PayPal prepares for growth with a new customer service facility
Online payment service PayPal Inc. says it will build a 115,000-square-foot customer service facility in Omaha large enough to hold 1,200 employees. This more than doubles its current capacity for the 540 employees now housed in two buildings in Omaha who will move to the new building when it’s completed next year. The new facility will be on a 22-acre site also large enough to build a second building with similar square footage to accommodate PayPal’s expected growth, according to the company.
Mountain View, CA-based PayPal moved customer service to Omaha two years ago, adding 100 new jobs as recently as April. The company was acquired by eBay Inc. in July only six months after going public in a stock swap valued at $1.5 billion. EBay has said it will phase out its own online payment system, Billpoint, replacing it with PayPal, while PayPal will continue as a freestanding brand. In July, PayPal reported a second-quarter surge in revenues of $53.8 million, up 173% from a year earlier. As of June 30, PayPal had 17.8 million member accounts including 3.7 business accounts. More than $3 billion was sent through the PayPal network in the first half of 2002.
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