Q1 revenue rises 39% year-to-year at live chat company LivePerson
Revenue at LivePerson Inc., provider of customer service and web analytics applications, rose 39% to $6.9 million for the first quarter ended March 31, up from $5 million a year ago, the company said.
Net income was $0.3 million, unchanged from a year ago. The company said the slack performance was due to the expensing of $0.6 million in stock-based compensation not recorded in the year-earlier period. Clients acquired during Q1 included Lands’ End.
LivePerson attributed its revenue growth primarily to strong sales of its Timpani Sales & Marketing analytics product, which analyzes web site traffic in real time to let site operators engage visitors with live-chat sessions, e-mail and self-service features based on the visitors’ past shopping behavior. Part of the growth was also due to sales of its LivePerson Pro live chat application and its LivePerson Contact Center products, which are designed for use by small companies. LivePerson Contact Center offers management of live chat, voice, e-mail and FAQ features from a single console.
“We saw significant revenue growth from both our proactive sales product and our small business contact center product,” said CEO Robert LoCascio. “We also added a number of larger corporations to our Timpani Sales & Marketing client roster, which gives us confidence in the health of that product line.”
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