QAS and CommercialWare Announce Partnership and Product Integration
-- Sundance Catalog and The Territory Ahead Benefit from QuickAddress Pro for CWDirect with Improved Call Center Efficiency, Marketing ROI and Product Delivery --
Boston, MA – May 18, 2004 – QAS, an international leader in address management software, today announced its QuickAddress Pro address management solution has been integrated into CommercialWare’s™ CWDirect™ version 8.0 order management and fulfillment suite. QuickAddress Pro for CWDirect is available immediately. The integrated products will deliver increased ROI for retailers and direct marketers, helping to ensure a reduction in undeliverable mail, fewer product delivery returns and bill-backs, and an improvement in call center efficiency.
“Each year, inaccurate or invalid customer address information costs retailers and direct marketers billions of dollars,” said Jonathan Hulford-Funnell, chief operating officer of QAS. “By using the powerful QuickAddress Pro for CWDirect as an integrated solution, retailers can dramatically increase their efficiency by simply ensuring addresses are valid and properly formatted during data entry, thus reducing waste associated with undeliverable mail and product shipments.”
Retailers using CWDirect version 8.0 can easily and cost-effectively add QuickAddress Pro`s address validation functionality to their customer entry front-end. This data validation and standardization at the point of entry ensures that addresses entered into CWDirect are verified against official U.S. Postal Service (USPS) and international postal authority data.
“Our most recent release of CWDirect, allows retailers to optimize and improve the quality of customer interactions throughout the entire transaction process, and across multiple touch-points” said John Coskie, vice president of sales and marketing for CommercialWare. “By building QuickAddress Pro’s address management capability into CWDirect, we’re allowing retailers to better connect with buyers at all stages of the selling process – through more accurate marketing outreach and product deliveries, better customer profiling and increased call center efficiency.”
Sundance Catalog (www.sundancecatalog.com) and The Territory Ahead (www.territoryahead.com), both mail order and online retailers of unique clothing and gifts, are among the first companies to benefit from the integrated CommercialWare/QAS solution. Both companies are using the combined solution to streamline the sales process and validate the integrity of customer information through their web sites and call centers.
“Short of visiting the Sundance General Store or Sundance Outlet Store in Utah, the only way to buy Sundance merchandise is through our mail order catalogs or via our web site. By deploying QuickAddress Pro for CWDirect as a data quality solution on the web site and at the call center we are able to eliminate errors at every customer touch-point. We look forward to improved efficiency, reduced mail and delivery costs, and overall increased customer satisfaction,” said Rick Turek, Sundance Catalog’s IT Manager.
About QuickAddress Pro
QuickAddress Pro, QAS Software’s award-winning address management product, verifies customer addresses against official USPS records at the point-of-entry. For companies where getting products and information delivered accurately, such as in the finance, insurance, retail, travel, healthcare, education, telecommunications, government, and media sectors, QuickAddress reduces returned mail, increases customer satisfaction, improves call center efficiency and call turnover providing more time to cross sell, and cuts costs associated with mailing and delivery, printing and staff resources.
About CWDirect
CWDirect version 8.0 is a software solution that enables cross-channel retailers and direct marketers to interact with, transact with and support their customers at all points-of-touch. CWDirect provides an integrated suite of applications that manage the entire retail transaction lifecycle—from informing and attracting customers, to merchandising, fulfillment and customer service. The software provides true cross-channel commerce, enabling a company to create new revenue and growth opportunities, improve customer relationships, and increase profitability. In addition to enhancing the customer experience and supporting customer satisfaction, CWDirect can also help to reduce operating costs, facilitate better decision-making, and improve time-to-market for new product introductions.
About QAS
Established in 1990, QAS (www.qas.com/us) is a pioneer in address management software. The company’s QuickAddress products capture, verify, clean and maintain address records within virtually any database. The products are based on data secured from national postal authorities, including the United States Postal Service. QAS has over 8,500 customers worldwide in the finance, insurance, retail, travel, healthcare, education, telecommunications, government, and media sectors. In addition, there is a wide range of QAS business partners in different market sectors who provide QuickAddress software within their own applications. These include organizations such as Oracle Corp., Siebel Systems, Inc. and PeopleSoft. QAS is based in Boston, with international headquarters in London. The company has multiple offices throughout the US, Europe and Asia Pacific.
About CommercialWare, Inc.
Headquartered in Natick, Massachusetts, with offices in Toronto and New York City, CommercialWare, Inc. is the leading developer of software solutions that offer cross-channel functionality to retailers and direct marketers—small and large—seeking to optimize transactions from all customer touch points. CommercialWare’s comprehensive portfolio of products provide cross-channel infrastructure linking all aspects of the transaction lifecycle through point-of-sale, back-office, order management, fulfillment, customer service, collaboration and analytics applications. CommercialWare, the “Brand in Cross-Channel Retail,” offers a confluence of solutions that power more than 230 leading retail brands, including Abercrombie and Fitch, Starbucks, Party Land, Chico’s, J.Jill, Ritz Camera, Jos A. Bank and Patagonia. For additional information, please visit www.commercialware.com.
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