CyberSource(R) Unveils Comprehensive Enterprise Risk Management Solution To Efficiently Manage Business Impact of Fraud
Includes Intuitive Business Interface to Centrally Control All Transaction
Risk Management Systems and Optimize Business Efficiency
MOUNTAIN VIEW, Calif., July 9 --
CyberSource Corporation (Nasdaq: CYBS), a leading provider of risk management
and electronic payment solutions, and a pioneer in Internet fraud detection,
today announced the new comprehensive CyberSource Enterprise Risk Management
Solution designed to increase efficiency and protect bottom-line profitability
for businesses selling via Internet and call center sales channels.
"Businesses accepting `credit card not present` transactions have
traditionally implemented disparate systems and manual review processes to
reduce fraud. But, to truly minimize the total business impact of fraud, it is
critical to have a solution that automates the entire order review process, is
fully integrated and centrally manageable," said Jeff King, Director of Risk
Product Management for CyberSource. "To help customers optimize business
efficiency, accurately detect fraud, and convert more valid orders,
CyberSource is pleased to offer this new solution. It includes sophisticated
fraud-detection and process-management technologies, as well as an intuitive
interface for business managers to centrally control and optimize their entire
risk management system as fraud trends evolve and business needs change."
The new CyberSource Enterprise Risk Management Solution addresses the four
key aspects of a comprehensive fraud management system -- decision management,
fraud screen, case management and risk analysis -- and provides central
control of these components and related processes via a single intuitive
business management interface. This interface increases efficiency by
providing the ability for business and fraud management analysts to control
the entire risk management system. Analysts can quickly and easily establish
or alter specific fraud rules, score settings, thresholds and order-review
policies to effectively combat fraud and maximize immediate sales conversion.
Key Components of CyberSource`s Comprehensive Risk Management Solution
-- Fraud Manager for Decision Management: The newest addition to
CyberSource`s risk management line, the CyberSource Fraud Manager, is
software that resides at a merchant`s site and provides the ability to
customize fraud rules based on specific product, industry and unique
environmental variables. Order outcomes - accept, decline, review
-- can be automatically assigned and routed based on internal policies
and rules, allowing intelligent and efficient routing of transactions
for processing or customer service action. In addition to providing
custom rules and decision management functionality, Fraud Manager
enables businesses to maintain proprietary negative/positive list
information in-house to speed order disposition.
-- Internet Fraud Screen enhanced by Visa for Fraud Screening:
Co-developed with Visa USA, IFS is an advanced fraud screen service
that uses data validation, artificial intelligence pattern matching, a
neural network, data aggregation and negative file checks to examine
over 150 different factors to calculate, in less than a second, the
risk of fraud associated with a purchase. IFS is a dynamic service
that leverages multiple screening models to continually improve fraud
detection accuracy and reduce false positives (customer orders
incorrectly flagged as potentially fraudulent).
-- Case Management: A custom system allowing businesses to efficiently
manage review and follow up on questionable orders. The case
management capability is custom integrated with a business` CRM system
to automatically prioritize order review and agent routing, and
pinpoint specific responses for order suspension to quickly determine
order disposition and resolution. Performed by CyberSource
Professional Services experts, this custom integration gives businesses
the tools and training to help lower customer service costs and
increase order conversion.
-- Risk Analysis: CyberSource Professional Services experts perform
in-depth assessments of a business` current fraud detection systems,
policies and processes. Consulting services include recommendations on
policy, systems and integrations to optimize business results. Expert
implementation and on-going analysis of rules, settings and reports
assist in enabling the business to more accurately calibrate systems
and effectively manage risk.
These four components are all seamlessly integrated via a single business
interface to comprise the complete CyberSource Enterprise Risk Management
Solution. This new solution, available now, is the most comprehensive,
cornerstone solution of a new portfolio of CyberSource risk management
solutions designed for Internet, mail order and telephone order businesses.
About CyberSource
CyberSource Corporation is a leading provider of risk management and
electronic payment solutions for enterprise businesses selling via multiple
sales channels. CyberSource solutions manage transaction risk and enable
electronic payment processing for Web, call center/IVR, and POS environments.
CyberSource Professional Services designs, integrates and optimizes
enterprise-wide commerce transaction systems. Over 3,000 businesses use
CyberSource solutions, including over half of the Dow Jones Industrial
companies. The company is headquartered in Mountain View, California, and has
sales and service facilities in Japan, the United Kingdom, and other locations
in the United States. For more information, please visit CyberSource`s web
site at http://www.cybersource.com or email info@cybersource.com.
NOTE: CyberSource is a registered trademark in the U.S. and other
countries. All other brands and product names are trademarks or registered
trademarks of their respective companies.
-0-
/CONTACT:
Jennifer Jennings
CyberSource Corp.
650-965-6042
jjennings@cybersource.com
Liz Haas
Atomic Tech PR
415-703-5494
liz@atomicpr.com
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