TEALEAF TECHNOLOGY DECKS THE HALLS FOR E-COMMERCE SITES
Press Contacts:
TeaLeaf Technology: Tim Smith, 415.932.5053; tsmith@tealeaf.com
Catapult Partners, for TeaLeaf: Virginia Henderson, 408.265.5380; virginia@catapultinc.com
`Help For The Holidays` Guarantees 100% Transaction Success for Online Retail
San Francisco, CA, August 21, 2002 — Retailers earn as much as 60 percent of their annual revenue between Thanksgiving and Christmas. With such a small window of profitability, there is no margin for error. With this in mind, TeaLeaf Technology®, the pioneer in Web application management, today announced that it will guarantee 100 percent transaction success for online retailers during the upcoming holiday season.
More information on TeaLeaf Technology`s Help For The Holidays program is available at http://www.tealeaf.com/holiday2002.
TeaLeaf IntegriTea is the first and only solution that helps IT operations rapidly identify, recreate and diagnose application-level failures. Because TeaLeaf IntegriTea captures the complete session of every user, it can identify application errors and user failures. By reproducing the user`s session it can pinpoint the sequence that led to an application-level error. As a result, IntegriTea can increase the reliability of Web applications, reduce application support costs, and protect revenue streams.
"Retailers are no longer limited to making assumptions about customer transaction activity," said TeaLeaf CEO Frank Vaculin. "With IntegriTea, retailers can ensure a successful holiday season by managing application activity from the perspective that matters most — that of the actual end user."
Among the benefits of implementing TeaLeaf IntegriTea, retail customers have reported:
* A 10-to-1 reduction in the time it takes to troubleshoot errors;
* The ability to immediately reproduce, repair and communicate site problems;
* The ability to identify, quantify and correct errors before customers report them;
* The opportunity to capture, replay and correct Web application errors in real-time, before the customer has to report them;
* The ability to monitor the site during the development, testing and production rollout;
* The means to monitor site activity down to actual user keystrokes and HTML code; and
* Reduced cost to support and resolve customer problems.
Time To Value
TeaLeaf IntegriTea also has been able to demonstrate return on investment in record time. Implementing a straightforward ROI program, TeaLeaf can calculate return on investment for prospective customers in a matter of seconds.
"Time is of the essence for retailers. Using TeaLeaf IntegriTea, retailers can significantly reduce their Web application management supports costs in a matter of days, if not hours," said Geoff Galat, TeaLeaf Vice President, Marketing & Product Management. "Online retailers now have the unique ability to rapidly understand how their site is not working, who is being affected, and how to speed the resolution of the underlying issues."
About TeaLeaf Technology
The technology infrastructure that supports today`s businesses demands an unprecedented visibility into the application ecosystem. TeaLeaf Technology® delivers the only Web application management solution to manage the integrity of Web applications. Using patented technology, the award-winning TeaLeaf solution captures every user session, detects application failures in real time, alerts operations staff to these problems immediately, and correlates the problems to the end user instantly. The result to IT is increased application reliability, accelerated problem resolution, and lower overall cost of application ownership. TeaLeaf is headquartered in San Francisco, CA. For more information, email info@tealeaf.com or visit the Web site at http://www.tealeaf.com.
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© Copyright 2002 TeaLeaf Technology, Inc. All rights reserved. TeaLeaf products and services mentioned herein are the registered or unregistered trademarks and service marks of TeaLeaf Technology, Inc. All other trademarks or service marks are the property of their respective holders and are hereby acknowledged.
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