CHANNELADVISOR ANNOUNCES OPERATIONS CENTER

Guide to E-Commerce Technology

Automates and Streamlines Backend Processes for SMB Customers

Research Triangle Park, NC – August 30, 2005 – ChannelAdvisor, the leading provider of channel management solutions (CMS), announced the availability of ChannelAdvisor Operations Center for its ChannelAdvisor Merchant platform. By automating backend processes the Operations Center will allow ChannelAdvisor Merchant customers to scale faster with fewer resources.

ChannelAdvisor Operations Center works in real-time with ChannelAdvisor Merchant to streamline shipping, logistics, invoicing, barcode printing and other back-end processes. Some of the features of Operations Center include:
• Automatically takes orders and directs them to the right shipper including UPS, FedEx and DHL.
• Fully automated with Endicia allowing USPS orders to be routed through Endicia and back to the ChannelAdvisor Merchant platform.
• Handles International shipments including routing them and printing out relevant customs forms.
• Provides advanced business logic including exception processing, splits, multiple facilities and fraud screening.
• Electronically delivers information to the appropriate shipping carrier and then retrieves tracking numbers and delivers them back to ChannelAdvisor Merchant eliminating file downloads and uploads.
• Features barcode printing and automatically routes invoices to be printed to a network printer connected to the Internet.
• Provides multiple-user permissions and roles.
• Features several operations reports allowing customers to monitor shipping volumes, costs and customer deliveries.

“The Operations Center allows us to scale our business by removing the manual steps involved with shipping and back-end logistics processes while decreasing costs and errors,” says Greg Shaffer, Owner of Galactic Snow Sports. “We’ve been very happy with ChannelAdvisor and the Operations Center is another feature that will help us scale our business as we grow.”

“After customers start using ChannelAdvisor Merchant, we see them scale their business so quickly that one of the challenges they encounter are operations scalability issues,” says Scot Wingo, Chief Executive Officer and President of ChannelAdvisor. “The Operations Center will enable customers to ship thousands of complex shipments daily with minimal staff, overhead and errors.”