Integrated Suite and CWDirect Streamlines Call Center for Culinary Retailer
Natick, MA – November 14, 2005 – CommercialWare Inc., the leading provider of multi-channel commerce solutions for retailers, today announced that Chef’s Catalog (www.chefscatalog.com), one of the country’s leading retailers of cookware, cutlery, and kitchen tools, has deployed a full suite of CommercialWare products to create a streamlined order management, inventory and customer service system.
With CommercialWare’s, CWDirect, CWAnalytics, and CWStore for its retail infrastructure, Chef’s Catalog selected a set of products that manage the entire retail transaction lifecycle and deliver real-time customer and inventory information. Chef’s Catalog’s e-commerce website, catalog, and Chicago-area stores now operate off of a consolidated repository of transactional information.
The 25-year-old retailer, which caters to home chefs and culinary professionals recently relocated its operations to Colorado, and chose CommercialWare’s solution because of CommercialWare’s extensive experience and feature-rich, multi-channel software suite. With CWDirect as the repository for all customer order activity and inventory information Chef’s Catalog is able to know how best to serve its customers and optimize operations.
In addition to CWDirect driving the core order management system, CommercialWare’s CWAnalytics is being used to quickly convert the raw transactional data into strategic business intelligence, giving managers the tools they need to create high-level graphical trend analyses on any segment of the business. By delivering concise graphical views in real time, CWAnalytics delivers high-level insights into cross-channel business and operational trends.
“Customers purchasing professional-level cookware expect a high degree of personalized service,” said Donny Askin, founder and CEO of CommercialWare. “Chef’s Catalog’s decision to deploy CommercialWare‘s product suite gives it the tools to deliver first-class customer service today and into the future as they continue to grow.”
About CommercialWare, Inc.
Headquartered in Natick, MA, with offices in Toronto and New York, CommercialWare Inc. develops multi-channel commerce infrastructure solutions that allow retailers and direct marketers to optimize transactions from all customer touch points. CommercialWare`s comprehensive portfolio of products seamlessly links all aspects of the transaction lifecycle through point-of-sale, back-office, order management, fulfillment, customer service, collaboration, and analytics applications. CommercialWare offers a confluence of multi-channel solutions that power many of the leading retail brands, including Abercrombie and Fitch, Party Land, Chico`s, J.Jill, Ritz Camera, Jos. A. Bank, and Patagonia. For additional information, please visit www.commercialware.com.
Contact: Steven Webster, KMC Partners, (617) 512-8635, steven@kmcpartners.com
Back...
