Wincor Nixdorf Announces Web-Based Service Tracking System
mywinticket.com Allows Retailers to Save Time and Money by Managing Service Activities Online
AUSTIN, Texas--June 25, 2001--Wincor Nixdorf Inc., a leading provider of IT products and solutions to the retail and banking industries, today announced that it has launched a new Web-based service tracking system that provides customers with a highly efficient method for monitoring service activities.
The new service, mywinticket.com, allows customers to save time and money by initiating and tracking service requests using the Web.
Ideal for large customers that operate internal help desks or support organizations, mywinticket.com allows customers to easily enter service tickets online as well as track parts orders and monitor the progress of installations in real-time. Service history can also be analyzed using the robust reporting capabilities that are built into the system.
"mywinticket.com provides our customers with the information and tools they need to more effectively manage their service operation," said Tom Upton, vice president of customer service and operations, Wincor Nixdorf. "By focusing directly on the reduction of response time, we can help our customers realize tremendous cost savings through better resource planning and maximized uptime."
mywinticket.com is part of Wincor Nixdorf`s extensive portfolio of service offerings, which include:
-- Hardware Maintenance: Depot Repair, Advanced Exchange, Next-day On-site Service, Same-day On-site Service, and Post-warranty service
-- Technical Support: 24 x 7 Customer Call Center
-- Consulting and Project Management
-- Integration: Procurement, Material Management, Hardware Set-up, Software Loading, Product Finishing, Acceptance Testing, Transportation
-- Installation and Logistics: Site Survey, Site Preparation, Hardware Set-up, Software Configuration, Acceptance Testing, Asset Tracking, Cabling
Wincor Nixdorf will highlight these service programs as well as its full suite of industry-leading POS solutions at Retail Systems 2001 in Chicago, Illinois, June 26 - 28, 2001, Booth 402.
About Wincor Nixdorf
Wincor Nixdorf Inc. is one of the fastest-growing providers of IT products and solutions for the retail and banking industries. Wincor Nixdorf`s offerings include hardware, application software, professional services, and a complete range of service programs including on-site support, depot service and Advanced Exchange. Worldwide, Wincor Nixdorf is the third-largest provider of POS systems and automated teller machines. Employing more than 4,000 people, Wincor Nixdorf operates in 40 countries with manufacturing plants in Germany and Singapore. North American headquarters are in Austin, Texas. For more information, visit www.wincor-nixdorf.com/usa.
All trademarks are the properties of their respective owners.
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CONTACT:
Wincor Nixdorf Inc.
Dave Murphy, 512/252-5630
dave.murphy@wincor-nixdorf.com
or
KetnerBarnes Inc.
Jeff Ketner, 512/794-8876
jketner@ketnerbarnes.com
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