Newest OrderMotion Client Taps ASP Software for Increased Efficiency, Simplified Training
Natick, MA – October 24, 2005 – CommercialWare Inc., the leading provider of multi-channel commerce infrastructure solutions for retailers, today expanded its European customer-base with the addition of Valdel Xtent as an OrderMotion customer. Together with the addition of the United Kingdom outsourcing operation as a client, CommercialWare also announced expansion of operations to improve support for European customers.
The establishment of a European support desk for OrderMotion to assist Valdel Xtent and other international clients, further strengthens OrderMotion’s overseas presence, bolstered by hardware and software enhancements, such as improved international addressing, more robust localized tax and payment options, and multi-currency display.
OrderMotion will also open London hosting facilities to service European clients, providing more bandwidth in the area, increased data security, and the ability to add more customers. Currently, OrderMotion serves the international retailing needs of numerous merchants doing business with consumers in more than 100 countries.
“The European customer base in growing and it is the perfect time for CommercialWare to increase its Europe and other international markets,” said Donny Askin, founder and CEO of CommercialWare. “With hosting and support in the UK, European retailers of all sizes will have the comfort they require to utilize the full retail capabilities of CommercialWare.”
OrderMotion is an ASP with enterprise-class infrastructure and programming technology designed to support the specific requirements of direct marketing companies including order capture, fulfillment, inventory management, payment processing, database management, and reports generation. The software integrates real-time management of all selling channels, operational functions, and marketing analytics using a web-accessible order- and fulfillment-management system through one convenient platform managing orders submitted from mail, phone, fax, and the Internet.
Valdel Xtent, which operates a Liverpool, UK, fulfillment center, selected OrderMotion and its ASP services to achieve improved efficiency in training and deployment coupled with considerable savings from eliminating most of its hardware and software needs. Prior to standardizing on OrderMotion, Valdel Xtent was using three order management systems, requiring every member of the call center to be well-versed in the operations of all three systems.
Handling substantial call volumes for a variety of customers including a large government, mail order, telecommunications, and financial services clients, Valdel predicts an increase in both new business and from organic growth.
“We needed an infrastructure to support our rapid growth,” said Valdel’s Stuart Clarkson, Chief Executive, UK. “OrderMotion will give us the flexibility we’ll need to satisfy our customers without burdening us with hardware or software overhead. The ASP model is ideal for us.”
Because Valdel Xtent specializes in outsourcing operations, its clients have come to expect its day-to-day management responsibility to be of the highest quality. By providing a full line of outsourcing operations to its clients by processing, Valdel Xtent manages the inbound and outbound inquiries, fulfillment of orders via web, catalog and phone, end-to-end customer services and delivery of its clients’ wares.
About Valdel Xtent
Valdel Xtent (www.valdel-xtent.com) is a US$ 20 million, Global BPO Solutions company offering customers a range of onsite, offshore, and global delivery models. The Global Fulfillment Model offers customers the flexibility of multiple sites networked across USA, UK, and India for a single point service level agreement management framework, multi-skilled and multi-lingual (English, French, German, and Spanish) agents and enhanced business continuity. Accentuated by a cross-border management team with a combined experience of more than 100 years in customer service, fulfillment services, direct marketing, and international outsourcing, Valdel Xtent works with proven set of global best practices that ensure Enhanced Experience through reliable processes in technology, human resources, and operations management.
About CommercialWare, Inc.
Headquartered in Natick, MA, with offices in Toronto and New York, CommercialWare Inc. develops multi-channel commerce infrastructure solutions that allow retailers and direct marketers to optimize transactions from all customer touch points. CommercialWare`s comprehensive portfolio of products seamlessly links all aspects of the transaction lifecycle through point-of-sale, back-office, order management, fulfillment, customer service, collaboration, and analytics applications. CommercialWare offers a confluence of multi-channel solutions that power many of the leading retail brands, including Abercrombie & Fitch, Party Land, Chico`s, J.Jill, Ritz Camera, Jos. A. Bank, and Patagonia.
Contact:
Steven Webster
KMC Partners
(617) 512-8635
steven@kmcpartners.com
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