. NetSuite`s award-winning product offerings
include NetCRM, NetERP, NetCommerce, NetSuite and Oracle® Small Business Suite.
The Oracle Small Business Suite name is used under license from Oracle Corporation
(NASDAQ: ORCL).
Customers expect a high-quality experience regardless of the “channel” by which
they encounter a merchant - whether on-line, in-store, or on the phone. As the
Internet has become more heavily used, most customers expect a merchant`s website
to be the focal point of contact, consolidating the entire history of their relationship
- tracking packages, reviewing past orders, viewing sales quotes, answering frequently
asked questions, and logging support calls.
However, in most companies, websites are add-on systems, at best designed to
deliver marketing content and accept orders. These sites do not provide customer
information stored in separate systems such as accounting, warehousing or support;
nor do they consolidate offline sales and communications. As a result, companies
spend an enormous amount of time and money attempting to tie their websites to
incompatible accounting, inventory and customer management systems. For those
that can`t afford such costly integration projects, the customer experience is
greatly degraded as information must be re-entered in multiple systems, causing
errors and delays in servicing buyers.
NetCommerce completes NetSuite`s vision to enable small and midsized businesses
to run their entire operation on a single, on-line application. NetSuite`s unique
design solves the system integration problem by building the NetCommerce ecommerce
solution on the same database that holds the history of all customer transactions
and interactions with a merchant. When a customer logs into a website built on
NetSuite, they can see their entire history with that merchant, regardless of
whether the interaction took place on-line or offline. With NetCommerce, Web
orders automatically update NetSuite to reduce inventory, notify the warehouse
for shipping, create invoices for billing, and update customer records-eliminating
the need to re-enter Web orders into separate systems. Since NetSuite websites
are fed directly from a common internal system that integrates inventory, accounting
and customer data, all information displayed on the Web site - pricing, stock
levels, promotions and payment options - is done in real-time. More than 1,000
companies currently use NetSuite to automate their ecommerce operations.
"To effectively compete today, small and midsize businesses have to make the
move beyond first generation, ecommerce bolt-on website content and Web stores,”
said Gene Alvarez,
Vice President of Technology Research Services at META Group, Inc. “Trading partner
demands are driving the move to second generation ecommerce - integrated with
customer facing and back office real-time business processes and customer intelligence,
all made simpler and significantly cheaper than their other ecommerce options
to date."
“The new additions in NetCommerce make bringing your business to the Web ridiculously
simple and amazingly powerful,” said Zach Nelson, CEO of NetSuite. “With traditional
business applications, it is almost impossible to extend internal business processes
to the Web. With the addition of NetCommerce to NetSuite, companies deliver an
Amazon.com-like experience that makes a small company look as trustworthy and
as efficient as their largest competitor.”
NetSuite includes core NetCommerce functionality as a part of the base offering.
Included in NetSuite are:
-- Ability to generate template-based websites complete with pricing and inventory
data held in NetSuite
-- Transaction capabilities including purchase orders and real-time credit card
payments
-- Order management with fulfillment and billing workflow
-- Customer relationship management to record all transactions and interactions
-- Customer self-service portals to track shipments, view orders, and manage support
issues
-- Affiliate and E-mail marketing tools and reports to manage marketing campaigns
including click-through rates, ROI of each campaign and revenue generated from
each partner
-- Personalized price lists and content
As well, NetCommerce extends NetSuite with two new modules that make the application
more powerful than any stand-alone ecommerce product. NetCommerce Analytics is
the first and only Web reporting tool that can incorporate transactional and
customer-specific behavioral data, going far beyond traditional Web analytics
applications. NetCommerce Site Builder enables companies to build and manage
entirely customizable sites built with any tool (such as Macromedia Dreamweaver
or Adobe Illustrator) that automatically links in real-time with NetSuite`s accounting,
inventory and customer management capabilities. It also enables companies to
sell on-line in any language, and in any currency chosen by the Web shopper.
NetCommerce Analytics includes:
-- Marketing reports measure revenue and traffic generated from a company`s various
channels, campaigns and keywords. Using the system`s sales data, each report
specifies the exact amount of revenue generated from each marketing effort, and
breaks it down into average revenue per visitor and revenue per customer. Conversion
and visitor activity reports tell you how many leads became customers; how many
customers visited repeatedly; the average numbers of visits, page hits, and more.
-- Customer reports provide detailed information of every Web activity performed
by each customer. Find out what is in their shopping cart, how many times they
have visited, what pages they viewed, when they viewed each page, and how they
found your site. Drill-down on any keyword, referrer or page hit report to discover
exactly which customers comprise the aggregate list.
-- Cart abandonment reports provide aggregate and detailed information on shopping
patterns. Overall abandonment rates can be measured for any date range. Item
specific reports measure abandonment on a per item basis. Abandonment rates
can be e-mailed to merchants several times a day, highlighting unusual shopping
patterns.
NetCommerce Site Builder includes:
-- Site development tools provide the flexibility designers need to build custom
database-driven sites, while allowing non-designers to dynamically update their
site with ease. Hosting capabilities allow Web designers to upload sites built
using their preferred tools, and then convert the static site into a database-driven
platform by using tags to easily accessing any product or customer information
stored in the NetSuite database. The database-driven site can display dynamic
information, such as customer-specific items, prices, quotes, and documents.
Best of all, site information can be instantly updated by non-designers via
a simple point-and-click interface.
-- Multi-national functionality includes multi-currency, multi-domain and language
localization. Merchants can offer their products in multiple currencies, allowing
customers to view and pay in their local currency. Multiple sites can be published,
allowing each site to have its own domain name, language and look and feel.
Language localization allows each merchant to customize every line of text on
their site, including the checkout process and warning messages.
-- Advanced search tools provide merchants with extremely customizable search
forms. Each search form can query any item field in the database, can determine
the result fields, and can limit results based on any criteria such as price
or manufacturer. Multiple search forms can be published to a website, further
targeting results.
Pricing and Availability
NetSuite includes core NetCommerce functionality. The new NetCommerce Analytics
and NetCommerce Site Builder Modules will be available in the summer, with pricing
announced at that time.
Trademark
Oracle is a registered trademark of Oracle Corporation and/or its affiliates.
Contact:
Mei Li
NetSuite, Inc.
650/627-1063
meili@netsuite.com
Back...
