Call center automation company Voxify gets $10 million in 2nd round funding

Voxify, developer of automated response units for call centers, has raised $10 million in an oversubscribed second round of institutional funding. The funding was led by Sigma Partners. Previous investors El Dorado Ventures and Palomar Ventures also participated.

Voxify develops what it calls “Automated Agents” that it describes as having “the conversational skills to handle advanced customer service calls.”

“Voxify`s remarkable customer results and technology testimonials, accompanied by the quadrupling of their sales in one year, attracted our attention,” said Mark Pine, managing director of Sigma Partners. “Call center organizations today face substantial pressure to improve service and lower costs. Voxify`s new speech technology offers a unique value proposition, and has proven itself at major corporations including Continental Airlines, Wyndham International, and World Choice Travel, a part of Travelocity.”

“Voxify`s Automated Agents are built for advanced customer service calls, such as fare finder, reservations or order status, and can accommodate customers with varying amounts of information,” said CEO Adeeb Shanaa. “We believe Voxify is well positioned to help companies meet their customer service and business challenges.”

While it has made its initial stand in the travel industry, Voxify is making a push into retail, the company says. It says its technology is easily scalable to help retailers deal with sudden spikes in call volume from sales, holidays, and major new product rollouts.