/InterActiveCorp is seeing the e-commerce effect of its acquisition of Cornerstone Brands in March. In IACs
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ToolKing.com builds out its online inventory
Description: ToolKing.com builds out its online inventory ToolKing.com is counting on its 27 years of relationships with tool manufacturers and suppliers to help it become an online
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Business Objects Announces Planning and Budgeting Solutions for Retail
Description: New Solutions Help Retailers Optimize Financial and Operational Performance, Create Accountability, and Foster Collaboration
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Abebooks acquires books comparison site BookFinder.com
Description: Abebooks acquires books comparison site BookFinder.com Abebooks Inc. is acquiring BookFinder.com, an online comparison service of rare, used and out-of-print books. Abebooks, No.
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Q2 web sales grow 41% at ChaptersIndigo.ca
Description: Q2 web sales grow 41% at ChaptersIndigo.ca Indigo Books & Music Inc. is reporting that e-commerce sales for the second quarter of the 2006 fiscal year totaled $16.5 million, an
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RedMax/Komatsu Zenoah Chooses ServiceBench for Automated Warranty Claims System
Description: Commercial Outdoor Power Company to Streamline Service Operations for Nationwide Channel
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Online buying on Visa cards totals $2.3 billion in November`s first week
Description: Online buying on Visa cards totals $2.3 billion in November`s first week E-commerce spending on Visa branded payment cards in the U.S. rose 29% year-over-year to $2.3 billion in
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Peapod leads in high broadband site availability
Description: Peapod leads in high broadband site availability Web site performance, specifically how often a retailing site remains online despite frequent heavy traffic, remains a key
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Third quarter web sales sparkle for Blue Nile
Description: Third quarter web sales sparkle for Blue Nile Online jeweler Blue Nile is reporting third quarter web sales of $42 million, up 23.9% from the third quarter of 2004 when sales
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E-commerce fraud losses will total $2.8 billion in 2005, CyberSource says
Description: E-commerce fraud losses will total $2.8 billion in 2005, CyberSource says E-commerce fraud losses will total $2.8 billion this year, an 8% year-over-year increase, with mid-size
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Avalara And Nodus Technologies Partner To Add Automated Sales Tax Processing To E-Payment Management
Description: Integration With Avalara to Enhance Value of Nodus` Products For Companies Engaging in E-Commerce
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Sports apparel retailer Under Armour sets its IPO terms
Description: Sports apparel retailer Under Armour sets its IPO terms Under Armour Inc., a multi-channel retailer and marketer of sports apparel, has set the terms of its initial public
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Belk Chooses Inovis for Business-to-Business Commerce
Description: Nation`s Largest Privately-Owned Department Store Chain Leverages Inovis for Trading Community Management, Integration and Data Synchronization
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Women play Santa, men play Scrooge in online shopping, study says
Description: Women play Santa, men play Scrooge in online shopping, study says Among online buyers, 60% of women are ready to begin their holiday shopping, compared to 42% of men, according
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Autonomy to acquire Verity for $500 million
Description: Autonomy to acquire Verity for $500 million Search technology provider Autonomy Corp. plc has agreed to buy Verity Inc., which also provides site search technology, for about
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Buyers know the type of vehicle they want before hitting the web
Description: Buyers know the type of vehicle they want before hitting the web Another study confirms what auto manufacturers and dealers already know: online car buyers are hitting the web in
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20.1 million African Americans will be online by 2007, eMarketer projects
Description: 20.1 million African Americans will be online by 2007, eMarketer projects There will be 20.1 million African Americans, or 51.9% of the African American population, online by
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COMERXIA AND VCOMMERCE MAKE INTERNATIONAL DROP-SHIP FULFILLMENT EASY
Description: Article from Internet Retailer
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Investors buy Linens n Things for $1.3 billion
Description: Investors buy Linens n Things for $1.3 billion An investment group led by Apollo Management L.P. has agreed to pay about $1.3 billion, or $28 per share, for Linens n Things
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SEARS EXTENDS COMMERCEHUB RELATIONSHIP TO FURTHER MANAGE ITS EVOLVING INTERNET RETAIL OPERATIONS
Description: Drop-Ship Master Suite Enables Major Retailer to Expand Online Business and Improve Customer Relationships
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Home Depot calls a new market segment home
Description: Home Depot calls a new market segment home The Home Depot Inc. thinks there is still plenty of room for new web and catalog players in the upper end of the house wares and home
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Ignify Announces New Version of its eCommerce Platform
Description: Enhanced Solution Incorporates Powerful Security Measures and Other Advanced Features for Automated eCommerce
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