HENRY BERG NAMED CHIEF OPERATING OFFICER AT TACTION
Contact:
Steve White
Taction
(207) 832-0800, x2280
Patricia M. Pinto
(207) 832-0800, x2287
July 25, 2001
News Release
WALDOBORO, Maine -- Henry `Hank` Berg has been appointed chief operating
officer at Taction, a Maine-based international customer contact service
company, President and Founder Steve White has announced.
Berg is responsible for developing and executing the business strategy
at Taction, founded in 1983 as Maine`s first call center. He has more
than 20 years experience in operations management and product
development in a variety of high-tech industries.
Taction provides a wide range of specialized, 24-hour customer contact
services for well-known companies such as Chanel, Samsonite,
McGraw-Hill, Atkins Nutritionals, Inc., Lighthouse International, and
Harbor Sweets. Based in a state-of-the-art facility in Waldoboro,
Taction is one of mid-coast Maine`s largest employers with approximately
200 year-round and seasonal employees.
"Hank has a proven track record and the skills necessary to ensure that
top-notch systems are in place, both in terms of business processes and
technology," White said. "He is a perfect fit for Taction as we pursue
our long-term growth goals."
Berg served for more than 20 years at Sanders, a Lockheed Martin
company, and one of its subsidiaries. After starting as a design
engineer, he held several high-level management positions, and near the
end of his tenure focused on telecommunications production.
A resident of South Bristol, Berg is originally from Newcastle and is a
graduate of Lincoln Academy. He earned a degree in electrical
engineering from the University of New Hampshire in Durham and received
a master`s in engineering from Northeastern University in Boston. Berg
received an executive MBA from Boston University in 1996.
At Taction, Berg will oversee a company that has remained on the leading
edge of technology in its industry. Taction was the first contact center
in the nation to install a fully integrated voice, e-mail and e-chat
automatic contact distribution system (ACD) from a recognized
telecommunications leader.
Formerly known as the New England 800 Company, the company recently
changed its corporate name to Taction. The change reflects its
transformation from a call center pioneer into one of the country`s
premier Customer Contact Centers, offering the latest interactive,
web-based services. Services delivered by Taction include processing
orders; resolving problems and answering consumer questions via phone,
e-mail and chat; event registration; and serving as a complete customer
service center for its clients, which include leading retailers,
e-commerce sites and catalog firms.
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