FOR IMMEDIATE RELEASE
Contacts:
Gretchen Ramsey
Gillespie
609.450.1267
gramsey@gillespie.com
Patty Smith
Amazon.com
206.266.7180
LAUREL, MD. , AUGUST 14, 2001 – iSKY Inc., a global provider of outsourced customer management services, today announced the signing of a multi-year agreement with Amazon.com (www.amazon.com) to enhance the company’s existing customer service network. .
Under the agreement, iSKY will initially provide support for telephone inquiries relating to the U.S. site, but the agreement may expand to include support for Amazon’s international sites as well.
“At Amazon.com, we are committed to partnering with only ‘best-of-class’ service providers, and iSKY is one of the recognized leaders in their field,” said Tim Rauschenbach, vice president of customer service for Amazon.com. “Our alliance with iSKY will enable us to better manage the surge of contacts we typically receive during peak times, such as the holidays, while allowing us to better balance work flow for our associates.”
“We are pleased to be able to provide our customer-focused services to an outstanding organization like Amazon.com”, said Richard T. Hebert, CEO, iSKY. “iSKY is committed to ensuring that Amazon’s customers have only the most positive experience each and every time that they interact with the company.”
The agreement between the two companies will be in effect in time for the 2001 holiday season.
About iSKY
iSKY provides outsourced, real-time, data-driven customer care and relationship management to Global 1000 companies and e-businesses seeking to maximize customer value. Its clients include Sharp Electronics, Owens Corning, BMW, Audi and Honda. The company creates industry-specific acquisition, retention and cross-sell
programs supported by interactive one-to-one communications and dynamic data
collection and analysis to transform customer care into a strategic business advantage.
iSKY Customer Relationship Associates execute these inbound and outbound programs via fully integrated, Web-enabled communications including real-time text chat, e-mail, voice over Internet protocol, telephone and facsimile. iSKY was founded in 1984 as Sky Alland and is headquartered in Laurel, Md. For more information, visit iSKY`s Web site at http://www.iSKY.com.
About Amazon.com
Amazon.com (Nasdaq: AMZN) opened its virtual doors on the World Wide Web
in July 1995 and today offers Earth’s Biggest Selection, along with online auctions and
free electronic greeting cards. Amazon.com seeks to be the world’s most customer-
centric company, where customers can find and discover anything they might want to buy
online. Amazon.com and sellers list millions of unique new and used items in categories
such as electronics, kitchen and house wares, books, music, DVDs, videos, camera and
photo items, toys, software, computer and video games, cell phones and service, tools and
hardware, and outdoor living products. Through Amazon Marketplace, zShops and
Auctions, any business or individual can sell virtually anything to Amazon.com’s more
than 35 million customers (cumulative accounts), and with Amazon.com Payments,
sellers can accept credit card transactions, avoiding the hassles of offline payments.
Amazon.com operates four international Web sites: www.amazon.fr, www.amazon.co.uk, www.amazon.de, and www.amazon.co.jp. It also operates the
Internet Movie Database (www.imdb.com), the Web’s comprehensive and authoritative
source of information on more than 275,000 movies and entertainment titles and 1
million cast and crewmembers dating from the birth of film in 1891 to 2003.
This announcement contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Actual results may differ significantly from management’s expectations. These forward-looking statements involve risks and uncertainties that include, among others, Amazon.com’s anticipated losses, significant amount of indebtedness, competition, seasonality, potential fluctuations in operating results, management of potential growth, risks of system interruption, consumer trends, risk of fulfillment center optimization,
inventory risks, limited operating history, risks related to fraud and Amazon.com
payments, and risks of new business areas, international expansion, business combinations, strategic alliances and strategic partnerships. More information about factors that potentially could affect Amazon.com’s financial results is included in Amazon.com’s filings with the Securities and Exchange Commission, including its Annual Report on Form 10-K for the year ended December 31, 2000, and all subsequent filings, including Quarterly Reports on Form 10-Q.
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