INQ SIGNS DEAL WITH DELIGHTFULDELIVERIES.COM TO UTILIZE AFTER-SALE LIVE CHAT UPSELL PROGRAM
Online Marketing Leader Will Utilize Technology to Help Internet Marketer of ‘World’s Most Delicious Gifts’ Drive Annual Revenue and Retain Customers
LOS ANGELES (June 7, 2004) - inQ, the pioneering leader in after-sale live chat marketing for ecommerce companies, announces yet another groundbreaking deal in its development as the source for Web upsell technology - Syosset, N.Y.-based DelightfulDeliveries.com has agreed to utilize the company’s after-sale upsell conversion it was announced by inQ President and CEO Steve Nober and DelightfulDeliveries.com CEO Eric Lituchy.
Beginning in early June, visitors to DelightfulDeliveries.com who complete a sales transaction on the popular Web site will immediately be greeted by a live inQ chat representative who will offer a range of dedicated premium products and services.
DelightfulDeliveries.com started in 1998 and has quickly established itself as the premiere Internet gift retailer. Its mission is to bring great products to gift givers, while providing world-class service. With more than 1,500 unique gifts, from gourmet gift baskets to delicious desserts, it’s easy to see why DelightfulDeliveries.com is the gift source for “Celebrating Life’s Occasions”™.
“Our site’s premium gourmet and upscale gifts are extremely popular with gift givers. With inQ at the point of check out on our exclusive gift offerings, we now have the capacity to offer those customers another reason to return to the site over and over for their gift needs,” said Lituchy. “What inQ is offering us are great incentives for our first-time customers to become frequent purchasers.”
“We’re thrilled to join with the Web’s best premium gift destination, and to serve as its exclusive online upsell marketing partner,” said Nober. “DelightfulDeliveries.com is generating strong numbers of gift buyers already - our goal is to make customers return time and again, either with valuable coupons or as an exclusive member of DelightfulDeliveries.com’s new club.”
ABOUT inQ:
Los Angeles, CA.-based inQ has successfully pioneered the marriage of sophisticated real-time chat technology with transaction-based marketing programs for ecommerce companies. By hosting live chat upsells and cross-sells with their clients’ consumers after the initial purchase, inQ delivers additional profits to the retailers’ pockets. inQ’s proprietary live-chat technology enables human reps to interact with consumers to deliver offers for popular products and services from well-branded partners, or to cross-sell from the retailing site’s own mix of products and services. inQ’s partners include Entertainment.com, GE Partnership Marketing Group, NetFlix, Trilegiant and United Marketing Group.
inQ’s live chat-based upsells and cross-sells are served to online customers following a sales transaction via a “chatskin”. The chatskin is a chat window that matches the look and feel of the participating Web site’s confirmation page, providing consumers with a seamless purchasing experience. Customers viewing a chatskin can opt-in by typing “hello”, which begins the interaction with the live operator to receive information about the offer. Conversion of inQ’s clients’ total monthly web orders often extends into double digits.
At the heart of inQ’s capability is inQCentral, the backbone of the company’s operation, which delivers after-sale offers to the consumer. Through inQCentral, inQ fully hosts the call centers, scripting, reporting, and compliance divisions. inQ’s live chat activity is powered by inQTechnology, which encompasses the company’s proprietary chatskin, live chat and implementation systems. Since its start in 2002, inQ has attracted the attention of leading Internet and brick and mortar companies and has launched services for them as they continue to expand into the online marketing arena.
ABOUT DelightfulDeliveries.com:
Founded in 1998, DelightfulDeliveries.com is a unique direct marketing company designed to provide outstanding customer service for individuals and corporations. The virtual gourmet store features an assortment of more than 1,500 gifts for all occasions. It is truly the gift source for “Celebrating Life’s Occasions”™.
CONTACT:
SSA Public Relations (for inQ)
Tom Haire/Steve Syatt
(818) 501-0700
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