Envision Names Ted Lubowsky as Vice President
Prominent Industry Leader to Join Envision as Head of Sales and Marketing
Seattle - July 12, 2004 - Envision Telephony, Inc., a leading provider of contact center software solutions, today named Ted Lubowsky as vice president of sales and marketing. In his new role, Lubowsky will oversee all sales, business development and marketing efforts for the company, working closely with customers and partners to deploy Envision`s solutions around the globe.
"Ted brings vast experience in the contact center industry to the Envision team, having worked at Comverse Infosys and subsequently at Verint," said Rodney Kuhn, Envision CEO. "We`re confident that Ted`s leadership, experience and expertise will help successfully lead the ongoing efforts of Envision to deliver our industry-leading solutions to help our customers optimize their contact center performance."
Ted Lubowsky, a respected telecommunications industry veteran, most recently served as president of the National, Government and Education Accounts Division of Inter-Tel, a leader in the SME PBX market. Prior to Inter-Tel, Lubowsky spent four years in the recording and monitoring industry as vice president and general manager of Comverse Infosys, which later became public under the name Verint Systems. While at Comverse Infosys, Lubowsky was responsible for all aspects of the business and grew revenue more than 300 percent in three years. Lubowsky introduced the concept of evaluating the customer experience to the recording market as well as linking voice recording to customer relationship management (CRM) systems. Lubowsky is a patent holder, noted speaker and published writer.
Regarding his choice of Envision, Lubowsky stated, "I am very excited to join the Envision team. Envision is a leader in its focus on the performance, coaching and improvement of call center agents. The Envision Performance Suite, which integrates monitoring, coaching and workforce management software is uniquely positioned to provide agent improvement and business optimization in the shortest amount of time and with a minimum of IT support. Since contact centers and enterprise accounts can count on one of the quickest ROIs in the industry, with a single vendor to rely on, it is little wonder, according to Gartner, that Envision`s customers rated the company best among all companies competing in this critical space."
About Envision
Envision is a leading provider of performance optimization solutions for contact centers empowering businesses to maximize every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. The company`s scalable, integrated performance suite, EnvisionTM Performance Suite includes workforce management, quality monitoring and eLearning products which are used by some of the world`s most customer-focused companies in a variety of industries, including financial, utilities, telecommunications, software and insurance. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching in 1998, and the first truly integrated suite of agent performance optimization tools in 2003. Envision has offices in Seattle, Australia, Atlanta and Amsterdam. For more information, call 206.621.9384, ext. 500, or visit http://www.envisioninc.com.
Envision Telephony and the Envision Telephony logo are trademarks of Envision Telephony, Inc. All other trademarks belong to their respective owners.
Back...
