MOTIVE COMMUNICATIONS JOINS CISCO iQ ECOSYSTEM PROGRAM
Austin, TX, July 16, 2001 - Motive Communications, Inc. (www.motive.com)
announced today that it has joined the Cisco iQ Ecosystem Program. As a
member, Motive will work with Cisco Systems to integrate mutual product
offerings and to deliver a highly automated, context-driven, intelligent
service solution that spans both self and assisted service.
The Cisco iQ Ecosystem Program is part of an overall Cisco iQ initiative
intended to help companies understand their "Internet Quotient"*or "iQ"-so
critical to competitive advantage in today`s Internet economy. Online
resources on the iQ web site are supplemented with a bimonthly print
magazine that addresses Internet business solutions from customer care and
workforce optimization to supply-chain management, revealing new ways to
make business more agile, efficient, and competitive. The Cisco iQ
Ecosystem Program comprises application vendors, systems integrators, and
consultants, which, when combined with Cisco`s expertise and architectures,
help to deliver end-to-end solutions.
Motive`s core product, the ServiceNet Platform, helps companies avoid user
frustration and decrease abandoned transactions by building service directly
into digital products and processes. When a problem or question arises,
Motive`s intelligent service software understands where the user is within a
process or application and delivers targeted service to the user. The
system collects and utilizes contextual information to connect the customer
with specific self-service solutions, allowing the customer to fix common
problems without assistance. If self-service is not applicable, Motive can
connect the user to an appropriate expert. In the case of an escalation,
the service expert has a comprehensive view of the situation as soon as the
conversation begins, eliminating the need to troubleshoot from scratch or to
waste time with a series of difficult and repetitive questions.
"Motive constantly strives to align itself with world class organizations,"
says Steve Semelsberger, director of alliances for Motive Communications.
"We are excited about the potential that this introductory Cisco partnership
provides. Primarily, our joint customers and prospects will benefit as the
Motive ServiceNet platform extends and enhances Cisco`s rich product
suites."
About Motive
Motive Communications, Inc. is a leading provider of intelligent service
software. By building service into digital products and processes, Motive
transforms the user experience and delivers timely, targeted assistance to
customers. Motive`s ServiceNet Platform enables businesses to create
service-rich products and applications that capture market share and fuel
customer loyalty, while slashing service costs. Using Motive solutions,
world-class companies such as Adelphia, Compaq Computer Corporation, Dynegy
Inc., EDS, Fujitsu, Great Plains, Hewlett-Packard Company, Merrill Lynch,
Target Corporation, WebLink Wireless Inc. and Wells Fargo are redefining
their markets and making service an integral part of the customer
experience.
Motive was founded in May 1997 and is backed by funding from leading venture
capital firms and private investors. Motive can be reached on its Web site
at . Motive employment opportunities can be found at
.
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The Motive logo, Motive Communications, Inc., Motive ServiceNet Platform and
all other product or technical names are trademarks or registered trademarks
of Motive Communications, Inc. All other products or services mentioned
herein are trademarks of their respective holders. Internet Quotient is a
trademark, and Cisco and Cisco Systems are registered trademarks of Cisco
Systems, Inc. and/ or its affiliates in the U.S. and certain other
countries. All other brands, names, or trademarks mentioned in this document
or Web site are the property of their respective owners.
Contact:
Susan Midtbo
Motive Communications, Inc.
512.531.2455
midtbo@motive.com
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