SafeHarbor Partners with RightAnswers
SafeHarbor Smart Support Solutions Now Integrated with RightAnswers Knowledge-Pak Combination Drives Content and Knowledge Efficiencies Within Enterprise Help Environments
Seattle, WA--October 4, 2005: SafeHarbor Technology Corporation, a
provider of customer interaction and business intelligence services,
announced today its partnership with RightAnswers, Inc., market experts in
providing innovative technical support content. Through this alliance,
SafeHarbor clients and business partners will have access to RightAnswers`
Knowledge-Pak libraries, which provide more than 120,000 answers to
common problems faced by service and support personnel, help desk
technicians and employees. Knowledge-Paks from RightAnswers currently
accelerate problem resolution for more than 200 of the most popular
computing applications.
"RightAnswers` Knowledge-Paks go hand-in-hand with SafeHarbor`s Smart
Support Solutions," said Jeff Weinstein, President and CEO of
RightAnswers. "Our partnership enables users of SafeHarbor to leverage a
truly turn-key solution and improves both support agent and end user
productivity."
"The integration of RightAnswers` knowledge content with SafeHarbor`s
existing solutions enables our clients to increase efficiencies across all
support environments and end user communities, benefiting all lines of
business," said Annette Jacobs, CEO and chairman of SafeHarbor. "We
welcome RightAnswers into our family of partnerships. And, we will continue
to add depth and flexibility to the solutions we create for our
customers through our ongoing partnership initiatives."
About SafeHarbor Technology Corporation
SafeHarbor Technology Corporation, founded in 1998, is a Washington-based
corporation that delivers the promise of successful web-based customer
interactions through integrating the customer support experience with
business intelligence. SafeHarbor`s SmartSupportTM solutions apply behavioral
analytics and customer satisfaction data across a strategic mix of support
channels_Web sites, e-mail, chat and phone_to best serve its clients`
customers, whether they are consumers, agents, employees, or partners.
SafeHarbor designs, builds and optimizes customer support solutions for mid-
to large-sized enterprises, primarily in the technology, banking,
communications and government sectors. Some of its customers include
American Airlines, Cingular, IBM, Juniper Networks, State of Washington,
SunTrust Banks, TiVo, T-Mobile, and Washington Mutual. For more information
please visit www.safeharbor.com.
About RightAnswers, Inc.
RightAnswers, Inc. is a Knowledge Service Provider (KSP) and the recognized
leader in the technical support knowledge base market. The company
pioneered the concept of the Knowledge-Enabled support center by
introducing the first commercially available knowledge base in 1991. Since
then, RightAnswers` Knowledge-Pak brand continues to set the standard for
technical support knowledge bases. The company offers over one hundred
thousand solutions to more than 150 off-the-shelf applications, as well as
customer-specific knowledge. For more information please visit
www.rightanswers.com
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