- VoIP reaches tipping point for call centers, analyst says
Thursday, February 24, 2005
- The web helps Mack’s Prairie Wings complete more calls in busiest season
Thursday, February 24, 2005
- How Drs. Foster & Smith keeps web-enabling its call center
Thursday, February 24, 2005
- Young consumers driving up use of live chat, expert says
Thursday, February 24, 2005
- KitchenAid boosts live chat volume to spark sales
Thursday, February 24, 2005
- A new survey may change thinking about best day to e-mail
Tuesday, February 22, 2005
- Personalization technology provider gets $7 million in funding
Tuesday, February 22, 2005
- How HSN.com is searching and finding higher web sales
Friday, February 18, 2005
- Neiman Marcus builds on web’s flexibility to grow sales
Thursday, February 17, 2005
- Kenneth Cole uses site analytics to improve marketing and merchandising
Thursday, February 17, 2005
- Play each retail channel up to its strengths, Sears’ Bill Bass advises
Thursday, February 17, 2005
- Online apparel retailing needs smart inventory management, experts say
Thursday, February 17, 2005
- Free-shipping offer boosts e-mail response rate at Frederick’s of Hollywood
Thursday, February 17, 2005
- Retailers share tips on when to increase e-mail frequency
Thursday, February 17, 2005
- Search activity before online purchase holds opportunity for marketers
Wednesday, February 16, 2005
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