BuyBidWin.com Offers SatisFusion`s After Sales Support Platform On Its Yahoo! Store Front
BuyBidWin and SatisFusion Go Live with Extended Service Plans and Product Support Centralism Covering Consumer Electronic Purchases
LONG BEACH, Calif.--May 8, 2001--
BuyBidWin, a leading e-commerce company (www.BuyBidWin.com), and SatisFusion(TM) (www.SatisFusion.com), the leading after sales support and retentions infrastructure platform, have completed the first integration of a Yahoo! store to offer extended product warranties and after sale support through Product Support Central(TM).
The alliance lets the retailer provide customers with warranties and services that extend beyond what the manufacturer provides.
"By adding Product Support Central, BuyBidWin also separates itself by offering high level customer support after the sale. Now customers can not only get a great price but also arrange service, obtain product manuals, use a troubleshooting guide or even look up the manufacturer`s Web site right from their own portfolio manager included free with every electronics purchase," said Rich Teich, president of BuyBidWin.
"This association is very beneficial for BuyBidWin. We were amazed that we immediately started to get extended service plan sales as we added coverage to our products, and it`s been growing continuously. We now have an additional source of revenue for our store," Teich added.
"This offering is unique in that it`s the only online consumer electronics warranty solution that concentrates on bringing the customer back to the retailer site after the sale with Product Support Central," said Mark Jamieson, SatisFusion`s Corporate Sales Vice President.
"Numerous studies show that it costs up to five times as much to attract a new customer as it does to keep an existing customer. Our partnership with BuyBidWin proves we can help retailers be competitive."
The alliance creates a strong entity that helps to ensure long-term growth in the sales of consumer electronics over the Web.
About BuyBidWin.com
BuyBidWin was formed in 1999. It is a unique Internet shopping site where you can buy quality and name-brand merchandise, bid on products and collectible memorabilia, and win cash and prizes playing games online, no purchase necessary, like "Let`s Make A Deal(R)" with Monty Hall. BuyBidWin retails brand name products from manufacturers such as Palm, Uniden, Toshiba, Nikon, Fuji and Konica. BuyBidWin has offices in Los Angeles and can be reached at 888/662-8697 or on the Web at http://www.BuyBidWin.com.
The eRetentions(SM) Platform
SatisFusion`s eRetentions Platform is the e-commerce industry`s first and only e-support tool to combine product sales and distribution, extended support plans, warranty claims processing and an e-support infrastructure into a single, proactive revenue focused customer-retention technology platform.
About SatisFusion
With more than 20 years of applied customer service knowledge and product support and distribution experience behind them, SatisFusion is helping OEMs, TPAs and e-Merchants move closer to profitability through greater customer care and service solutions.
With headquarters in Long Beach, SatisFusion also has offices in Peoria, Ill., and employs more than 140 people. SatisFusion can be reached toll-free at 877/542-1700 or on the Web at http://www.SatisFusion.com.
Note: SatisFusion, Product Support Central and eRetention are trademarks of SatisFusion Inc. and may be registered in certain jurisdictions. All other trademarks are the property of their respective owners.
CONTACT:
SatisFusion, Long Beach
Lisa Stein, 562/290-1346
lstein@satisfusion.com
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