Norwood, MA –10/04/2005 - Reflexis Systems Inc, the leader in workforce management
software, has completed the companywide implementation of the Reflexis Task Management
solution for The Pep Boys — Manny, Moe & Jack (NYSE: “PBY”), the nation’s leading
automotive aftermarket retail and service chain. Reflexis task management has enabled Pep
Boys to streamline communications, understand store workload, clarify priorities and put the
store focus back on the customer.
Said Terry Winslow, Pep Boys’ vice president of Human Resources, “With the Reflexis solution,
we are able to more effectively manage, develop and deliver communications and tasks,
including line-of-business specific and corporate messages. Ultimately, this will help to improve
the quality, timeliness, effectiveness and coordination of communications and tasks directed to
our retail, service and commercial managers. It will also enable our field management to
remotely monitor execution and compliance at the store level. All of these benefits will impact
our performance and the bottom line positively.”
In just 10 weeks, the system was implemented at Pep Boys’ 593 store locations, and nearly
1,200 retail, service and field managers were trained on the system. The store and field
associates readily embraced the product. The Reflexis solution is very easy to use with store
and field personnel training conducted via web cast and e-learning tools. “The reaction of the
store and field personnel to the system has been exceptional and much better than expected as
we have seen improvement in compliance,” said Joe Brennan, of Pep Boys’ Operations
Administration. “This, together with the responsiveness and positive attitude toward Reflexis,
contributed greatly to the ability to be up and running with the system in such a short
timeframe.”
Pep Boys needed a system that could:
. streamline the myriad of store communications and eliminate the duplication
. manage and monitor store workload
. clarify priorities
. enable corrective action to audits quickly
. provide companywide visibility of execution status
With the Reflexis solution, managers are able to access all the information they need to manage,
plan, and track their assignments, and to report their progress on completing assignments.
Information is updated in real time. At the corporate level, Operations Administration is able to
track workload demands and prioritize work, ensuring the most important work can be done
timely and effectively.
“The rapid implementation of Reflexis is a testimony to the configurability and scalability of our
product. This is the seventh consecutive time that our software was implemented in weeks
ensuring that our customers see Return on Investment on their technology investments rapidly,”
said LV Prasad, Reflexis’ Senior Vice President of Sales.
The Reflexis solution is an easy-to-use real time web-based system that closes the loop on
planning, execution, and measurement by providing streamlined communications, visibility and
real-time feedback and analysis.
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