Hipbone`s Industry Leading Collaborative Browsing Solutions to Extend
Motive`s Intelligent Service Delivery Platform
Washington, D.C., May 08, 2001 - Hipbone, Inc., a leading provider of
collaborative browsing software, and Motive Communications, a leading
provider of intelligent service delivery software, today announced a sales
and marketing alliance in conjunction with product integration initiatives.
Under terms of the agreement, Hipbone has become a Motive Product Partner,
and will work with Motive on joint solution activities targeted at the
financial services, high-tech, manufacturing and distribution and
telecommunications industries.
Hipbone permits companies to deliver richer online sales and service
experiences by enabling contact center personnel to co-browse with prospects
and customers while communicating using VoIP, Internet call-back or
text-chat. Hipbone`s co-browsing solutions have proven essential in
delivering enhanced collaborative support for completing business
transactions related to complex, high-value or high-touch products and
services such as completing and submitting online loan applications, buying
and selling securities online or configuring and ordering computers or
enterprise software.
Motive powers intelligent service delivery by offering vertically-focused
software solutions that automatically connect users to experts and answers
when they have problems or questions. Each vertical solution leverages
Motive`s ServiceNet Platform and is packaged to provide a targeted set of
capabilities to serve internal employees, customers, partners or suppliers
across both how-to and break-fix scenarios. Motive`s open platform
seamlessly integrates with third-party collaboration tools, such as Hipbone.
"Hipbone`s award-winning technology is uniquely positioned to extend Motive
solutions in the area of sophisticated co-browsing, especially in the
financial services arena," said Anna Clepper, vice president of marketing
with Motive Communications. "Hipbone`s implementations with blue-chip
customers in our target markets have proven the value of live visual
interaction for Web-based sales and service."
"Motive has emerged as one of the top providers of online service
solutions," said Tom Masotto, vice president of business development with
Hipbone. "We are enthusiastic about our newly formed alliance and look
forward to engaging with Motive to offer compelling solutions for service
delivery."
About Hipbone, Inc.
Incorporated in 1998, Hipbone is the leading provider of real-time Web
interaction services for online sales and support. Hipbone enables contact
center personnel, such as customer service and telesales representatives, to
quickly and securely link browsers with customers to jointly co-navigate the
Web. Using Hipbone`s hosted service, e-businesses and their customers can
simultaneously view pages, jointly complete on-line forms and applications,
or co-navigate complex purchase transactions. Hipbone ensures lowered
abandonment rates, reduced call times, higher agent productivity and
increased customer satisfaction and loyalty throughout the entire online
purchasing experience. Hipbone is the recipient of several industry awards
including the 2001 Frost & Sullivan Market Engineering Entrepreneurial
Company Award for the Call Center Marketplace. Hipbone is a privately held
corporation headquartered in San Carlos, CA. For more information on
Hipbone, visit the company`s web site at www.hipbone.com.
About Motive
Motive Communications, Inc. is a leading provider of intelligent service
software. By building service into digital products and processes, Motive
transforms the user experience and delivers timely, targeted assistance to
customers. Motive`s ServiceNet Platform enables businesses to create
service-rich products and applications that capture market share and fuel
customer loyalty, while slashing service costs. Using Motive solutions,
world-class companies such as Adelphia, Compaq Computer Corporation, Dynegy
Inc., EDS, Fujitsu Ltd., Great Plains, Hewlett-Packard Company, Intuit,
Merrill Lynch, Target Corporation, WebLink Wireless Inc. and Wells Fargo are
redefining their markets and making service an integral part of the customer
experience.
Motive was founded in May 1997 and is backed by funding from leading venture
capital firms and private investors. Motive can be reached on its Web site
at http://www.motive.com. Motive employment opportunities can be found at
http://jobs.motive.com.
# # #
The Motive logo, Motive Communications, Inc., Motive ServiceNet Platform and
all other product or technical names are trademarks or registered trademarks
of Motive Communications, Inc. All other products or services mentioned
herein are trademarks of their respective holders.
Anne McVey
Hipbone, Inc.
Phone: 650/802-1948
Fax: 650/802-5272
Email: amcvey@hipbone.com
Andrea Mace
Satori Communications, Inc.
Phone: 408/260-1717
Fax: 408/260-1773
Email: amace@satoricommunications.com
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