Retailers deliver consistent high broadband access

In September the high broadband availability provided by the web’s 50 biggest retailers was very consistent, says Gomez Inc.

Top 500 Guide

The top three companies—Apple, FTD and Eddie Bauer—provided solid high broadband availability rates that averaged almost 100%. Apple led all retailers with a site success rate of 99.57% and was followed by Eddie Bauer and FTD at 99.55% and 99.51%, respectively.

The overall average for all top 50 retailers in September was 98.98%.

Top 50 Performance Index: Site Success Rate  September 1, 2006 - September 30, 2006 Availability (%) Site Dial Up (%)   Low Broadband (%) High Broadband (%) Office Max 92.34 98.35 98.70 Office Depot 91.66 99.00 99.25 Dell 91.57 98.57 99.11 HP Shopping 90.94 98.33 99.00 Zappos 90.73 98.84 99.27 Avon Shopping 89.99 98.32 98.81 Scholastic 89.80 97.17 98.05 Macys Store 89.47 98.93 99.36 Quixtar 89.31 98.40 99.34 J. C. Penney 89.21 98.80 99.22 Footlocker 89.09 97.95 98.69 Staples 88.81 98.65 99.06 Eddie Bauer 88.71 98.89 99.55 HSN 88.69 98.39 98.60 Nordstrom 88.40 98.48 99.06 CompUSA 88.39 98.72 99.07 Drugstore 88.17 98.81 99.39 Neiman Marcus 88.16 97.84 98.93 Gateway 88.02 98.86 99.33 L. L. Bean 87.29 99.00 99.24 Barnes and Noble 87.28 98.80 99.35 Cabelas 86.88 98.45 99.23 1-800 Flowers 86.83 97.77 98.64 Williams-Sonoma 86.78 98.48 99.34 Netflix 86.66 97.84 99.22 CDW 85.44 97.74 98.91 Peapod 84.94 97.76 99.17 Circuit City 84.18 98.60 98.73 FTD 82.36 98.63 99.51 Apple Store 82.32 98.55 99.57 PC Connection 81.92 97.68 98.91 Costco 80.41 97.72 98.93 Sears 79.91 98.18 99.24 Benchmark Average 79.78 98.18 98.98 Amazon 79.25 97.56 98.79 Overstock 78.92 97.89 98.97 Wal-Mart 78.21 98.41 99.06 Chadwicks 77.18 97.73 97.48 Victoria Secret 77.00 97.84 99.11 QVC 76.99 98.86 99.54 Buy.com 74.92 98.43 99.05 Musicians Friend 73.01 98.91 99.17 Newegg 72.90 97.60 98.94 Oriental Trading 72.55 98.42 99.19 The Home Depot 66.78 97.88 98.78 Best Buy 57.36 96.72 98.16 Toys R Us 53.32 98.06 99.04 Gap 50.71 96.16 97.72 Target 40.86 97.12 98.82 Tiger Direct 35.33 97.37 98.73 Sony Style 31.47 97.54 98.87  Copyright © 2006 Gomez, Inc.                                      www.gomez.com