Davox Partners with Global Tele-Systems Ltd. to License its Contact Center Solutions
WESTFORD, Mass., Jul 11, 2001 -- Davox Corporation (Nasdaq: DAVX), a proven provider of customer interaction management (CIM) solutions, today announced that it has signed a business partner and professional services partner agreement with Global Tele-Systems Limited, an application service provider, software services and engineering services company based in Mumbai (Bombay), India. The agreement authorizes Global Tele-Systems Ltd. to offer Davox`s complete line of customer contact solutions in India. Global Tele-Systems Ltd. provides contact center solutions to Global Call Center and other leading customer contact service organizations.
"Due to the sophisticated technical and language skills of its population, India is becoming increasingly popular as a location to establish contact centers that serve global companies` customers. This important partnership with Global Tele-Systems Ltd. is expected to generate significant new business opportunities for Davox in India," said Pramod Ratwani, vice president of Asia-Pacific for Davox. "Companies in this market are finding tremendous value in our solutions that help them attract and retain customers."
The agreement with Global Tele-Systems Ltd. expands Davox`s presence in the high-growth Asia-Pacific market. Over the last 18 months, Davox has established offices in Singapore, Japan, Australia, and soon in India, to better serve its distributors and customers in the region. Existing Asia-Pacific customers include Citibank, NTT, Singapore Telecommunications, and Westpac.
"We are very impressed with Davox`s proven experience in developing contact center applications and its growing commitment to the Indian market," said Arjun Vaznaik, president of Global Tele-Systems Ltd. "Davox solutions are an excellent complement to our telecom networks engineering services business. The companies we work with demand best-of-breed solutions, such as Davox`s Ensemble(TM), which allow them to provide enhanced customer service."
According to market research firm Frost & Sullivan, the market for call center systems in India is projected to grow at a compounded annual growth rate of approximately 47 percent from $8.6 million in 2000 to $28.9 million in 2005, led by demand from telecommunications firms and financial institutions. Current Davox customers in India include GE Capital and Spectramind.
About Global Tele-Systems Limited
Global Tele-Systems Limited is a leading application services, software services and engineering services company in India. The composition of the company`s business has shifted from products to services with strong emphasis on software rights, IPR, development of software, application service provider and providing engineering and project services. Further information on Global Tele-Systems Limited is available at www.gtl.co.in.
About Davox
Davox Corporation (NASDAQ: DAVX) is a proven provider of customer interaction management solutions that help companies more effectively manage customer interactions via telephone, email, and the Internet. Davox solutions are used by more than 1,000 companies worldwide - including banks, telecommunications firms, utilities, and retailers - to provide premium customer service, and to successfully establish and build valuable customer relationships. For further information, visit the Davox Web site at www.davox.com.
Note: Davox is a registered trademark. All other trademarks are the property of their respective owners.
In addition to historical information contained herein, this press release contains forward-looking statements concerning future expected financial, operating results, and product and marketing strategies. Davox`s future actual results could differ materially from the forward-looking statements discussed or implied herein because of risks or uncertainties including, but not limited to, the difficulty in the development, marketing or selling of the Ensemble solution, risks associated with competition and competitive pricing pressures, technological change, new product introduction and market acceptance, stock price volatility, the ability of the Company to attract and retain key personnel, general economic conditions in the United States and worldwide markets served by the Company, and those other factors discussed from time to time in the Company`s public reports filed with the Securities and Exchange Commission, such as those discussed under "Certain Factors That May Affect Future Results" in the Company`s quarterly reports on Form 10-Q and annual report on Form 10-K.
CONTACT:
Davox Corporation
Kimberley A. Pyles
(978) 952-0793
kpyles@davox.com
Marenghi Public Relations
Iain Pollock
(781) 915-5015
ipollock@marenghi.com
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