Newgistics Pushes ReturnCart
New Online Returns Portal Gives Customers More Control and Visibility into Returns Process while Reducing Burden on Call Centers
AUSTIN, TX - October 17, 2005 - Newgistics, Inc., the leader in returns management solutions for direct retailers, today introduced Newgistics ReturnCart, an online application for managing and streamlining all aspects of the returns process. ReturnCart extends retailers’ returns management capabilities with new features designed to increase visibility into the reverse supply chain, enhance customer satisfaction and loyalty, and lower returns-related costs.
Newgistics ReturnCart is a highly customizable Web-based application that supports customers and CSRs in creating and tracking return labels, for a seamless, customer-friendly returns process. The hosted-ASP implementation option does not require hardware or software, or significant professional services to implement. The flexible Web services toolkit readily integrates ReturnCart functions directly into a retailer’s own Web applications.
“Overstock.com works with a number of third-party vendors and has a diverse inventory that ranges dramatically in value, all of which creates unique returns challenges. Newgistics ReturnCart addresses our specific inventory management needs for dynamic tracking, multi-carrier functionality and advance visibility,” said Tad Martin, senior vice president of Overstock.com. “Overstock.com is committed to building and maintaining strong relationships with our customers by providing a simple, smooth returns process, and Newgistics is a valued partner in achieving that goal.”
ReturnCart creates value and streamlines the returns process with an online Return Merchandise Authorization (RMA) and multi-carrier transportation optimization modules. The RMA module enables customers to choose which items are being returned and the return reason prior to return shipment. This feature allows retailers to aggregate valuable information about each item being returned and determine how each parcel is shipped and to which destination based on asset value, reason for return, order date or serial number. This advance visibility results in greater inventory management and eliminates the costly step of sorting packages one-by-one to determine the package’s destination. The RMA feature works in combination with the new multi-carrier functionality which supports the creation of return labels and tracking from leading parcel carriers and reduces transportation costs by automatically applying the correct return shipment option to each return label.
“Successful retailers recognize that a convenient returns process is as critical to customer loyalty and retention as a convenient shopping process,” said Bill Razzouk, chief executive officer of Newgistics. “Newgistics has always been at the forefront of intelligent returns management and the introduction of ReturnCart further demonstrates Newgistics’ commitment to empower retailers to proactively manage the entire returns process with greater control and visibility than ever before.”
According to a recent survey conducted by Harris Interactive and commissioned by Newgistics, a convenient returns process is a critical factor in many consumers purchasing decisions. 92 percent of survey respondents reported that a convenient return will influence them to shop again at the retailer where they made a return and conversely, 85 percent of respondents said that they would not likely shop online or through catalogs with a retailer that has an inconvenient return process. With ReturnCart, retailers can be confident that they are providing their customers with the highest level of customer service.
ABOUT NEWGISTICS
Newgistics, Inc. (www.newgistics.com) is the leader in returns management solutions. Newgistics’ patent-pending Intelligent Returns Management SM solution delivers the most convenience for customers while maximizing control of the returns process for retailers. Newgistics’ SmartLabel® drives customer loyalty and increases profitability for leading retailers like Neiman Marcus, J.Crew and Abercrombie & Fitch.
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