Convenient Returns Solution Extends Control and Visibility of Returns Process to Wide Range of Retailers
AUSTIN, TX - Aug. 29, 2005 - Newgistics, Inc., the leader in returns management solutions, today announced the availability of a new SmartLabel, developed specifically to facilitate returns for mid-sized retailers. Newgistics manages returns for some of the industry`s leading retailers, like J.Crew, Neiman Marcus and Abercrombie & Fitch. With this offering, Newgistics extends its expertise in returns management to mid-sized retailers, providing increased visibility and control over the returns process and an easy-to-use returns solution for consumers.
Historically, mid-sized retailers have been unable to implement a solution that tracks and manages the returns process efficiently due to high cost and complexity. For this reason, customers of these retailers have been forced to determine their own return method, often struggling with the logistics of delivery and uncertainty of their return status. With Newgistics` SmartLabel, mid-sized retailers can now offer customers the benefits of a hassle-free returns experience, helping to streamline operations and secure customer loyalty.
Newgistics enables mid-sized retailers to offer their customers an easy returns solution by providing a pre-paid, pre-addressed, bar-coded SmartLabel with their order. No longer having to take the package to the post office, or logistics provider, customers simply affix SmartLabel to their package and drop it off anywhere the U.S. Postal Service (USPS) retrieves mail, including their home or office. SmartLabel`s dynamic barcode links the package to the customer`s invoice and provides package visibility early in the returns process. This solution enables customer service representatives to proactively address customers` exchange or credit needs, increasing customer satisfaction and loyalty.
For mid-sized retailers, customer loyalty is crucial to the success and growth of the company, and now these organizations can offer a returns process that is convenient for their customers and competitive with large retailers. According to a recent survey conducted by Harris Interactive and commissioned by Newgistics, ninety-two percent of consumers surveyed reported being likely to shop with an online or catalog retailer again if the returns process is convenient. With Newgistics new SmartLabel, mid-sized retailers will have better visibility into the returns process, and their customers can return merchandise effortlessly.
"We understand that a convenient returns solution is essential in offering the very best experience to our shoppers," said Jeffrey Wolfe, co-owner and CFO of Moosejaw Mountaineering. "With Newgistics SmartLabel, our customers have a hassle-free returns experience, and at the same time, Moosejaw has a birds-eye view into important details about what is being returned, including customer comments and tracking information. This allows us to respond to our customers` needs as soon as an item is shipped."
"To date, mid-sized retailers have been under-served in this market because most existing returns solutions are not cost effective and do not address the unique needs of this market," said Bill Razzouk, CEO of Newgistics. "Newgistics is committed to helping all retailers, regardless of size, leverage the benefits of a comprehensive returns program. By developing a solution specifically designed for them, mid-sized retailers can now offer customers the ease and convenience of returning with SmartLabel."
ABOUT NEWGISTICS
Newgistics, Inc. (www.newgistics.com) is the leader in returns management solutions. Newgistics’ patent-pending Intelligent Returns Management SM solution delivers the most convenience for customers while maximizing control of the returns process for retailers. Newgistics’ SmartLabel® drives customer loyalty and increases profitability for leading companies like Neiman Marcus, J.Crew, Eddie Bauer and Abercrombie & Fitch.
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