Olympus Corporation Selects Verity Ultraseek to Enhance its Web-based Customer Service
Software-Based Enterprise Search Software Easy to Install and Use; Provides Quality Performance
SUNNYVALE, Calif. – Aug. 1, 2005 – Verity Inc. (NASDAQ: VRTY), a leading provider of enterprise search software that enables organizations to discover, analyze and process all the digital information within their enterprises, today announced that its powerful, downloadable Verity®
Ultraseek® enterprise search software has been deployed on the
heavily-trafficked Olympus Corporation’s public Web site,
http://www.olympus.co.jp/jp/, serving the Japanese market. The Verity software is being used to organize and locate both English and Japanese language content on the site.
Olympus, a precision technology leader, designing and delivering innovative solutions in healthcare and consumer electronics worldwide, uses its public Web site as a key vehicle for customer communication and information. Prior to the deployment of the Verity Ultraseek software, Olympus’ customers found it difficult to quickly and accurately locate specific product information, such as instruction manuals and specifications, on the company’s Web site. In order to help reduce the costs associated with customer care center support, Olympus deployed Verity Ultraseek software to provide customers with accurate, easy-to-use search, while maintaining low administrative costs.
“The ability of Verity Ultraseek to handle the high quantity and diverse types of documents and other unstructured content available on our Web site was important for our customer support goals,” said Ichiro Furutate, Olympus’ manager of web strategy group in the brand strategy department.
“As we look at customer care on a global level, an additional feature that attracted us to Ultraseek was the cost benefits it offers as well as the substantial capacity to handle data volume growth.”
The Japanese Olympus Web site receives more than one million unique visitors per month that generate 3.5 million monthly page views.
“Whether you have few hundred pages on your Web site or several thousand documents scattered across a global organization, Verity Ultraseek provides the right tools and management capabilities for situations that call for an enterprise-level search engine,” said Anthony J. Bettencourt, Verity’s president and chief executive officer. “Verity Ultraseek’s ease of deployment, range of functionality and the avoidance of a dedicated, proprietary server, allow Olympus to focus on what’s most important – serving their customers.”
The nature of the precision technology products Olympus manufactures requires the production of thousands of in-depth operational manuals and specification documents. For Olympus, Verity Ultraseek provides ease of deployment, a comprehensive range of search functions and the avoidance of a dedicated, proprietary server, resulting in lower costs. For Olympus’
customers, the Ultraseek software delivers higher quality, more accurate search results than alternative approaches. Ultimately, ease of use for both site administrators and end-users was a critical selection criterion.
About Olympus Corporation
Olympus launched its business in 1919 and today enjoys a reputation for excellence in digital cameras as well as endoscopes, microscopes, and other medical equipment developed under the concept of opto-digital technology, which is a fusion of traditional optical and advanced digital technologies.
In recent years, Olympus has been channeling its energies into developing business operations for human genome analysis systems and regenerative medicine to develop operations in the medical life science business.
About Verity
With headquarters in Sunnyvale, California, Verity provides enterprise search software that enables organizations to discover, analyze and process all the information within their enterprises. The company’s solutions provide integrated search, classification, recommendation, monitoring and analytics across the real-time flow of enterprise information, along with self-service Q & A. In addition, Verity’s business process management and content capture solutions activate information and accelerate its flow from person to person and between systems. Verity technology also serves as a core component of more than 260 applications from leading independent software vendors.
Around the world, more than 11,500 organizations of all sizes and types rely on Verity to manage their intellectual capital. In the private sector, these include ABB, AT&T, AXA, Bristol-Myers Squibb, Capgemini, Capital One, Deloitte Consulting, EDGAR Online, Ford, GMAC, Hewlett-Packard, Kaiser Permanente, Mayo Foundation, PricewaterhouseCoopers, SAP, UBS and Verizon.
In the public sector, customers come from all levels and branches of government, including the U.S. General Services Administration, the U.S.
Air Force and Army, the U.S. Department of Defense, including the armed forces units, and the U.S. Departments of Energy and Justice. Independent software vendors that integrate Verity include EMC Documentum, FileNet, Lotus, Oracle, Stellent, TIBCO and Xerox DocuShare.
Verity Editorial Contacts:
Steve Hoechster
Euro RSCG Magnet
(212) 367-6910 or (914) 393-9219
steve.hoechster@eurorscg.com
Winifred Shum
Verity, Inc.
(408) 542-2363
wshum@verity.com
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