. Through the
Vending.com website, National Vending is the only company in the world that
enables businesses and individuals to quickly secure refreshment vending
services, report customer service issues, and track account information
online, any time. The result? National Vending clients have more time to
focus on their core businesses.
Unlike scores of dot-com startups founded on lofty projections and
managed
by inexperienced directors, Vending.com is supported by a solid, time-proven
business concept, and run by seasoned industry experts. The Vending.com web
site is a logical extension of National Vending`s history of success in
vending, and was developed after extensive client interaction and feedback.
Based on client surveys and focus groups, National Vending determined
that:
* Businesses typically view vending as a low priority item, but
recognize
its importance to employees and patrons;
* Managers want to spend as little time as possible securing vending
services or troubleshooting service issues; and
* Customers want the ability to retrieve real-time account/service
information, on demand.
Industry giants Coca-Cola Enterprises (NYSE: CCE) and Pepsi Bottling
Group
(NYSE: PBG) wisely invest in technology slated at maximizing vending route
efficiency. National Vending has focused its core investment on another
critical part of the supply chain: management of the end-user business
relationship. The proprietary CRM technology developed by National Vending
enhances their ability to acquire new clients and allows them to maintain
the
highest customer retention levels in the industry.
Vending.com represents the most convenient way to set up reliable
vending
services at single or multiple locations across North America. The
Vending.com infrastructure is built upon a scalable, enterprise class
system,
managing all aspects of the vending-client relationship including:
* Web-based Lead Qualification/Closure;
* Inside/Outside Sales Force Automation;
* Equipment Deployment Management;
* Web-based Service Issue Logging/Tracking; and
* Web-based Real Time Reporting.
"In a mature industry like vending, a key to achieving growth is the
ability to develop new strategies for client acquisition and customer
relationship management," states Kevin Moss, CEO of National Vending. "In
order to realize our marketing and customer retention goals, National
Vending
invested significantly in information systems, honing the procedures
required
for capturing new business, as well as managing existing clientele. The
bottom-line result is loyal customers ... and that equals greater ROI."
National Vending, headquartered in Rockville, Maryland, provides soda,
snack, and other vending services to thousands of clients across North
America. Established in 1998, National Vending is unique in that it
provides
its customers with a single point of contact to manage all vending needs (on
the web at and toll-free at 866-VENDING). By
leveraging key subcontractor relationships with over a thousand vending
operators, most significantly the Coca-Cola and PepsiCo bottling systems,
National Vending is able to provide vending services at any location in the
U.S. or Canada.
CONTACT:
Jay Andrews of National Vending
+1-240-747-3000
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