HOSTEDSUPPORT.COM REMOVES BARRIERS FOR SMBs WITH FREE VERSION OF ITS AUTOMATED CUSTOMER SUPPORT SOLUTION
ezSupport Lite Answers 80 Percent of Customer Email;
Frees Business Owners to Focus on the Needs of the Business
LOS ANGELES, Calif., November 15, 2005 – HostedSupport.com, a leading provider of affordable automated online customer support solutions for web businesses, today announced ezSupport Lite, a free version of its automated customer support solution for small-to-medium businesses with an online presence. ezSupport Lite is a web-based hosted solution that introduces business owners to the benefits of automated customer support at no financial risk.
The reality that companies are facing is that consumers are demanding more and higher levels of service from a business. Business owners must be able to resolve customer issues quickly and effectively and they are faced with large volumes of email questions that are repetitive and can be easily answered. As the volume of email grows, the time devoted to responding to these repetitive questions hinders the ability to focus on the needs of the business. ezSupport Lite addresses the growing requirement for automated responses to repetitive email questions by automatically answering 80 percent of incoming questions.
“We deal with an alarming number of frustrated business owners that are looking for a simple solution to their customer support problem,” said Steve Hartert, HostedSupport vice president of marketing. “They need a solution that is fast, easy to implement and low risk. The answer to that problem is ezSupport Lite; in 20 minutes they’re up and running and one major pain-point of their growing business is solved.”
ezSupport Lite is a web-based hosted solution that requires only a web browser and an Internet connection to use. A set up wizard walks the user through the installation that takes less than 20 minutes to complete. ezSupport Lite provides the user with a knowledgebase of 10 questions and answers that can be customized based on the needs of their business, and the types of questions they regularly receive, and maintains a complete customer contact history.
To build the knowledgebase, the set up wizard asks a series of questions, and the user provides the answers. This includes topics such as exchange and refund policies, shipping information and how to check an order’s status. The user can change the answers as often as needed.
When a customer sends an email, it is routed through the user’s ezSupport Lite knowledgebase. It’s then analyzed by the knowledgebase and the correct answer is instantly sent back to the customer. If the email cannot be answered, the user is alerted and can personally provide a response.
“Our objective is to introduce customers to the advantages of an automated customer support solution through the ‘lite’ version of our product that is available to anyone for free,” added Hartert. “Our research shows that 80 percent of all emails are answered automatically by our ezSupport products. For those that need more features and functionality from their customer support solution, an easy upgrade to the ezSupport and ezSupport Pro versions of our products are available at any time.”
New users to ezSupport Lite are given access to ezSupport Pro for 30 days and then are given the option to continue using the Pro version or to begin using ezSupport Lite for as long as they want. ezSupport and ezSupport Pro are the upgraded versions of HostedSupport.com’s product, which feature unlimited questions and answers, Live Chat (ezSupport Pro only) and a variety of in-depth reports and charts.
ezSupport Lite can be accessed at www.hostedsupport.com. ezSupport is available for $49.95 per user per month. ezSupport Pro is also available and is priced at $79.95 per user per month.
About HostedSupport.com
HostedSupport.com is a leading provider of affordable customer support automation for web businesses. Its easy-to-use system can be set up in 20 minutes and eliminates many of the support “pains” involved in answering and tracking customer questions and problem tickets. Businesses using HostedSupport.com`s products automate most customer support tasks while improving customer retention. HostedSupport.com is headquartered in Los Angeles, California. Its clients and partners include: eBay, PCMall, E! Online, TicketWeb, NetMagazines.com, Salesnet, Yahoo! Search Marketing, BrandMuscle, MyGolfBallStore, eBoz, Roving, Bravenet, and ePublicEye.
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Contact:
Bob Menzies
Lages & Associates
949/453-8080
bob@lages.com
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