EDS Expands Use of Retek Retail Solution to Support Growing CRM Product Fulfillment Business
Relationship to improve customer service delivery for EDS product
fulfillment clients
PLANO, Texas and MINNEAPOLIS, Minnesota - EDS and Retek Inc. (NASDAQ:RETK)
announced today the two companies are expanding their relationship to
increase customer service capabilities for EDS` product fulfillment clients.
Responding to the customer service needs of its clients, EDS has more than
doubled its use of Retek`s retail customer relationship management (CRM)
solution to support its growing product fulfillment business. Retek Customer
Order Management (RCOM) is used by EDS to provide comprehensive outsourcing
solutions to retailers, cataloguers, and direct sellers for companies
seeking to improve customer service.
"Based on the success we have achieved to this point, and strong demand, EDS
has strengthened its relationship with Retek to enable us to improve service
to our clients," said Skip Trevathan, EDS director of product fulfillment
and distribution. "We plan to use Retek`s solution for all new online,
real-time product fulfillment business."
Through its Product Fulfillment and Distribution Services, EDS helps its
clients fulfill product orders and manage inventory. Clients gain improved
service and efficiency through online, real-time systems. EDS offers a
complete suite of front-to-back office, multi-channel services, and
specializes in single-unit, direct-to-consumer fulfillment and distribution.
"EDS has a complex set of needs regarding its order management capabilities,
driven by the depth and breadth of its clients," said Peter Baskin, vice
president of Retail CRM solutions with Retek. "Our customer order
management solution enables EDS to provide high customer service for its
varying client needs."
About EDS
EDS, the leading global services company, provides strategy, implementation
and business transformation and operational solutions for clients managing
the business and technology complexities of the digital economy. EDS brings
together the world`s best technologies to address critical client business
imperatives. It helps clients eliminate boundaries, collaborate in new
ways, establish their customers` trust and continuously seek improvement.
EDS, with its management-consulting subsidiary, A.T. Kearney, serves the
world`s leading companies and governments in 60 countries. EDS reported
revenues of $21.5 billion in 2001. The company`s stock is traded on the New
York Stock Exchange (NYSE: EDS) and the London Stock Exchange. Learn more
at www.eds.com.
About Retek
Retek Inc. is a leading provider of software solutions and services to the
retail industry. Retek`s collaborative solutions help the retail industry
create, manage and fulfill consumer demand. The RIS News Leaderboard 2001
ranked Retek the #1 software vendor for retail. Retek`s offering, Retek 10,
encompasses Retek`s proven strategies, sophisticated software applications,
patented predictive technology, unparalleled services, and the best
practices of its customers and partners. Retek 10 provides retailers with
the fastest path to sustainable business value. Many of the world`s leading
retailers use Retek solutions, including A&P, Tesco, Best Buy, Family Dollar
Stores, Gap, Sainsbury`s, Eckerd Corp. and Kohl`s Department Stores. For
more information, visit http://www.retek.com, or call 1-888-61-RETEK. Retek
can be contacted in Europe at +44 20 7563 4646.
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Retek is a trademark of Retek Inc. Other names may be trademarks of their
respective owners.
Forward-looking statements contained in this press release are made under
the Safe Harbor Provision of the Private Securities Litigation Reform Act of
1995. Any such statements are subject to risks and uncertainties that could
cause actual results to differ materially from those anticipated. Such
factors are described from time to time in the company`s Annual Report on
Form 10-K and other reports filed with the Securities and Exchange
Commission.
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