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Marketing
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- Sierra Trading Post finds live chat key to customer service
Thursday, August 26, 2004
- Web-based shipping tool helps improve customer service at TheEndRecords.com
Thursday, August 26, 2004
- 26% of retailers fail to reply to customer e-mail inquiries, study says
Thursday, August 26, 2004
- Fulfillment companies fill in customer service blanks
Thursday, August 26, 2004
- To drive customer service, Kelley Blue Book relaunches KBB.com
Thursday, August 26, 2004
- To outsource or not to outsource: Palm Beach faces the call center question
Wednesday, August 25, 2004
- Priceline.com, Ramada.com agree to make sites friendlier to blind users
Wednesday, August 25, 2004
- Where one fulfillment company sees customer service opportunity
Wednesday, August 25, 2004
- PriceGrabber.com powers comparison-shopping feature for Terra.com
Tuesday, August 24, 2004
- Snapfish concept store brings online photo service to retail
Tuesday, August 24, 2004
- Online car buyers bypass dull manufacturer sites
Tuesday, August 24, 2004
- Online retail sales rise 19% year-to-year for week ended Aug. 8
Monday, August 23, 2004
- Multi-channel retailing has taken over the industry, a new study documents
Friday, August 20, 2004
- The leading sites in online customer experience, according to a new survey
Thursday, August 19, 2004
- Conversion rates rise, but retailers also face rising cart abandonment
Thursday, August 19, 2004
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