Multi-Channel Retail Software Suite Meets Ever-Changing Customer Requirements To Increase Productivity and Drive Cost Efficiencies
Natick, MA – July 22, 2002 – CommercialWare, a leading provider of commerce infrastructure solutions for multi-channel retailers, today announced the introduction of retail.dot.commerce 6.0. This latest release of the company`s flagship product is a major upgrade that incorporates customer feedback to build in more functionality across all software modules meeting the evolving customer requirements, increasing productivity and driving cost efficiencies.
retail.dot.commerce 6.0 provides retailers and direct marketers with an integrated suite of applications that support the entire retail transaction lifecycle. The new version, which capitalizes on CommercialWare`s rich domain expertise and incorporates customer feedback, offers businesses enhanced order management, customer service, warehouse and fulfillment, eCommerce, merchandising, marketing and financial functionality that exceeds customer demands. With retail.dot.commerce 6.0, CommercialWare has further extended its industry-leading solutions for multi-channel commerce by anticipating and staying ahead of industry trends. Many of Commercialware`s loyal customers already are adopting the upgraded solution due to the significant enhancements the release offers.
"CommercialWare remains a leader in the retail commerce industry because we respond to and anticipate the ever-changing needs of our customers. We are constantly seeking ways to help make retail and direct marketing businesses more productive. By listening closely to our customers` ideas and suggestions we created retail.dot.commerce 6.0 to directly address the retailers` pain points," said Donny Askin, President and CEO of CommercialWare. "As a result, we have developed a product that is the best the industry has to offer. Customers are lining up to adopt the new version so that they can take advantage of its increased functionality to help run their businesses more efficiently."
Some of the major retail.dot.commerce 6.0 enhancements include increased eCommerce functionality such as streamlined B2B interaction, additional payment options, address verification, and heightened duplicate checking with catalog requestors; and multi-currency transaction enhancements that allow retailers to provide alternative currencies at all customer touch points. Additionally, the forecasting module was streamlined with purchasing through the integration of past actual projected units with future projections; and by the autocreation of purchase orders based on these forcastings. Online reporting capabilities were added that allow retailers to track the health of their business by monitoring system wide thresholds to alert users across the modules once user defined thresholds were exceeded. The customer service module offers enhancements that include user defined email confirmation for shipping, returns and order confirmation. Increased functionality also reaches the fulfillment module, specifically in the pick generation area. retail.dot.commerce 6.0 now offers returns and invoicing integration with collaborate.dot.commerce, CommercialWare`s product offering which is designed to enable retailers to collaborate with trading partners across the supply chain. CommercialWare will be offering additional functionality to retail.dot.commerce in its 6.01 version, which is scheduled for release in the fall.
About CommercialWare
CommercialWare is the world`s leading provider of commerce infrastructure software for multi-channel retailers. CommercialWare`s retail.dot.commerce and collaborate.dot.commerce suites enable retailers to interact and transact with, and service their customers across multiple channels, ensuring high levels of customer satisfaction and loyalty. The product suites seamlessly link all aspects of the transaction lifecycle – from customer-facing activities such as marketing, order entry, and customer service, to operational activities such as order management, fulfillment, reverse logistics, and supply chain collaboration. CommercialWare powers retail commerce for more than 90 leading retail brands, including Abercrombie and Fitch, Target, Starbucks, Brooks Brothers, J. Jill, Ritz Camera, JoS A. Bank, and Patagonia. For more information, visit CommercialWare at http://www.commercialware.com/
###
Stephanie Lee
Senior Account Manager
Lois Paul and Partners (LP&P) LLC
phone (781) 782-5710
stephanie_lee@lpp.com
Back...
