First Co-browsing to Achieve Green Light for Integration With HiPathTM
Convergence Architecture
SAN CARLOS, Calif., August 1, 2001 - Hipbone, Inc., the leading provider of
real-time Web interaction solutions, today announced that Hipbone 2.3 has
achieved certification under Siemens` ReadyTM Developer Support Program.
The Siemens Ready certification means that Hipbone 2.3, which provides
co-browsing technology, was tested and has demonstrated successful
interoperability with Siemens HiPathTM convergence architecture. Hipbone is
the first co-browsing solution to achieve Siemens Ready status, giving the
HiPath installed base an immediate option for upgrading existing contact
centers with the capability for agents to visually interact with visitors to
a company`s website.
"We are pleased to welcome Hipbone to the Siemens Ready program. Hipbone`s
testing of its co-browsing technology demonstrates its successful
integration with our HiPath products," said Al Baker, Siemens` director for
global customer interaction solutions. "With the Siemens certification,
HiPath customers can be assured that Hipbone will integrate with the Siemens
HiPath architecture."
Certification of Hipbone 2.3 was granted after rigorous testing, based on
demonstrating interoperability with Siemens HiPath platforms and
applications. HiPath architecture enables enterprises to deploy convergence
technology at their own pace, often leveraging their current infrastructure.
Testing and certification were conducted at Siemens` labs in Santa Clara,
California.
"Siemens` Ready certification of Hipbone co-browsing solutions is another
example of the ability of Hipbone to easily and rapidly integrate with
packaged CTI switching and callback solutions," said Michael Sayer,
president and CEO of Hipbone. "The Siemens Ready certification shows
Hipbone`s commitment to deliver against market needs for standards-based
co-browsing and best-of-breed new products."
Hipbone`s live interaction solutions permit companies to deliver richer
online sales and service experiences by enabling contact center personnel to
co-browse with prospects and customers while communicating using VoIP,
Internet call-back or text-chat. Hipbone`s award-winning software allows
customer service representatives to visually-assist online customers in
completing business transactions related to complex, high-value, or
high-touch products and services. Companies use Hipbone co-browsing
solutions to close online sales and provide personal, immediate customer
service on their websites. An online customer simply clicks a "Help" button
from the website to reach contact center staff and connect with them through
a shared browser. Together, they can complete online forms and
applications, review online financial statements and execute complex
purchase transactions.
Hipbone is exhibiting in the Siemens booth (number 809) at the International
Call Center Management Conference and Expo (ICCM), which is being held July
30 - August 2 in Chicago, Illinois at the Lakeside Center at McCormick
Place.
About Siemens
Based in Boca Raton, Fla., Siemens Information and Communication Networks,
Inc., with its subsidiaries Siemens Carrier Networks LLC, Siemens Enterprise
Networks LLC and Optisphere( Networks Inc., is a leading provider of
integrated voice and data networks and solutions for enterprises, carriers
and service providers.
Siemens AG, headquartered in Berlin and Munich, Germany, is a leading global
electrical engineering and electronics company, employing over 464,000
people in 193 countries, with sales in excess of $73 billion worldwide in
fiscal 2000.
The United States is the largest market for Siemens globally. In the U.S.,
Siemens employs more than 85,000 employees and achieved sales of more than
$16.2 billion in fiscal 2000. Siemens` U.S. businesses are leaders in the
information and communication, healthcare, energy, industry, financial
services, transportation and lighting sectors.
About Hipbone
Incorporated in 1998, Hipbone is the leading provider of enterprise-class
co-browsing software for online sales and support. Hipbone enables customer
contact center personnel to quickly and securely link browsers with
customers to jointly navigate the Web while communicating using VoIP,
Internet call-back or text-chat. Hipbone ensures lowered abandonment rates,
reduced call times, higher agent productivity, and increased customer
satisfaction and loyalty throughout the entire online purchasing experience.
Companies such as NCR Corporation, British Telecom, Oracle, Sigma Aldrich
and ChemConnect look to Hipbone for advanced and secure co-browsing
solutions to provide superior service to their online customers. Hipbone is
the recipient of several industry awards, including the 2001 Frost &
Sullivan Market Engineering Entrepreneurial Company Award for the Call
Center Marketplace and Sun Microsystems` SunTone(sm) certification for
demonstrated Quality of Service and Best Practices for outsourced
applications. Hipbone is a privately held corporation headquartered in San
Carlos, Calif. with European sales operations in Chertsey, U.K. For more
information on Hipbone, visit the company`s website at www.hipbone.com.
# # #
FOR INFORMATION REGARDING HIPBONE CONTACT:
Anne McVey
Hipbone, Inc.
Phone: 650/598-4966
Fax: 650/802-5272
Email: amcvey@hipbone.com
Andrea Mace
Satori Communications, Inc.
Phone: 408/260-1717
Fax: 408/260-1773
Email: amace@satoricommunications.com
Note: Hipbone is a trademark of Hipbone, Inc. HiPath and Ready are
trademarks of Siemens AG. All other trademarks and registered trademarks
previously cited are property of their respective owners.
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