AUSTIN, Texas--April 23, 2001--Newgistics Inc. and Spiegel-Hermes General Service LLC (SHGS) have entered a service provider alliance for SHGS to provide soft goods and apparel processing for Newgistics` ReturnValet(tm) product returns service to retailers and consumers.
In addition, the two companies agreed to co-market each other`s services in the marketplace.
With this strategic alliance, Newgistics will utilize SHGS` expertise in soft goods processing, while SHGS will employ Newgistics` returns management solutions for catalog, Web and multi-channel retailers.
"Spiegel-Hermes General Service is the leader of soft goods processing, in technology, facilities and personal handling of items. Their special expertise in treatment and disposition of apparel items offers our retail apparel customers the highest quality reclamation possible for returns and products going back into the fulfillment cycle," said Newgistics CEO Clarence J. ("Gabe") Gabriel.
SHGS will process all apparel and other soft goods returned through Newgistics` ReturnValet program. Newgistics provides SHGS a comprehensive returns management solution, including physical points-of-presence for returns, integrated software and a complete package of shipping, warehouse, disposition and liquidation services that deliver improved operational efficiency, increased asset recovery and real-time business intelligence.
Through the Newgistics ReturnValet program, consumers can easily return catalog and online merchandise purchases through two convenient methods. Consumers can go to one of more than 4,000 participating mail and parcel centers nationwide while receiving friendly customer service, quick credit and discount coupons offered by the retailer. Or, for maximum convenience, they can simply affix the pre-paid mailing label enclosed with their merchandise to their return package and drop it in the U.S. Postal Service system.
The agreement with SHGS will complement Newgistics` existing partnership with USF Processors, who provides processing and disposition services for hard goods returned through the ReturnValet process.
About Spiegel-Hermes General Service LLC
Spiegel-Hermes General Service LLC (SHGS) provides a comprehensive range of third-party global logistics services using a "one voice" approach to meet a company`s multifaceted needs. SHGS is a joint venture between The Spiegel Group and Hermes General Service USA Inc., part of Otto Versand, the world`s largest mail order company and an affiliate of The Spiegel Group. By leveraging The Spiegel Group`s core competencies, SHGS offers distribution and fulfillment services, returns processing and liquidation services, call center services and credit card services. In addition, SHGS can provide database management and marketing, e-channel management, catalog development and production and product sourcing. Additional information can be found at www.shgs.com.
About The Spiegel Group
The Spiegel Group is a leading international specialty retailer marketing fashionable apparel and home furnishings to customers through catalogs, nearly 580 specialty retail and outlet stores and eight e-commerce sites, including eddiebauer.com, newport-news.com and spiegel.com. The Spiegel Group`s businesses include Eddie Bauer, Newport News, Spiegel and First Consumers National Bank. The company`s Class A Non-Voting Common Stock trades on the NASDAQ National Market System under the ticker symbol: SPGLA. Investor relations information is available on The Spiegel Group Web site (thespiegelgroup.com).
About Newgistics Inc.
Newgistics Inc.(tm) is an innovative business-to-business (B2B) supply chain management company that is revolutionizing the logistics industry through seamless and robust technology. Additional information can be found at www.newgistics.com.
Newgistics formed strategic alliances with R.R. Donnelley Logistics (www.donnelleylogistics.com) and USF Processors (www.usfprocessors.com), a division of USFreightways, to create the most extensive and comprehensive returns management network in the industry. Through ReturnValet, the three companies, combined with more than 4,000 participating mail and parcel centers nationwide, offer direct retailers a more customer friendly and affordable product returns solution. Newgistics` strategic partners, R.R. Donnelley and USFreightways, are among Fortune Magazines` March 2001 "America`s Most Admired Companies," ranking No. 1 and No. 2, respectively, in their industries.
CONTACT:
Newgistics, Austin
Karla Taylor Villalon, 512/225-6040
www.kvillalon@newgistics.com
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