CyberSource(R) Helps Merchants Prepare for 2002 Online Holiday Shopping Season
CONTACT:
Jennifer Jennings of CyberSource Corporation
+1-650-965-6042
jjennings@cybersource.com
Liz Haas of Atomic Tech PR
+1-415-703-9454
liz@atomicpr.com
Free Payment Process Review and Consultation Offer Demonstrates Commitment To Help Retail Businesses Improve Bottom-line Results CyberSource(R) Helps Merchants Prepare for 2002 Online Holiday Shopping Season
MOUNTAIN VIEW, Calif., Aug. 21 -- CyberSource Corporation (NASDAQ: CYBS) , a leading provider of electronic payment and risk management solutions for enterprise businesses, today announced that CyberSource will offer free e-payment process audits to qualifying merchants selling online and through call centers. The audits can help them assess the efficiency of their eCommerce systems, increase sales by minimizing valid-customer-order rejection and cut operating costs prior to the peak holiday shopping season.
During the e-payment process review, an experienced CyberSource consultant will evaluate qualifying merchants` electronic payment and order screening processes and provide feedback on how to streamline systems. The review will help merchants assess whether they are losing sales by turning away valid customer orders, incurring undue rates of fraud, and/or making inefficient use of human resources by manually reviewing more orders than necessary.
Recently, a similar review and associated recommendations helped a nationally ranked consumer electronics retailer increase its sales conversion rate by 150 percent, improve customer satisfaction ratings by 43 percent, and decrease order-processing times by 67 percent.
"Most retailers selling online have at least one or two online shopping seasons under their belts and have overcome major customer acquisition and fulfillment hurdles over the years," said Jeff King, Director of Product Management at CyberSource. "However, as bottom-line results are becoming increasingly important, so too will be closely examining operating costs and increasing sales conversion rates this holiday shopping season."
To take advantage of this offer or locate more information, please call 800-685-1460 or visit http://www.cybersource.com/.
About CyberSource
CyberSource Corporation is a leading provider of risk management and electronic payment solutions for enterprise businesses selling via multiple sales channels. CyberSource solutions manage transaction risk and enable electronic payment processing for Web, call center/IVR, and POS environments. CyberSource professional services designs, integrates and optimizes enterprise-wide commerce transaction systems. Over 3,000 businesses use CyberSource solutions, including over half of the Dow Jones Industrial companies. The company is headquartered in Mountain View, California, and has sales and service facilities in Japan, the United Kingdom, and other locations in the United States. For more information, please visit CyberSource`s web site at http://www.cybersource.com/ or email info@cybersource.com.
NOTE: CyberSource is a registered trademark in the U.S. and other countries. All other brands and product names are trademarks or registered trademarks of their respective companies.
Statements in this release that are not purely historical are forward- looking statements, including any statements regarding beliefs, plans, estimates, projections, expectations, goals or intentions regarding the future. Forward-looking statements in this release include statements regarding: (1) whether process audits by CyberSource can help merchants increase sales and cut operating costs; (2) general performance qualities of the services; and, (3) how CyberSource products and services are regarded in the industry. Factors that could cause actual results to differ materially include risks and uncertainties such as any unforeseen event or any unforeseen technical difficulty related to the Internet as a whole or to the CyberSource services in particular and the development by CyberSource and its competitors of new products and services. It is important to note that actual outcomes could differ materially from those in such forward-looking statements. Readers should also refer to the documents filed by CyberSource with the Securities and Exchange Commission, specifically the annual report filed on Form 10-K for the year ended December 31, 2001, filed with the Securities and Exchange Commission on March 27, 2002, and quarterly reports filed on Form 10-Q from time to time, all of which identify important risk factors.
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