TALISMA ANNOUNCES SUPPORT FOR MICROSOFT OFFICE XP
-- Microsoft Office users can now take advantage of the power of Talisma’s eCRM software seamlessly across the enterprise --
SEATTLE, May 31, 2001 -- Talisma – provider of powerful, easy-to-use electronic customer relationship management (eCRM) solutions – today announced support for Microsoft Office XP.
Talisma provides eCRM solutions that integrate all customer touchpoints – Email, Chat, Phone, etc. – and leverage customer interaction data across Service, Marketing and Sales to enable a single, enterprise-wide view of an organization’s customers.
“When developing Office XP, Microsoft made significant improvements over past versions to help people work smarter,” said Lisa Gurry, product manager for Office at Microsoft Corp. “Among the most significant innovations are smart tags, which help people quickly access information in Office and on the Internet. We are so pleased to have Talisma on board to help extend the power of Office.”
Collaboration to take CRM to the next level
Talisma offers a unique eCRM solution that makes every part of an organization more knowledgeable and more strategic. By leveraging the smart tag technologies in Office XP, every person in a company can have the ability to access that same 360-degree view of the customer. This allows every part of your business to talk to each other. Customers, prospects, investors and partners are all winners in that situation.
Enterprise-wide access to information
Talisma’s eCRM solutions are developed with the premise of providing powerful enterprise software that’s easy to use. Microsoft’s smart tag technology extends that capability across the enterprise. Whether a person is in Service, Marketing, Sales, Finance, HR or Manufacturing, information from within the Talisma eCRM system can be presented in Office XP applications through its smart tag capabilities.
“The ability to quickly access and act on critical information from within a CRM system using applications people see every day such as Word, Outlook, Internet Explorer and Excel, is very powerful” commented Pradeep Singh, CEO of Talisma Corporation. “The goal of any eCRM system is to give people a comprehensive view of customers, and smart tags can greatly enhance that capability,” he added.
About Talisma - www.talisma.com
Talisma Corporation is the only full-service provider of enterprise-class electronic customer relationship management (eCRM) solutions for effective and robust service, sales and marketing. Our proven experience and expertise has helped hundreds of companies create long-lasting and profitable customer relationships. Whether hosted or installed, modular Talisma(tm) eCRM products and services are easy to deploy, extend, integrate, and scale, to ensure superior relationship management across multiple communication channels including phone, e-mail, Web self-help, Web forms, chat, VoIP, fax, wireless and face-to-face meetings. The company also provides extensive training and integration services and outsourced staffing services.
Headquartered in Seattle, Talisma has more than 500 employees with offices in India, Europe, Asia and 15 cities across the U.S. The company has a rapidly growing list of more than 400 customers including Real Networks (Nasdaq: RNWK), Exodus (Nasdaq:EXDS), Lowe’s Companies Inc. (NYSE: LOW), MSNBC, NetGrocer.com, EMI, Tupperware and BlueNile.com. Talisma is privately held with investments from Oak Investment Partners, Madrona Venture Group, The Carlyle Group, SeaPoint Ventures and Cedar Grove Investments.
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Contact:
Jerry Johnson
Talisma Corporation
425-897-3281
jerryj@talisma.com
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