Siebel Systems Ranks First in the May Forrester Customer Service Applications TechRankings
SAN MATEO, Calif. - May 30, 2001 - Siebel Systems, Inc. (Nasdaq: SEBL), the
world`s leading provider of eBusiness applications software, today announced
that Siebel eBusiness Applications rank first in the Forrester Research
eBusiness TechRankings of Customer Service Applications, as of May 17, 2001.
Siebel Call Center, Siebel eService, Siebel eMail Response, and Siebel
eChannel were the Siebel eBusiness Applications that underwent
laboratory-based product testing and assessment on more than 100 attributes
for TechRankings.
Forrester Research defines a customer service application as "software that
helps people get service from suppliers, employers, or other partners, with
or without human assistance." Forrester`s eBusiness TechRankings, which is
updated monthly to reflect changing trends and advancements in the
technology industry, contains detailed, objective research to help companies
select and implement the best technology for their eBusiness initiatives.
eBusiness TechRankings` continuous research combines product testing results
and market analysis to help firms understand rapidly changing technology
markets, accelerate and improve product selection, and effectively gauge
implementation costs and effort.
Siebel eBusiness Applications rank first place among customer service
applications based on a number of key factors, including performance
architecture, reliability, security and management, integration, momentum,
customer support and cost. In particular, Forrester notes, "The [Siebel
Systems] customer service product components share a common data model,
tools, and administrative interface. A key strength of the product is its
integration with third-party applications like ERP. In addition, many
adapters to third-party applications ¾ from ERP systems to EAI software ¾
are available."
"We believe Siebel Systems` lead in Customer Service Applications
TechRankings validates the power of our multichannel eBusiness strategy and
our clear market leadership position in the service arena," said Kevin Nix,
Vice President and General Manager for Siebel Service products. "Companies
that effectively engage with their customers, suppliers, and resellers
through any medium -- whether email, Web self-service, fax, wireless, or
phone -- will be better prepared to compete in the new economy, and Siebel
Systems is dedicated to offering superior applications to meet this need."
Siebel eBusiness Applications: Providing World-Class Multichannel Service
By using Siebel eBusiness Applications for customer service, organizations
can create a single source of information for tailoring products and service
offerings to meet the unique needs of each customer. The result is an
enhanced ability to satisfy customers virtually anytime, anywhere, through
any channel. With Siebel Call Center, organizations can transform their
call centers into next-generation multichannel contact centers where agents
manage, synchronize, and coordinate all customer touchpoints from a single,
unified agent desktop. Siebel eMail Response provides the most
comprehensive email response management system available to respond to high
volumes of inbound email requests for customer service and sales assistance.
Siebel eService is a complete Web service portal solution, enabling problem
resolution through self-service and Siebel eCollaboration for live Web-based
assisted service. Siebel eChannel supports the entire process of managing
partners and automating the business processes between organizations and
their partners by enabling them to work collaboratively to market to, sell
to, service, and retain customers. Companies such as CompUSA, Inc., Ford
Motor Company, and MCI Worldcom, Inc. have standardized on Siebel eBusiness
Applications to deliver superior service across multiple channels.
About Siebel Systems
Siebel Systems, Inc. (Nasdaq: SEBL) is the world`s leading provider of
eBusiness applications software. Siebel Systems provides an integrated
family of eBusiness applications software, enabling multichannel sales,
marketing, and customer service systems to be deployed over the Web, call
centers, field, reseller channels, retail, and dealer networks. Siebel
Systems` sales and service facilities are located in more than 37 countries.
For more information, please visit Siebel Systems` Web site at
www.siebel.com.
About Forrester`s TechRankings Methodology
Forrester`s eBusiness TechRankings(tm) methodology is open, rigorous, and
unbiased. TechRankings combines the results of hands-on lab tests, strategic
market analysis, and in-depth research into the needs of technology users.
Forrester does not charge vendors in any way to participate in TechRankings,
and it tests and analyzes all products with Doculabs, Inc.
(www.doculabs.com) in a given category using identical, publicly available
criteria. Forrester extensively checks and verifies results and updates the
research and rankings monthly. Any vendor wishing to be ranked may apply by
contacting Forrester`s TechRankings research team at
techrankings@forrester.com. To learn more about TechRankings, visit
www.forrester.com/TR.
# # #
Media Contact:
Clay Helm
Siebel Systems, Inc.
650-477-4691
chelm@siebel.com
©2001, Forrester Research, Inc. Forrester and TechRankings are trademarks of
Forrester Research, Inc. Except for the historical information contained
herein, this press release contains forward-looking statements that involve
risk or uncertainties. Future operating results of Siebel Systems may differ
from the results discussed or forecasted in the forward-looking statements
due to factors that include, but are not limited to, risks associated with
the creation of new versions and new products, the possible existence of
errors or defects in products, the effect of rapid technological change, and
the existence of competition in the eBusiness software applications market.
Further information on potential factors that could affect the financial
results of Siebel Systems are included in Siebel Systems` Annual Report on
Form 10-K for the year ended December 31, 1999 and its other filings with
the Securities and Exchange Commission.
Siebel is a trademark of Siebel Systems, Inc. and may be registered in
certain jurisdictions. All other product and company names mentioned are the
property of their respective owners and are mentioned for identification
purposes only.
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