Quality, reliability of home-based agent model motivates selection
Golden, CO – July 19, 2004 – Alpine Access, Inc., the leading provider of outsourced call center solutions using home-based agents, announced today a one-year agreement with Office Depot to provide inbound call center support for their commercial clients.
“Alpine Access emerged as the best fit for our needs due to its unique business model and strong track record of providing high quality service to clients,” said Tim McGrath, Vice President of Customer Service at Office Depot. ”Both companies remain deeply committed to exceeding our customers’ expectations by continually providing the highest caliber of customer service. The launch has gone extremely well, and it is amazing how quickly Alpine’s agents have gotten up to speed.”
Alpine’s proprietary technology delivers calls to home-based agents in major metropolitan areas throughout the United States. As a result, Alpine can tap into a higher-quality workforce that is more competent and mature than those at a conventional facility. This allows Alpine to more effectively meet the needs of clients like Office Depot. More than 75% of the company’s 3,800 part-time agents have completed higher education degrees, and many have experience in sales and other professional environments. Through its operational management best practices, Alpine Access also delivers precision agent profiling, seasonal or launch scalability, and shift flexibility that cannot be duplicated by traditional bricks-and-mortar call centers.
“Market awareness regarding the superior characteristics of the home-based agent solution is growing rapidly. Its adoption by Office Depot is a tremendous vote of confidence and we are honored to be their partner,” said Reg Foster, Chairman and CEO of Alpine Access. “We will continue to invest in the highest quality home-agent pool, best operational practices and state-of-the-art technology to provide our customers with the superior value in call center services – results which can add 15-30% increases in key performance indicators and, most importantly, translate into significant bottom line gains to our clients.”
About Alpine Access
Alpine Access, Inc. is the nation’s leading provider of outsourced call center solutions through the exclusive use of home-based agents working over the Internet. This next-generation model significantly increases revenue per call offered, revenue per sale, rates of conversion and customer satisfaction. Customers include multi-channel catalogue and national mass market retailers, direct response TV marketers, and public sector agencies. Founded in 1998, Alpine has 3,800 home-based agents nationwide and is among the fastest-growing private companies in Colorado. For more information, visit www.alpineaccess.com.
About Office Depot
With annual sales of more than $12 billion, no one sells more office supplies to more customers in more countries than Office Depot. Founded in 1986 and headquartered in Delray Beach, FL, the company conducts business in 23 countries and employs nearly 50,000 people worldwide. Office Depot is a leader in every distribution channel - from retail stores and contract delivery to catalogs and e-commerce. The company is the world`s number two online retailer - generating $2.6B in sales for FY`03. In North America, Office Depot has 900 retail stores in addition to a national business-to-business delivery network supported by 22 delivery centers, more than 60 local sales offices and 13 regional call centers. The company`s common stock is traded on the New York Stock Exchange under the symbol ODP and is included in the S&P 500 Index. Additional press information can be found at: http://mediarelations.officedepot.com.
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