Ecometry Partners with Newgistics Inc. to Provide Best-Practices in Intelligent Returns Management to Leading Multi-Channel Retailers
Newgistics` SmartLabel(R) Embedded into Ecometry v6.1L and v7.0
AUSTIN, Texas--May 25, 2004--Newgistics, Inc. the leader in returns management solutions for direct retailers, today announced a partnership with Ecometry Corporation, the premier provider of integrated software solutions for multi-channel commerce. As part of this partnership, Ecometry includes Newgistics` patent-pending SmartLabel(R) service in their 6.1 and 7.0 versions on the MPE platform and their 7.0 release on the Open Systems platform. With Newgistics` Intelligent Returns Management(SM) best-practices, Ecometry clients will have a returns solution that will help drive customer retention, create and maintain loyal customers while increasing profitability.
The integration of Newgistics` SmartLabel into Ecometry`s comprehensive suite of sales and service applications allows Ecometry customers to immediately take advantage of SmartLabel to support their business processes. Retailers will be able to offer customers the convenience of the SmartLabel service, a pre-paid, pre-addressed return-shipping label that is integrated at the point-of-sale on the customer`s order summary and shipped with the merchandise. In-transit scans of SmartLabel`s intelligent barcode provide returns visibility to customer service and operations, improving both customer service and labor planning. Returns processing can automatically deduct the return fee from the customer`s credit or enable appeasement programs based on the retailer`s business rules.
"Having a quality returns management process can be a competitive advantage for retailers. Newgistics` SmartLabel provides a streamlined returns process for Ecometry customers that saves both time and money," said John Marrah, CEO, Ecometry Corporation. "The partnership with Newgistics allows us to provide a valuable tool for our customers to manage their returns while building customer loyalty and increasing retention."
"The combination of Newgistics` Intelligent Returns Management solution and Ecometry`s powerful software suite enables retailers to create an efficient end-to-end online and catalog sales process," said Raymond B. Greer, president and CEO, Newgistics. "Our partnership will add great value to direct retailers by offering a complete solution for managing the customer experience and streamlining returns."
Newgistics` SmartLabel technology became available to Ecometry customers in June 2003 with support for Ecometry 7.0 and 6.1L. Additional functionality will be added for Ecometry customers through patch releases offered throughout the year. For more information on Ecometry 7.0 with patent-pending SmartLabel technology, please visit www.newgistics.com or www.ecometry.com.
About Ecometry Corporation
Ecometry is the premier provider of multi-channel commerce solutions worldwide. Its flagship product, Ecometry Commerce Suite, is a customer-focused, high volume suite of business applications designed to completely automate front-end and back-end operations for multi-channel retailers. Headquartered in Delray Beach, Florida, Ecometry`s client roster of more than 370 companies includes industry leaders such as Nordstrom, Time Life, Brookstone, Zales, Hickory Farms, Levenger, Delia`s, Overton`s, Nine West, Coldwater Creek, Coach, Ross-Simons and Urban Outfitters.
About Newgistics
Newgistics, Inc. (www.newgistics.com) is the leader in returns management solutions for the direct retail industry. Newgistics` patent-pending Intelligent Returns Management(SM) solution delivers the most convenience for customers while maximizing control of the returns process for retailers. Newgistics` SmartLabel(R) drives customer loyalty and increases profitability for leading retailers like Neiman Marcus, J.Crew, Eddie Bauer and Abercrombie & Fitch.
Co
ntacts
Contact:
Newgistics, Inc.
Jonathan Dampier
512-225-6040
jdampier@newgistics.com
or
Schwartz Communications, Inc.
Becky Caudill or Emily Call
415-512-0770
newgistics@schwartz-pr.com
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