Contact Center Outsourcer Servistream Selects Telephony@Work’s CallCenter@nywhere for Contact Center Platform

Telephony@Work Contact: Edwin MarguliesContact Tel: (858) 410-1600 x 707Email: emargulies@telephonyatwork.com Servistream Contact: Brian SuerthContact Tel: (619) 654-9062Email: bsuerth@servistream.com

All-in-One Contact Center Platform Allows Servistream to Streamline Campaign Creation and Differentiate Itself in Competitive Contact Center Outsourcing Market

August 6, 2001 – La Jolla, Calif. — Telephony@Work, maker of open-architecture call center and e-contact technology for call center outsourcers, enterprise call centers, Telcos and Application Service Providers (ASPs), announced that Servistream, a contact center outsourcer based in San Diego, has selected Telephony@Work’s CallCenter@nywhere as the basis for its customer care platform. Utilizing the CallCenter@nywhere platform, Servistream is able to seamlessly accommodate its clients’ customers, streamline the administration of campaign creation and differentiate itself among its competitors in the contact center outsourcing market.

The agreement provides Servistream with a comprehensive service offering, allowing its contact center agents, known as iGuides, to communicate with customers via multiple touchpoints, such as traditional phone, text chat, e-mail, VoIP, Web callback and even ACD voice mail and ACD callback – all from one, pre-integrated solution.

“Telephony@Work’s CallCenter@nywhere contact center platform provides a compelling value proposition for outsourcers such as Servistream by enabling them to provision new customers and campaigns quickly at almost no cost,” said Ken Landoline, VP and director of telecom research of The Robert Frances Group. “As a result, outsourcers deploying CallCenter@nywhere enjoy dramatic competitive advantages over vendors saddled with alternative infrastructures – both in terms of time-to-market requirements and the elimination of set-up costs that must ordinarily be passed on to the customer in the form of longer commitment levels at higher prices.”

“We are extremely pleased to have been selected by Servistream after such a comprehensive evaluation process,” said Eli Borodow, CEO of Telephony@Work. “Companies like Servistream are focused on the fundamentals: what will the contact center platform do for them and their customer relationships, what will it cost to buy, what will it cost to own and what level of reliability can they deliver to their customers. Telephony@Work’s core mission is to provide carrier-grade technology that can be deployed faster and with greater reliability than all competitors through a parameter-driven approach that enables every aspect of the multi-channel contact center to be provisioned instantly from menu selections – to instantly address provisioning requirements as complex as the creation of new routing algorithms. The result, which is particularly compelling for outsourcers like Servistream, is that new projects and campaigns can be brought on line instantly at almost no cost because there is no programming or compiling involved – enabling them to provide better service to their customers on every medium of communication.”

“Telephony@Work alone was capable of giving us the most flexible and capable system for our varied customer requirements,” said Thom Bernsen, COO of Servistream. “By partnering with Telephony@Work, we’ve empowered our customer care representatives to exceed our clients’ technical needs and provide immediate solutions to their customers’ inquiries. We feel this technology will give us an additional competitive advantage in the marketplace.”

About CallCenter@nywhere

CallCenter@nywhere is a comprehensive, award-winning contact center platform for enterprises and ASPs that applies skills-based routing discipline to inbound phone calls, faxes, e-mail, voice-mail, chat sessions, web call-back and voice over IP transactions; with automated and semi-automated e-mail analysis and response and blended outbound predictive/preview/progressive dialing capabilities – all in a single engine that allows individual agents to alternatively handle multiple mediums of interaction from a single, blended seat. The platform also provides comprehensive web-collaboration and quality monitoring capabilities. Key differentiators include the comprehensiveness of its capabilities and a unique, patented hot-backup architecture that provides uninterrupted service for both customers and agents even if individual servers hosting live communications go down- a level of fault tolerance that resulted in the industry`s first `perfect score` for contact center reliability in a September 2000 report by The PELORUS Group. It is also differentiated by the fact that it is the only platform in the industry with parameter-based configuration and same-day integration utilities, which means that contact centers have the comfort of running flexible commercial software common to all Telephony@Work clients rather than individual `one-off` designs that are more difficult and expensive to implement, maintain and upgrade.

Contact Center Outsourcer Servistream Selects Telephony@Work’s CallCenter@nywhere for Contact Center Platform — Page 2 of 2

About Telephony@Work

Based in La Jolla, California, Telephony@Work is a privately held company founded in 1997. The company develops and markets open-architecture call center and e-contact software for carriers, application service providers, and enterprise customers. The company`s flagship offering, CallCenter@nywhere, launched in 1998, has received nine "Product of the Year" awards in the last two years, including Call Center Magazine (1999 and 2000), Computer Telephony (1999 and 2000), Customer Interaction Solutions (2000), Communications Solutions (2000), Internet Telephony (2000), Communications ASP (2000) and Call Center and CRM Solutions (1999). CallCenter@nywhere has also received numerous Editor`s Choice and “Best-of-Show” awards, including Best-of-Show at Computer Telephony Expo 2001, Best-of-Show at Communications Solutions Expo 2001, Best-of-Show at ICCM (Incoming Call Center Management) 2001, Best-of-Show at Computer Telephony Expo Spring 2000, Best-of-Show at Communications Solutions Fall 2000, Best-of-Show at Call Center Demo & Conference (for 2000 and for 1999), Best-of-Show at Computer Telephony Expo Fall 99 and Best-of-Show at ICCM 2000, as well as Editor’s Choice awards from Call Center News, CallCenter & CRM Solutions Magazine and TMC Labs’ Innovation Award for 2000.

For additional information, please visit Telephony@Work on the Web at www.telephonyatwork.com or contact us at (888) 854-4224. Telephony@Work, CallCenter@nywhere, Multi-Host Data Streaming Technology, Multi-Host Data Polling, Order Secure Forms Sharing, Administration Manager, Supervision Manager and Programmers Not Required Technology are trademarks of Telephony@Work, Inc. All other trademarks are the property of their respective holders.

About Servistream

Servistream is a division of Aradiant Corporation, the nation`s leading wireless messaging gateway. Servistream is a leading provider of personalized, cost-effective, customer care and tier 1 technical support to companies serving and communicating with both online and offline customers. Servistream has combined state-of-the-art technology with highly skilled customer care representatives (called iGuides) to provide our clients with superior outsourced customer service.

Our clients’ customers can seamlessly contact our iGuides through a variety of communication channels including 800 numbers, e-mail, live chat, voice over Internet, and collaborative browsing, all 24/7, 365 days a year. Servistream also provides real-time reports on customer interaction and purchasing trends to assist companies in increasing sales, profitability, and customer loyalty. For more information please call us at 877-607-1397 or visit www.servistream.com.