Internet Retailer - Strategies For Multi-Channel Retailing

Press Releases
Press Releases Tuesday, May 22, 2001   
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Responsys Chairman Anand Jagannathan Sees Retail Industry Increasingly Relying On Internet Marketing

CHICAGO, May 22 -- "Despite current sentiment, the Internet is by far the most effective marketing tool for retailers," Responsys, Inc. Chairman Anand Jagannathan said today at the Jupiter Retailing Forum in Chicago. "No other medium offers the same level of personalization and program optimization."

Jagannathan presented a case study at the Forum with Responsys customer Chadwick`s of Boston in a session entitled "Combatting the Clutter: Email Marketing Tactics." In the session, Jagannathan outlined Responsys` Optimized Interactive Marketing cycle. Neal Patrick, e-commerce marketing manager for Chadwick`s of Boston, presented a case study about how the company uses Responsys Interact to create highly effective online interactive marketing campaigns.

"The early adopters of Internet-based marketing tended to be the early online retailers," said Jagannathan. "While many of their business models did not hold up, their marketing methods are now being emulated by traditional retailers who are increasingly relying on online techniques to optimize their interactive marketing."

Jupiter Retailing Forum, a Jupiter Media Metrix event, brings together veterans from brick and mortar retail and leading online merchants to examine the current state of online retail and to discuss what lies ahead as the status for this important consumer sector continues to evolve. Jupiter Media Metrix is the global leader in market intelligence for the new economy, combining data and analysis to provide businesses with unmatched resources for understanding and profiting from the Internet.

About Responsys, Inc.
Responsys, Inc. is a pioneer in the optimized interactive marketing movement, providing enterprises with the ability to have personalized web interactions with customers. Responsys is the first -- and only -- company to integrate comprehensive customer data analysis and management systems with powerful, targeted customer interaction systems. This unique combination delivers superior marketing return on investment by allowing enterprises to adapt and optimize their online customer interactions in real-time, based on the most current customer data. Over 260 customers, including Avery Dennison, Chadwick`s of Boston, CNNSI.com, Lands` End, MuseumCompany.com and VeriSign, integrate the Responsys(R) solution into their overall e-commerce strategy. Privately held, Responsys is based in Palo Alto, Calif., with additional offices in Portland, Oregon and London, England. Investors including Accel Partners, Foundation Capital, Redpoint Ventures, RSA Ventures and Sigma Partners back the company. The company is TRUSTe certified. For more information, visit http://www.responsys.com, email info@responsys.com, or call 888-219-7150.

CONTACT:
Shannon Atlas
650-251-0173
satlas@responsys.com

or

Nicole Osmer
650-251-0165
nicoleo@responsys.com

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